Dear Vikram,We are absolutely delighted to see your glowing review and the perfect score of 10 out of 10! Your positive feedback is truly heartwarming and serves as a great motivation for our entire team. It's always our goal to provide exceptional experiences to our guests, and we are thrilled to know that we met and exceeded your expectations.We look forward to the opportunity of hosting you again in the future, so we can continue to provide you with the same outstanding level of service and comfort. Thank you for choosing us, and we can't wait to welcome you back for another memorable stay.

Dear Binoy,Warmest greetings from Watermark Hotel & Spa Bali.We're thrilled to hear that your family had a wonderful stay with us. Providing excellent hospitality is our top priority, and we're glad to know that our staff made a positive impression on you. Your satisfaction is our reward, and we hope to have the pleasure of welcoming you and your family back for another great experience in the future. Thank you for choosing us for your stay!Best Regards,Gungde / Digital Marketing Manager

Dear Indika,Warmest greetings from Watermark Hotel & Spa Bali.Thank you for taking the time and write your review.We have conducted the investigation with our team in regard to your review above and we found a different story from our colleague.Our colleague inform us that you started making a complaint due to we are unable to refund your room charge. We would like to assure our valued customers that we are always open to providing further explanations to avoid any possible misunderstandings.First and foremost, we want to address the concerns you raised regarding our bathroom facilities. We apologize for any inconvenience you experienced with the water from the standing shower and the partly broken toilet. Please rest assured that we take such matters seriously, and we have a thorough checklist in place to ensure that each room is in excellent condition before the guest's check-in. Our supervisors and managers conduct joint inspections to verify everything is in proper working order. If any issues are discovered, the housekeeping manager promptly informs the team to block the room and mark it as temporarily out of order.Regarding the new room we provided, our colleague clearly informed you that it faces the main road. We understand your preference for this room due to its improved appearance. Additionally, as a gesture of goodwill, we offered you a complimentary breakfast following our agreement that you would refrain from posting negative reviews on any platform. However, we have noticed that some negative reviews were posted despite our understanding.We value all of our customers and strive to provide the best service possible. If there are any specific preferences or concerns you have, please feel free to discuss them with us, and we will do our utmost to accommodate your needs. We want to ensure that every guest has a pleasant and satisfactory experience with us.At the same time, we kindly request that our guests respect the agreements made and communicate openly with us if there are any issues that need to be addressed. Open and transparent communication helps us provide better service and tailor our offerings to meet our customers' expectations.Believe us, we never do what you mentioned above to our customer as our colleague love to give them our best service. beacuse once again thank you for your recent holiday and taking the time to write down your review.Best Regards,Gungde / Digital Marketing Manager

Dear Elmer,Warmest greetings from Watermark Hotel & Spa Bali.Thank you for taking the time and write down your honest review about your recent stay.We truly appreciate your feedback regarding your recent stay at our hotel. It brings us joy to hear that our staff members were the highlight of your experience. We take pride in maintaining a friendly, attentive, polite, and helpful team who strive to provide excellent service to our valued guests. We are delighted that you enjoyed our breakfast offerings with its wide variety and delicious taste. Your recommendation means a lot to us. We also appreciate your honest remarks about the areas that may need some improvement in terms of the building's condition. We are constantly working towards enhancing our facilities to ensure a comfortable and enjoyable stay for our guests. Additionally, we understand that our location may be a bit distant from the tourist spots, but we do offer transportation services to the local beaches, which we are glad you found beneficial.Thank you for considering our hotel as a potential choice for future stays. It would be our pleasure to welcome you and your family again if given the opportunity. Should you have any further suggestions or requests, please do not hesitate to reach out to us.Regards,Gungde / Digital Marketing Manager

Dear Katarina, Thank you so much for staying with us at Watermark Hotel & Spa Bali. We are delighted to receive your stunning review and glad to hear that you enjoyed staying at Pool Suite. Your review has been shared to our entire team and it will always motivate us to serve all guests with warm hospitality. Look forward to welcoming you back in the future. See you soon :) Yours sincerely, Satoshi Hayasaka General Manager

Dear Valued Partner, Thank you for choosing Watermark Hotel & Spa Bali as the start of your Bali getaway. Thank you so much for sharing your feedback. Looking forward to welcoming you back in the future. Yours sincerely, Satoshi Hayasaka General Manager

