Bar (on property)

Reviews of Mercure Katowice Centrum

4 out of 5
Mercure Katowice Centrum
Mlynska 6, Katowice

Reviews

9.6

Exceptional

Rating 10 - Excellent. 98 out of 118 reviews" "
Rating 8 - Good. 16 out of 118 reviews" "
Rating 6 - Okay. 3 out of 118 reviews" "
Rating 4 - Poor. 0 out of 118 reviews" "
Rating 2 - Terrible. 1 out of 118 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ela

Stayed 2 nights in Mar 2024
Response from Konrad Kostoulagiannis on 2 Apr 2024
Dear Ela,Thank you for taking the time to share your review of Mercure Katowice Centrum. We are glad that you had a good experience with us. I hope that for your next stay, we will also meet your expectations 100%!With regards,Konrad KostoulagiannisGuest Experience Specialist.

10/10 Excellent

Aleksander, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new hotel in Katowice. Great location, very friendly and helpful staff. I liked the breakfast.
Stayed 6 nights in Feb 2024
Response from Konrad Kostoulagiannis on 14 Feb 2024
Dear Mr. Aleksander,Thank you for such a nice review of our hotel,We are delighted that you found your stay successful.We are proud that our breakfast and location met your expectations.However, what we are most pleased about is the praise for our staff, to whom we will personally pass on your words of appreciation, which will certainly motivate us to improve our level of service.Thank you again for your kind words, and we look forward to seeing you once more.Regards Konrad KostoulagiannisGuest Experience Specialist

10/10 Excellent

Emilia Aneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Konrad Kostoulagiannis on 29 Jan 2024
Dear Ms. Emilia, thank you very much for having taken the time to rate our hotel.I'm very happy to read that you were very satisfied with your stay. Nevertheless, in your assessment I notice some areas that we definitely need to improve. I promise that we will do everything to make the next stay 100% satisfactory.Your comments are truly appreciated.We all look forward to welcoming you back again.Konrad KostoulagiannisGuest Experience Specialist

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to be back home
Located a few steps from Central Train Station with connections to almost everywhere in Europe. Only two years old but with excellent service, friendly staff and visiting town that is constantly changing is a plus
Stayed 2 nights in Dec 2023
Response from Konrad Kostoulagiannis on 29 Jan 2024
Dear Mr. Andrew,Thank you for leaving such a nice review.We are pleased to hear that our service and location exceeded your expectations.At Mercure Katowice Centrum, we strive to provide our guests with a sense of specialness and comfort, and we are pleased to report that we have succeeded in accomplishing this feat again.We appreciate your kind words once again, and we're hopeful that you'll come back to our hotel again soon.Best regards,Konrad Kostoulagiannis.Guest Experience Specialist.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Lovely hotel in a great location.
Stayed 3 nights in Nov 2023
Response from Konrad Kostoulagiannis on 15 Dec 2023
Dear Adrian,Thank you for your positive review of the Mercure Katowice Centrum hotel.We strive to provide a pleasant experience for our guests and it is always nice to hear that we have achieved this goal.At Mercure Katowice Centrum, we do our best to provide you with quality services in a comfortable environment and at affordable prices. We appreciate your feedback and thank you for taking the time to share your experience with us. We hope you will consider staying with us again if you visit Katowice in the future.Konrad KostoulaginnisGuest Relations Specialist.

10/10 Excellent

Yosef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Konrad Kostoulagiannis on 15 Dec 2023
Dear Yosef,Thank you for your positive review of the Mercure Katowice Centrum hotel.We strive to provide a pleasant experience for our guests and it is always nice to hear that we have achieved this goal.At Mercure Katowice Centrum, we do our best to provide you with quality services in a comfortable environment and at affordable prices. We appreciate your feedback and thank you for taking the time to share your experience with us. We hope you will consider staying with us again if you visit Katowice in the future.Konrad KostoulaginnisGuest Relations Specialist.

