Kempwood Hotels, Houston

"What you'd expect of a DoubleTree. Everything good, clean & comfortable, but a little warn and in need of a refresh in some areas."

"Breakfast offered a wide variety of self-serve foods and a good number of options. Rooms were clean. Super close to centralized airport rental car agency, airport, and freeways to enter or leave Houston area."

"Long check in, room keys disabled for entire hotel had to get into long line to go to front desk so they can Sen someone so I can get into my room"

"Great location. Hotel with character and small amenities that make a difference. Cookies in the afternoon. Breakfast bars apples at the front desk. Water available at front desk. Friendly staff, responding quickly to towel requests. Comfortable room and bed. Great view from room!"

"The staff were very helpful."

"Very clean and new. Extra large suites with living room and kitchen. Great value!"

"Easy to check in, great rooms and staff always helpful"

"Room was clean but had a rather old chair. Saw a couple of little bugs. Nice coffee machine onsite. Love that they have yoga mats and offer yoga om tv in the room"

"The room had one towel, one hand towel. The room I booked was a 2 bed room. Everything else had sets of 2. Cups, coffee etc. when I tried to call the desk the phone didn’t work. Went downstairs to find the person manning the desk doesn’t have access to towels as well as the cleaning people went home for the day. I was told to check the pool area for extra towels only to find a bunch of dirty towels everywhere. The guy was able to get towels from another room and give me. This happened pretty much every day for my 3 day trip. The room wasn't cleaned when I asked for new sheets they just reused the same sheets(makeup stain on the pillow case). My mom got Keurig sickness from a dirty keurig in the room. When we ask the cleaning lady for new cups not only did she have her AirPods in but she told us to clean them in the bathroom sink…When I told her the cups were dirty and we wanted new ones she sighed took the cups and came back maybe 5 minutes later with thanked her and she said yep and walked away. Last day im on a different floor to use the ice machine (only levels 5 and 7 had them) the elevator opened partially while still in the elevator I hit the emergency button. No one came my mom and I had to push/pull the doors open. After telling the manager everything she refunded us for just a day. The guy manning the desk overnight did his best with what he had even though he didn’t have the tools for success and he was very nice. They only got 3 stars for the pool alone."