Dear Valued Partner, Thank you for choosing Watermark Hotel & Spa Bali as the start of your Bali getaway. Thank you so much for sharing your feedback. Looking forward to welcoming you back in the future. Yours sincerely, Satoshi Hayasaka General Manager

Dear ZZ, Thank you for taking the time to describe your recent stay at Watermark Hotel & Spa Bali. We regret to hear your feedback about the buffet and hotel service, truly sorry as this time we did not be able to fulfill your expectation. Please be assured, you valuable feedback has been shared to entire team and we will try our best to continue improving our standard service to all guests. We do hope that there will another opportunity to welcoming you back on your next holiday. Lastly, thank you for sharing your valuable feedback for our future improvement. Yours sincerely, Satoshi Hayasaka Director

Dear Valued Guest, We sincerely appreciate your lovely review! Thank you very much for staying with us. It is a great pleasure and we are very glad to read that you had such a wonderful time. It will be a pleasure to host you again in the future should you return to the beautiful Island of Gods." Keep in touch always! Yours sincerely, Satoshi Hayasaka, Director.

Dear Valued Guest, We sincerely appreciate your lovely review! Thank you very much for staying with us. It is a great pleasure and we are very glad to read that you had such a wonderful time. It will be a pleasure to host you again in the future should you return to the beautiful Island of Gods." Keep in touch always! Yours sincerely, Satoshi Hayasaka, General Manager

Dear Valued Partner, Thank you for choosing Watermark Hotel & Spa Bali as the start of your Bali getaway. Thank you so much for sharing your feedback. Looking forward to welcoming you back in the future. Yours sincerely, Satoshi Hayasaka General Manager

Dear Momotharoe, Thank you for choosing Watermark Hotel & Spa Bali as the start of your Bali getaway. Thank you so much for sharing your feedback. Looking forward to welcoming you back in the future. Yours sincerely, Satoshi Hayasaka General Manager

Dear Valued Guest, Thank you so much for choosing Watermark Hotel & Spa Bali as the start of your Bali getaway. It's such a great pleasure to receive the stunning star review. We truly appreciate your insight about the bathroom and truly sorry if our standard set did not meet your expectation, as we currently do not provide any curtain in the bathroom, but please be assured that your valuable feedback has been acknowledge by our management team and we will consider this in the future. Please stay in touch and hope to seeing you again on your next holiday. Yours sincerely, Satoshi Hayasaka, General Manager

Dear Valued Guest, Thank you for sharing your experience during your stay with us. It's a pleasure to have you as our valued guest. We truly appreciate your valuable feedback about the breakfast menu. Please be assured that your feedback has been noted especially your constructive feedback by our entire team for future improvement. Look forward for your next visit, please contact us whenever you wish to visit Bali again in the future. Yours sincerely, Satoshi Hayasaka, General Manager

Dear Valued Guest, Thank you so much for choosing Watermark Hotel & Spa Bali as the start of your Bali getaway. It's such a great pleasure to receive the stunning star review. We truly appreciate your insight about the gym and truly sorry if our standard set did not meet your expectation, as we currently do not provide any additional facilities such as towel and mat, but please be assured that your valuable feedback has been acknowledge by our management team and we will consider this in the future. Please stay in touch and hope to seeing you again on your next holiday. Yours sincerely, Satoshi Hayasaka, General Manager

Dear Rahman, We sincerely appreciate your lovely review! Thank you very much for staying with us. It is a great pleasure and we are very glad to read that you had such a wonderful time. It will be a pleasure to host you again in the future should you return to the beautiful Island of Gods." Keep in touch always! Yours sincerely, Satoshi Hayasaka, General Manager

Dear Valued Guest, Thank you very much for your valuable feedback and we truly appreciate your lovely words about your stay experience at Watermark Hotel & Spa Bali. It will be our pleasure to welcoming you back again in the future. Stay in touch, see you again. Yours sincerely, Satoshi Hayasaka, General Manager

Dear Steph, Thank you so much for sharing a lovely feedback and it is a great pleasure to acknowledge that your experience was memorable one. Please feel free to contact us again, it will be a pleasure to host you again in the future should you return to the beautiful Island of Gods." See you in the future. Yours sincerely, Satoshi Hayasaka, General Manager