8/10 Good

Joanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Konrad Kostoulagiannis on 6 Nov 2023
Szanowna Pani Joanno,Szanowna Pani Joanno, Dziękujemy za wybór naszego hotelu oraz pozostawienie opinii po pobycie, Cieszymy się, że pobyt uważa Pani za udany.W Mercure Katowice staramy się zapewnić naszym gościom niezapomniany i komfortowy pobyt. Cieszymy się, że tym razem również się to udało.Mamy nadzieję, że mimo pewnych niuansów powrót do naszego hotelu to tylko kwestia czasu.Z wyrazami szacunku Konrad Kostoulagiannis Specjalista ds. relacji z Gośćmi.

10/10 Excellent

Adetayo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zatrzymałem się tu na nieco ponad dwa tygodnie w październiku 2023. Personel był bardzo przyjazny i profesjonalny. Jedzenie w Winestone było bardzo dobre (zwłaszcza rolada), a dwie minuty spacerem do stacji kolejowej było niezwykle wygodne. Pokój był bardzo ładny, z podgrzewaną podłogą w łazience, dobrym widokiem na miasto i częstą i profesjonalną obsługą pokoju. Pomogli mi nawet poprawić moją znajomość języka polskiego. Jeśli kiedykolwiek ponownie odwiedzę Katowice, nie ma innego hotelu, w którym zatrzymałbym się.
Stayed 16 nights in Oct 2023
Response from Konrad Kostoulagiannis on 6 Nov 2023
Dear Adetayo,I would like to thank you for choosing our hotel and taking the time to leave such kind words after your stay.We are delighted that both the accommodations and the cuisine offered in our hotel have met your expectations. Naturally, we are delighted with the compliments expressed by the staff and will personally convey your words to the entire team.Again, I would like to express my gratitude for your kind words and your time. See you again at the Mercure Katowice Centrum!Konrad Kostoulagiannis,Guest Relations Specialist.

10/10 Excellent

Kazu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right opposite the main railway station and bus terminal with plenty of shops restaurants cafes Spodek and NOSPR within walking distance. The historic Nikiszowiec district by bus terminal inside the train station. Clean and spacious standard double room and breakfast plentiful.
Stayed 2 nights in Oct 2023
Response from Konrad Kostoulagiannis on 20 Oct 2023
Dear Mr. KazuThank you for taking the time to review your stay at the Mercure Katowice Centrum Hotel. We are glad to hear that our hotel is clean and new and that you liked our excellent location. It is satisfying to know that your stay was pleasant.At Mercure Katowice Centrum, we strive to provide you with a comfortable and pleasant stay. Our team prides itself on being dedicated to customer service and we always strive to exceed expectations with our high standards of hospitality and helpfulness. We value the feedback of all our guests as it helps us to continuously improve our services.Thank you again for choosing us as your accommodation and for taking the time to leave feedback about your stay with us. We hope that you will choose us again in the future if your travels take you to Katowice again.Konrad KostoulaginnisGuest Relations Specialist.

10/10 Excellent

Mouloud

Liked: Cleanliness, amenities, property conditions & facilities
Clean , new hotel , great location!
Stayed 4 nights in Oct 2023
Response from Konrad Kostoulagiannis on 20 Oct 2023
Dear Mr. Mouloud,Thank you for taking the time to review your stay at the Mercure Katowice Centrum Hotel. We are glad to hear that our hotel is clean and new and that you liked our excellent location. It is satisfying to know that your stay was pleasant.At Mercure Katowice Centrum, we strive to provide you with a comfortable and pleasant stay. Our team prides itself on being dedicated to customer service and we always strive to exceed expectations with our high standards of hospitality and helpfulness. We value the feedback of all our guests as it helps us to continuously improve our services.Thank you again for choosing us as your accommodation and for taking the time to leave feedback about your stay with us. We hope that you will choose us again in the future if your travels take you to Katowice again.Konrad KostoulaginnisGuest Relations Specialist.

