Public bath

Reviews of Hotel Indigo Karuizawa, An IHG Hotel

4 out of 5
Hotel Indigo Karuizawa, An IHG Hotel
18-39 Yashikizoe, Nagakura Karuizawa-machi, Karuizawa, Nagano

Reviews

9.2

Wonderful

Rating 10 - Excellent. 137 out of 190 reviews" "
Rating 8 - Good. 38 out of 190 reviews" "
Rating 6 - Okay. 9 out of 190 reviews" "
Rating 4 - Poor. 2 out of 190 reviews" "
Rating 2 - Terrible. 4 out of 190 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fong Ting

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfortable. Good experience.
Stayed 1 night in Feb 2024
Response from Fong Ting on 27 Feb 2024
Thank you very much for your recent stay with us and we hope your stay was comfortable and enjoyable. Also Thank you for taking the time to tell us about your experience at Hotel Indigo KARUIZAWA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Once again, thank you very much for your precious comment. We look forward to have you on your next journey to Karuizawa. Sincerely yours, Hotel Indigo Karuizawa

6/10 Okay

Nick

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful rooms and friendly hotel staff except for a few things…. The bidet nozzle was covered in black mold like it had never been cleaned. It might sound trivial but if you’re spending $500 a night, you expect it to be spotless. Service at the on-site restaurant was unorganized and aloof. On the night we went, the restaurant wasn’t busy and had many tables open but we were given the table closest to the door on a below freezing night. We had to flag a server down after 10 minutes once seated to get menus and take our drink order. They messed up a simple request of a burger with no cheese and the refire took almost 20 minutes at which point my dish was stone cold waiting for my wife’s to arrive. The maître d asked how everything was and when we explained we still hadn’t received my wife’s dish, he got a little annoyed and just said “it’s coming.” Why ask if you aren’t even willing to check or expedite?
Stayed 2 nights in Jan 2024
Response from Hotel Indigo KARUIZAWA on 14 Jan 2024
Thank you for staying at Hotel Indigo KARUIZAWA.Despite your stay, I apologize for your unfortunate presence.We will take into account your comments and make improvements.Thank you again for staying with us.

4/10 Poor

fauziah

Stayed 4 nights in Dec 2023
Response from Hotel Indigo Karuizawa on 31 Dec 2023
Thank you very much for staying with us this time.I hope you had a relaxing time.If you have any comments,please let us know.I would like to improve it in the future.Thank you again for staying with us.

10/10 Excellent

CHAN

Stayed 1 night in Dec 2023

10/10 Excellent

Chun Yin Kevin, Singapore

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property landscape is very pretty and the onsen is great. Slightly far from the city centre but shuttle is available. Taxi is also an alternative and the fare won't be too expensive.

10/10 Excellent

Norman, MERCER ISLAND

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stunning garden environment, natural and beautiful. The multilingual staff are unfailingly polite and friendly. A treat
Stayed 2 nights in Oct 2023

10/10 Excellent

JUAN, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel. The room was new, clean and spacious. With balcony overlooking a forest and creek. The staff was nice and attentive. The shuttle to the train station convenient.
Stayed 1 night in Oct 2023
Response from Mr or Ms. Juan on 17 Oct 2023
Thank you for taking the time to tell us about your experience at Hotel Indigo KARUIZAWA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Hotel Indigo.We hope that you will give us the opportunity to serve you again in the future.Sincerely yours, Hotel Indigo Karuizawa

6/10 Okay

Masayuki

Travelled with family
Liked: Amenities, property conditions & facilities
Ok but not value for monies.
Stayed 1 night in Aug 2023
Response from Mr. Masayuki on 27 Aug 2023
Thank you very much for your recent stay with us and we hope your stay was comfortable and enjoyable. Also Thank you for taking the time to tell us about your experience at Hotel Indigo KARUIZAWA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Once again, thank you very much for your precious comment. We look forward to have you on your next journey to Karuizawa. Sincerely yours, Hotel Indigo Karuizawa

10/10 Excellent

Shu Huan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

yutaka, San Gabriel

Stayed 2 nights in Jul 2023
Response from ホテルインディゴ軽井沢 on 2 Sept 2023
過日はホテルインディゴ軽井沢にご滞在いただき誠にありがとうございました。ご滞在がご期待に沿えないものとなり、誠に申し訳ございませんでした。貴重なお時間を頂戴し、ご感想を賜りましたこと、重ねて厚く御礼申し上げます。

10/10 Excellent

Manuel Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An ideal retreat in the Forest
The hotel looks pretty new, nice design, modern and relaxing, definitely a comfortable place to relax and enjoy the nature around Karuizawa, without being too far from the city, the staff was very friendly and the facilities pretty good, food at the Kangari restaurants pretty nice too.
Stayed 3 nights in Jun 2023

10/10 Excellent

Cheng An

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot spring is amazing. It washed away all the tiredness.
Stayed 1 night in Apr 2023

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean comfortable
Stayed 1 night in Mar 2023

10/10 Excellent

Alan

Stayed 1 night in Feb 2023

10/10 Excellent

Amanda

Stayed 2 nights in Feb 2023

10/10 Excellent

James

10/10 Excellent

Krisman

Stayed 1 night in Dec 2022

10/10 Excellent

Sharon

Stayed 1 night in Jun 2022

10/10 Excellent

Vitaly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great property. Very modern with attentive staff.
Stayed 2 nights in Jun 2022
Response from Hotel Indigo Karuizawa on 23 Aug 2022
Thank you very much for staying with Hotel Indigo Karuizawa.We are very happy to hear your comment.We are looking forward to serving you here again.