Dear Zhengyao, We sincerely appreciate your lovely review! Thank you very much for staying with us on your third stay, it is a great pleasure and we are very glad to read that you & your family had such a wonderful time. We dully noted about your constructive feedback regarding the buffet breakfast and coffee, and for sure, this feedback has been shared to our Food & Beverage Outlets for future improvement. Look forward to welcoming you back in the future and see you again! Yours sincerely, Satoshi Hayasaka, General Manager

Dear Jymi, Thank you for choosing Watermark Hotel & Spa Bali as the start of your Bali getaway. Thank you so much for sharing your feedback. Looking forward to welcoming you back in the future. Yours sincerely, Satoshi Hayasaka General Manager

Dear Thomas, Thank you so much for giving us a stunning star review and a great pleasure to acknowledge your lovely experience while staying with us. It is our personal, heartfelt joy to provide you with the service you need to relax in comfort. We are eager to have the chance to welcome you again in future! See you again. Yours sincerely, Satoshi Hayasaka, General Manager

Dear Shafayet, Thank you for sharing your experience and your feedback is highly appreciated. Please be assured that your feedback has been shared to our entire team and we directly follow up your review about breakfast menu for our future improvement. We hope to have a second opportunity to seeing you again in the future. Yours sincerely, Satoshi Hayasaka, General Manager

Dear Anonymous, Thank you very much for taking the time to describe your recent stay at Watermark Hotel & Spa Bali. I am absolutely delighted to read your positive and constructive review about the maintenance. Please be assured that our respective department will check it regularly. We really appreciate your valuable review. Hope to seeing you again and keep in touch. Yours sincerely, Satoshi Hayasaka, General Manager

Thank you so much for choosing Watermark Hotel & Spa Bali as the start of your Bali getaway. We are very glad to read that you had such a wonderful time at the hotel. Hope to seeing you again and keep in touch! Yours sincerely, Satoshi Hayasaka, General Manager

Dear Anonymous, Thank you for writing a valuable feedback and truly appreciate your time to share your experience on Expedia. It's unfortunate to hear about the breakfast menu as well as lack of communication, please be assured that your valuable feedback has been shared to our entire team. For sure, we will follow up this and continue doing future improvement. Lastly, we truly appreciate your valuable feedback and hope to see you again in the future. Keep in touch! Yours sincerely, Satoshi Hayasaka General Manager

Dear Melita, Thank you so much for writing a beautiful review about your experience during your stay with us. A great pleasure to acknowledge that you enjoyed staying with us especially with our spacious Pool Suite room as well as the breakfast menu. It will be a pleasure to host you again in the future should you return to the beautiful Island of Gods. Again, many thanks for your recommendation to other readers who are looking for accommodation in Bali. Yours sincerely,

Dear Steven, Greetings from Watermark Hotel & Spa Bali.Thank you very much, it is a great pleasure to receive your feedback about your experience while staying with us and we are so glad to have a great opportunity to serve you while enjoying your holiday in Bali. We really appreciate your stunning review and it will be a pleasure to host you again in the future should you return to the beautiful Island of Gods." Keep in touch always! Yours sincerely,

Dear Uzair, Thank you for sharing your lovely experience while staying at Watermark Hotel & Spa Bali. It is a great pleasure and we are delighted to read that you have enjoyed your stay especially with hotel facilities as well as shuttle service to entertainment places. It's our part of our hospitality to ensure our guests' experience will be memorable stay. Truly appreciate your insight about our hotel location and high traffic during a peak hours, currently started on September 2018 the underpass has been operated and it made a massive positive impact with the traffic now. Thank you once again and we look forward to your next visit for another memorable time in the Paradise Island! Yours sincerely, Satoshi Hayasaka, General Manager

Dear Anonymous, We sincerely appreciate your lovely review! It is a great pleasure to know that you enjoy the hotel ambiance as well as seafood Jimbaran. Please be assured that your feedback about the opening hour of Cafe has been dully noted and we will re-consider this in the future. We look forward to welcoming you back in the future and see you again and keep in touch! Yours sincerely, Satoshi Hayasaka, General Manager

Dear Jen, Thank you for sharing your lovely experience while staying at Watermark Hotel & Spa Bali. It is a great pleasure and we are delighted to read that you have enjoyed your stay especially with hotel facilities as well as breakfast menu. Thank you once again and we look forward to your next visit for another memorable time in the Paradise Island! Yours sincerely, Satoshi Hayasaka General Manager Yours sincerely, Satoshi Hayasaka, General Manager