10/10 Excellent

SANGHOON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Konrad Kostoulagiannis on 22 Oct 2023
Dear Sanghoon,Thank you so much for finding the time and sharing your review about our hotelReceiving a positive review from you is always very important to us. Nevertheless, in your review I notice some areas that we definitely need to improve. I promise that we will do our best to make the next stay 100% satisfactory.My sincere regards and hope to see you again.Konrad KostoulagiannisGuest Experience Specialist.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Konrad Kostoulagiannis on 22 Oct 2023
Dear Guest,Thank you so much for finding the time and sharing your review about our hotelReceiving a positive review from you is always very important to us. I promise that we will do our best to make the next stay better then previous one.My sincere regards and hope to see you again.Konrad KostoulagiannisGuest Experience Specialist.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All ways the same . Good!!!! Keep the good work.
Stayed 2 nights in Sep 2023
Response from Konrad Kostoulagiannis on 20 Oct 2023
Dear Mr. MarkThank you for taking the time to review your stay at the Mercure Katowice Centrum Hotel. We are glad to hear that our hotel is clean and new and that you liked our excellent location. It is satisfying to know that your stay was pleasant.At Mercure Katowice Centrum, we strive to provide you with a comfortable and pleasant stay. Our team prides itself on being dedicated to customer service and we always strive to exceed expectations with our high standards of hospitality and helpfulness. We value the feedback of all our guests as it helps us to continuously improve our services.Thank you again for choosing us as your accommodation and for taking the time to leave feedback about your stay with us. We hope that you will choose us again in the future if your travels take you to Katowice again.Konrad KostoulaginnisGuest Relations Specialist.

2/10 Terrible

Kateryna

Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, access to many different shops and services.
Stayed 2 nights in May 2023
Response from Katarzyna Foltyn on 2 Aug 2023
Dear Mr Alex,It is with great pleasure that we’ve read your comments about our hotel, performing services and excellent location in the heart of Katowice. Thank you!I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues.Your comments are truly appreciated.We all look forward to welcoming you back again, Respectfully,Katarzyna FoltynFront Office Manager

10/10 Excellent

Anja

Stayed 4 nights in May 2023
Response from Katarzyna Foltyn on 2 Aug 2023
Dear Mrs Anja,thank you very much for having taken the time to rate our hotel.I'm very happy to read that you were very satisfied with your stay. Your comments are truly appreciated.We all look forward to welcoming you back again,Katarzyna FoltynFront Office Manager

10/10 Excellent

Dreydon

Liked: Cleanliness, staff & service, property conditions & facilities
What an absolutely stunning, modern hotel that befits this modernised city. Very high quality on everything, including the many, many breakfast options, the very helpful staff and the well equipped rooms. Positioned perfectly to take advantage of the two sides of the city (old and new).
Stayed 1 night in Jun 2023
Response from WIRO on 8 June 2023
Dear Dreydonwe very much appreciate your comments regarding your stay at the Mercure Katowice Center.It is always a pleasure to receive positive feedback.We are very happy to read that you were very satisfied with your stay. Your comments are truly appreciated.We all look forward to welcoming you back again.Yours faithfully,Wioletta Front Office

10/10 Excellent

yaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean centrelize easy access to transportation
Stayed 2 nights in May 2023
Response from WIRO on 8 June 2023
Dear Yaron,Thank you very much for having taken the time to post your review.We are very happy to see that you were very satisfied with your stay and the service provided by our team.We all look forward to welcoming you back again.Wioletta Front Office

10/10 Excellent

Artur

Stayed 1 night in Mar 2023

10/10 Excellent

Pawel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Avi Albert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Konrad Kostoulagiannis on 21 Feb 2023
Dear Mr Albert,We would like to thank you for your stay at the Mercure Katowice Centrum Hotel, We are very pleased to receive a full positive review from you. We hope that you will visit our hotel more than once in the future. Best Regards Konrad Kostoulagiannis Front Office

10/10 Excellent

KRM KATARZYNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Obsluga przemiła, sniadania znakomite, duzy wybor, pokoje czyste i nowoczesne, lokalizacja super przy samym dworcu
Stayed 1 night in Dec 2022

10/10 Excellent

Ram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel
The bathroom sink and the counter around it are very narrow and there is almost no room to put two people's toiletries. Apart from that, the hotel is excellent in all respects In the restaurant, the duck leg portion was small and not respectable.
Stayed 7 nights in Dec 2022
Response from Marta Ciwińska on 12 Jan 2023
Dear Ram,Thank you for taking the time to tell us about your experience at the Mercure Katowice Centrum. I'm very happy that despite certain aspects of the facilities, you remembered our hotel and your experience there as positive. I am sorry that not everything meet your expectations, please allow me to express my sincerest apologies. Thank you again for taking the time to share your feedback, while I wish you had a better experience. I hope so that you will visit us again, soon. Kind RegardsMarta CiwińskaFront Office Shift Leader