10/10 Excellent

Gerson

Stayed 1 night in Jun 2022

10/10 Excellent

Lilian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tranquil atmosphere
Stayed 1 night in May 2022
Response from HOTEL INDIGO KARUIZAWA on 14 May 2022
Thank you very much for your stay in our HOTEL INDIGO KARUIZAWA. We are looking forward to welcoming you again. Best Regards,

10/10 Excellent

Sau Wan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the walking place in the property
Stayed 2 nights in May 2024
Response from Hotel Indigo KARUIZAWA on 12 May 2024
Thank you for staying with us this time.Did you have a goog time?Karuizawa has different faces for each season.So,please come in a different season next time.We look forward to seeing you again.

10/10 Excellent

yukio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
最高の環境でした。
Stayed 1 night in May 2024
Response from Hotel Indigo KARUIZAWA on 10 May 2024
この度は、ホテルインディゴ軽井沢にご宿泊いただき誠にありがとうございました。また、頂戴いたしましたお言葉よりゆっくりとお寛ぎいただけましたこと、大変嬉しく思います。軽井沢はこれから更なる緑を蓄え、秋頃には紅葉のグラデーションとなります。ぜひ、次回のご滞在は違う季節もお勧めいたします。スタッフ一同、またのご利用を心よりお待ちしております。

10/10 Excellent

Nami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Tadashi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
思ったよりも駅から遠くて、道は渋滞していてタクシーもつかまらず、歩いたらかなり遠かったです。レストランは一つだけで一泊なら問題ないけど、連泊するには寂しい気がします。温泉ではないけど大浴場はいいです。部屋は価格の割には狭い(GW期間だったんで)けれどベッドの質は高かったです。ベッド横にコンセントやUSBポートがあるのはビジホでは当たり前ですが便利でありがたかったです。
Stayed 1 night in May 2024
Response from Hotel Indigo KARUIZAWA on 9 May 2024
この度は、ホテルインディゴ軽井沢へご宿泊いただき誠にありがとうございました。また、ご滞在後の口コミのご返信重ねてお礼申し上げます。さて、ゴールデンウェーク期間の軽井沢交通事情を事前にお伝え出来ず、ご足労をお掛けし申し訳ございませんでした。今回いただきましたご意見も含め、皆様へ今後どのようにお伝えできるかなど社内にて検討させていただきます。ありがとうございます。改めまして、この度はホテルインディゴ軽井沢にご宿泊いただきありがとうございました。

8/10 Good

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

??

Stayed 1 night in Apr 2024

10/10 Excellent

Aya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

SHENG MIN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Si Meng

Stayed 1 night in Jan 2024

10/10 Excellent

CHIEN-YUAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

LIKUAN

Stayed 1 night in Jan 2024

8/10 Good

keita

Stayed 1 night in Jan 2024

10/10 Excellent

yuichi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事、外観、内装等々レベル高く満足でした。
Stayed 1 night in Jan 2024

10/10 Excellent

Anna

Stayed 2 nights in Jan 2024

10/10 Excellent

Yoshiyuki

Stayed 1 night in Jan 2024

8/10 Good

Kana

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Mei Yin

Stayed 1 night in Jan 2024

10/10 Excellent

Hsu-yao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
絕佳住宿
絕佳的住宿環境、餐廳飲食、溫泉泡湯,還具備非常便利的接駁服務
Stayed 3 nights in Dec 2023

8/10 Good

BinFeng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Dear BinFeng on 3 Jan 2024
Thank you for taking the time to tell us about your experience at Hotel Indigo Karuizawa. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Once again, thank you very much for your precious comment. Glad to hear you had fantasic time is Karuizawa and our Hotel.We hope that you will give us the opportunity to serve you again in the future.Sincerely yours, Hotel Indigo Karuizawa

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

hsiao cheng

Stayed 2 nights in Dec 2023

10/10 Excellent

Carmen

Stayed 2 nights in Dec 2023

10/10 Excellent

SHIHCHIEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

yehfeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
設計感佳
很棒很漂亮
Stayed 1 night in Dec 2023

10/10 Excellent

yehfeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lut Ka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整個住宿環境舒適,設施完善,很齊全。距離車站有一段距離,適合駕駛前往。
Stayed 2 nights in Oct 2023

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort with a peace and quiet environment. Good design of this Indigo Karuizawa. Good room and good public onsen bath.
Stayed 1 night in Dec 2023

10/10 Excellent

PIK WAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
雖然地點駕車比較方便, 但酒店設施及環境, 值得留宿及作優閒體驗一下.
Stayed 1 night in Dec 2023