Dear Anonymous, Thank you so much for choosing Watermark Hotel & Spa as the start of your Bali getaway. We are very glad to read that you had such a wonderful time at the hotel. We look forward to welcoming you back in the future and... see you again and keep in touch! Yours sincerely, Watermark Hotel & Spa Bali

Dear Dave, Thank you so much for the glowing star and write a lovely review about your experience during your stay with us. We are delighted you were specially amazed by our hotel facilities as well as warm hospitality by our staffs. Please feel free to contact us again for future reservation. It will be a pleasure to host you again in the future should you return to the beautiful Island of Gods. Keep in touch as always. Yours sincerely, Satoshi Hayasaka, General Manager

Dear Anonymous, Thank you for sharing your lovely experience while staying at Watermark Hotel & Spa Bali. It is a great pleasure and we are delighted to read that you have enjoyed your stay especially with spacious and comfortable room. We truly appreciate your valuable feedback about the gym equipment and pool, we dully noted and sure will implement this for our future improvement. Thank you once again and we look forward to your next visit for another memorable time in the Paradise Island! Yours sincerely, Satoshi Hayasaka, General Manager

Dear Anonymous, Thank you so much for sharing your excellent experience during your stay with us. It is a great pleasure and we are delighted to read that you have enjoyed your stay and you were specially amazed with hotel location as well as seafood restaurant near our hotel. It will be a pleasure to host you again in the future should you return to the beautiful Island of Gods." Yours sincerely, Satoshi Hayasaka General Manager

Dear Melanie, Thank you for choosing Watermark Hotel & Spa Bali as the start of your Bali getaway. We truly apologize for the unfortunate experience and regret that it did not match with your expectation. We really appreciate your insight about your spa experience, please be assured that we have followed up this with Spa outlet for better improvement. Again, please kindly accept our sincerely apologize and still hope to welcoming you back at our hotel. Yours sincerely, Satoshi Hayasaka General Manager

Dear Sammy, Thank you for sharing your lovely experience while staying at Watermark Hotel & Spa Bali. It is a great pleasure and we are delighted to read that you have enjoyed your stay especially with room facilities as well as hotel location near airport. Thank you once again and we look forward to your next visit for another memorable time in the Paradise Island! Yours sincerely, Satoshi Hayasaka, General Manager

Dear Irene, Thank you so much, it is a great pleasure to receive your feedback about your experience while staying with us and we are so glad to have a great opportunity to serve you and your family. We really appreciate your lovely review please be assured that we have shared your review to our entire team. It will be a pleasure to host you again in the future should you return to the beautiful Island of Gods." Keep in touch always! Yours sincerely, Satoshi Hayasaka, General Manager

Dear Anonymous, Thank you very much for taking the time to describe your recent stay at Watermark Hotel & Spa Bali. I am absolutely delighted to read your positive feedback while staying with us. We really appreciate your stunning star review and if you have a plan to visit the Island of Gods, please do not hesitate to contact us again, Hope to seeing you again and keep in touch. We sincerely appreciate your 5 star review! Yours sincerely, Satoshi Hayasaka, General Manager

Dear Anonymous, We sincerely appreciate your lovely review! Thank you very much, it is a great pleasure and we are delighted to read that you have enjoyed your stay and you were specially amazed with our friendly staffs as well as hotel facilities. It will be a pleasure to host you again in the future should you return to the beautiful Island of Gods." Yours sincerely, Satoshi Hayasaka, General Manager

Dear Naomi, Thank you so much, it is a great pleasure to receive your feedback about your experience while staying with us and we are so glad to have a great opportunity to serve you. We really appreciate your valuable feedback about the bathroom particularly with towel as well as amenities. Actually, we started the environment program to reduce the plastic / bottle and save the water, that's our main reason to use the amenities with refill one to minimize the use of plastic, but surely we will consider this for future references. It will be a pleasure to host you again in the future should you return to the beautiful Island of Gods." Keep in touch always! Yours sincerely, Satoshi Hayasaka, General Manager

Dear Kip, Thank you so much for sharing your excellent experience during your stay with us. It is a great pleasure and we are delighted to read that you have enjoyed your stay and you were specially amazed by our hotel facilities as well as our warm hospitality. We sincerely appreciate your 5 star review! It will be a pleasure to host you again in the future should you return to the beautiful Island of Gods." Yours sincerely, Satoshi Hayasaka, General Manager