10/10 Excellent

Joanna

Stayed 1 night in Nov 2022
Response from Marta Ciwńska on 12 Jan 2023
Dear Joanna, We very much appreciate your comments regarding your stay at the Mercure Katowice Centrum. Come back to us with the nearest occasion! Sending Kind RegardsMarta CiwińskaFront Office Shift Leader

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay here at the Hotel Mercure. The staff were all very friendly and nothing was too much trouble. Our first stay in Poland and would very happily come back here.
Stayed 2 nights in Oct 2022
Response from Klaudia Hirsch on 3 Nov 2022
Dear Mrs Diane,It is with great pleasure that we’ve read your comments about our hotel, performing services and excellent location in the heart of Katowice. Thank you!I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Your comments are truly appreciated.We all look forward to welcoming you back again, Respectfully,Klaudia HirschGuest Experience Specialist

10/10 Excellent

Renata

Stayed 2 nights in Oct 2022
Response from Klaudia Hirsch on 3 Nov 2022
Szanowna Pani Renato, dziękujemy za opinie. Cieszymy się, że zasłużyliśmy na najwyższą możliwą ocenę - to bardzo nas motywuje. Jeszcze raz dziękujemy za Pani opinię i z niecierpliwością czekamy na Pani powrót.Z poważaniem,Klaudia HirschSpecjalista ds. relacji z gośćmi

10/10 Excellent

Bryan, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, new hotel in good condition. Good breakfast.
Stayed 1 night in Aug 2022
Response from Katarzyna Foltyn/Kierownik Recepcji on 8 Sept 2022
Dear Mr Bryan,We very much appreciate your comments regarding your stay at the Mercure Katowice Center. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be only more pleasant than the previous one.Respectfully,Katarzyna FoltynFront Office Manager

10/10 Excellent

Takaharu

Stayed 1 night in Jul 2022
Response from Klaudia Hirsch on 27 July 2022
Dear Takaharu, thank you for the opinion. We're really happy that you enjoyed the stay. We hope to see you again in Katowice. Best Regards, Klaudia Hirsch Guest Experience Specialist

6/10 Okay

Abdar

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had some problems with one of staff about a fire alarm drill — blonde lady at reception — her attitude was just plain wrong.The property is pretty new — rooms are fine — bathrooms are a bit tight. Property is in an excellent position very close to shopping and the railway station.
Stayed 2 nights in Jul 2022
Response from Klaudia Hirsch on 27 July 2022
Dear Mr Abdar, Thank you for sharing your feedback. We are really sorry that you were not satisfied with your stay. We would like to apologize for any inconvenience caused by fire alarm and wrong information about it however we are obligated to check our fire system once in a while. We hope that we'll have a chance to see you again in Mercure! Best regards, Klaudia Hirsch Guest Experience Specialist

8/10 Good

Barbara, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is OK. However the price is to high.
Stayed 2 nights in Jun 2022
Response from Klaudia Hirsch on 3 July 2022
Szanowna Pani Barbaro, Bardzo dziękujemy za pozostawienie opinii. Jest nam niezmiernie miło, że doceniła Pani nasz hotel. Jeśli chodzi o wysokość cen, zależne są one od dostępności pokoi oraz wydarzeń w mieście, oczywiście wszelkie uwagi przekaże dalej. Mamy nadzieję na ponowne odwiedziny. Z wyrazami szacunku, Klaudia Hirsch Specjalista ds. relacji z gośćmi

10/10 Excellent

ronen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Great hotel located in the center. Courteous staff Clean and comfortable rooms Good breakfast
Stayed 3 nights in Jun 2022
Response from Klaudia Hirsch on 3 July 2022
Dear Mr Ronen, Thank you for the opinion. We're really happy that you enjoyed the stay and that our location and staff met your expectations. We hope to see you again in Katowice. Klaudia Hirsch Guest Experience Specialist

10/10 Excellent

Hans

Stayed 1 night in May 2022
Response from Mercure Katowice Centrum on 8 June 2022
Dear Sir, Thank you for wonderful review. We are happy that you enjoyed your stay. We hope to see you again! Kind regards, Klaudia Hirsch

10/10 Excellent

Barbara, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel but the price is to high
Stayed 1 night in May 2022
Response from Marta Ciwińska on 15 June 2022
Dear Ms. Barbara, Thank you so much for taking the time to leave such a positive review about your stay at our hotel. Prices are determined depending on the dynamically developing situation in our hotel, nevertheless, we hope that with your next stay, you will leave with the impression that the price was adequate to the service provided. Kind regards and we look forward to welcome back you again! Marta Ciwińska Front Office Mercure Katowice Centrum

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gerd friendly (u can unscrew the bedfeet) and surpringingly quiet. Clean and fresh. One of the best Ive stayed at.
Stayed 2 nights in Apr 2022
Response from Marta Ciwińska on 15 June 2022
Dear Ms. Barbara, Thank you so much for taking the time to leave such a positive review about your stay at our hotel. Prices are determined depending on the dynamically developing situation in our hotel, nevertheless, we hope that the next time you stay with us, you will leave with the impression that the price was adequate to the service provided. Kind regards and we all look forward to welcoming you back again, Marta Ciwińska Front Office Shift Leader

10/10 Excellent

ALI Ekber

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect place
Stayed 1 night in May 2022
Response from Marta Ciwińska on 15 June 2022
Dear Mr Ali, Thank you very much for giving you feedback, we are very pleased that you rate your stay in our hotel as fully enjoyable. We hope to see you soon again. Kind Regards Marta Ciwińska Front Office Shift Leader

8/10 Good

Mehmet, Fayetteville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed to stay at this property.
Stayed 4 nights in May 2022
Response from Mercure Katowice Centrum on 8 June 2022
Dear Sir, Thank you for your opinion about our hotel. We are happy that you enjoyed your stay. We hope to see you again! Kind regards, Klaudia Hirsch

10/10 Excellent

Justyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would come back again in no time
I loved this hotel. Very new and chic, and so central. Staff were very friendly. Basia from the bar made me a coffee, outstanding member of the team. Breakfast was really good. Liked the view from the gym, which was overlooking the city.
Stayed 1 night in Apr 2022
Response from Katarzyna Foltyn on 29 Apr 2022
Dear Mrs Joanna, It is with great pleasure that we’ve read your comments about our hotel, performing services and excellent location in the heart of Katowice. Thank you! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. Your comments are truly appreciated. We all look forward to welcoming you back again, Respectfully, Katarzyna Foltyn Front Office Manager

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Katarzyna Foltyn on 29 Apr 2022
Dear Mr Thomas, thank you very much for having taken the time to rate our hotel. I'm very happy to read that you were very satisfied with your stay. Nevertheless, in your assessment I notice some areas that we definitely need to improve. I promise that we will do everything to make the next stay 100% satisfactory. Your comments are truly appreciated. We all look forward to welcoming you back again, Katarzyna Foltyn Front Office Manager

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Katarzyna Foltyn/Kierownik Recepcji on 20 Nov 2021
Dear Mr Ken thank you very much for having taken the time to rate our hotel. I'm very happy to read that you were very satisfied with your stay. Your comments are truly appreciated. We all look forward to welcoming you back again, Katarzyna Foltyn Front Office Manager

8/10 Good

Shiting

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Katarzyna Foltyn/Kierownik Recepcji on 17 Oct 2021
Dear Guest thank you very much for having taken the time to rate our hotel. I'm very happy to read that you were very satisfied with your stay. Nevertheless, in your assessment I notice some areas that we definitely need to improve. I promise that we will do everything to make the next stay 100% satisfactory. Your comments are truly appreciated. We all look forward to welcoming you back again, Katarzyna Foltyn Front Office Manager

10/10 Excellent

marko

Stayed 1 night in Sep 2021
Response from Katarzyna Foltyn/Kierownik Recepcji on 26 Sept 2021
Dear Mr Marco, thank you very much for having taken the time to rate our hotel. I'm very happy to read that you were very satisfied with your stay. I promise that we will do everything to make the next stay also 100% satisfactory. Your comments are truly appreciated. We all look forward to welcoming you back again, Katarzyna Foltyn Front Office Manager

10/10 Excellent

Alexandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Lage ist perfekt, da man mit den öffentlichen überall gut hinkommen und man ist mitten in der Stadt. Die Zimmer sind verhältnismäßig groß. Die Ausstattung ist auch gut gewesen. Frühstück war ausreichend man hatte an kalten und warmen Speisen eine gute Auwahl. Rundum war es eine gute Erfahrung und wenn wir wieder in Katowice sind. Dann werden wir ganz sicher wieder hier übernachten. Das Hotelrestaurant ist auch sehr gut.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joakim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Konrad Kostoulagiannis on 7 Feb 2024
Dear Joakim,thank you very much for having taken the time to rate our hotel.I'm pleased to read that you were very satisfied with your stay. Your evaluation are truly appreciated.We all look forward to welcoming you back again,Konrad KostoulagiannisGuest Experience Specialist.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima hotel heb er echt een goede herrinering aan en kwalieit was ook prima . zeker een aanrader
Stayed 3 nights in Jan 2024
Response from Konrad Kostoulagiannis on 30 Jan 2024
Dear Robert,Thank you for expressing your opinion after your stay.We are pleased that your stay was successful and that the quality of our hotel met your expectations.Thank you for recommending our hotel, and we hope to see you in the near future.Best regards,Konrad KostoulagiannisGuest Experience Specialist.

10/10 Excellent

Analia

Stayed 2 nights in Jan 2024
Response from Konrad Kostoulagiannis on 7 Feb 2024
Dear Analia,First of all, thank you very much for choosing our hotel for your stay in Katowice. We are also truly grateful for your excellent assessment of your stay at the Mercure Katowice Centrum. As you are well aware, receiving positive feedback from you is always essential to us. Thank you again for sharing your opinion with us, and we look forward to seeing you again at our hotel.Konrad KostoulagiannisGuest Experience Specialist.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Konrad Kostoulagiannis on 30 Dec 2023
Dear Anonymous, Thank you for taking the time to review your stay at the Mercure Katowice Centrum. We are glad that you enjoyed our great location. Our goal is to ensure that each of our guests has a comfortable and enjoyable stay with us. We strive to meet the expectations of each of our guests and take customer feedback seriously to improve our services. We hope you had a pleasant experience with us and look forward to welcoming you back soon.Konrad KostoulaginnisGuest Relations Specialist.

8/10 Good

Harri

Stayed 1 night in Nov 2023
Response from Konrad on 15 Dec 2023
Dear Harri,Thank you for your positive review of the Mercure Katowice Centrum hotel.We strive to provide a pleasant experience for our guests and it is always nice to hear that we have achieved this goal.At Mercure Katowice Centrum, we do our best to provide you with quality services in a comfortable environment and at affordable prices. We appreciate your feedback and thank you for taking the time to share your experience with us. We hope you will consider staying with us again if you visit Katowice in the future.Konrad KostoulaginnisGuest Relations Specialist.

10/10 Excellent

Michele

Stayed 4 nights in Nov 2023
Response from Konrad on 15 Dec 2023
Dear Michele,Thank you for your positive review of the Mercure Katowice Centrum hotel.We strive to provide a pleasant experience for our guests and it is always nice to hear that we have achieved this goal.At Mercure Katowice Centrum, we do our best to provide you with quality services in a comfortable environment and at affordable prices. We appreciate your feedback and thank you for taking the time to share your experience with us. We hope you will consider staying with us again if you visit Katowice in the future.Konrad KostoulaginnisGuest Relations Specialist.

10/10 Excellent

Clément

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour très agréable, très bon rapport qualite/prix, petit déjeuner excellent
Stayed 4 nights in Oct 2023
Response from Konrad Kostoulagiannis on 25 Oct 2023
Dear Clement,We appreciate you taking the time to express such a wonderful opinion of our hotel. We are delighted to receive such kindly expressed remarks about our hotel. We are particularly pleased with the staffs praise, which is motivating us to continuously enhance our level of hospitality. We hope that this was not your last stay at our hotel and that you will be able to experience our hospitality and warm welcome more than once. Sincerely, Konrad Kostoulagiannis Guest Experience Specialist.