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Thank you very much for your recent stay with us and we hope your stay was comfortable and enjoyable. Also Thank you for taking the time to tell us about your experience at Hotel Indigo KARUIZAWA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Once again, thank you very much for your precious comment. We look forward to have you on your next journey to Karuizawa. Sincerely yours, Hotel Indigo Karuizawa
Beautiful rooms and friendly hotel staff except for a few things….
The bidet nozzle was covered in black mold like it had never been cleaned. It might sound trivial but if you’re spending $500 a night, you expect it to be spotless.
Service at the on-site restaurant was unorganized and aloof. On the night we went, the restaurant wasn’t busy and had many tables open but we were given the table closest to the door on a below freezing night.
We had to flag a server down after 10 minutes once seated to get menus and take our drink order. They messed up a simple request of a burger with no cheese and the refire took almost 20 minutes at which point my dish was stone cold waiting for my wife’s to arrive.
The maître d asked how everything was and when we explained we still hadn’t received my wife’s dish, he got a little annoyed and just said “it’s coming.” Why ask if you aren’t even willing to check or expedite?
Nick
Stayed 2 nights in Jan 2024
Response from Hotel Indigo KARUIZAWA on 14 Jan 2024
Thank you for staying at Hotel Indigo KARUIZAWA.Despite your stay, I apologize for your unfortunate presence.We will take into account your comments and make improvements.Thank you again for staying with us.
4/10 Poor
fauziah
29 Dec 2023
fauziah
Stayed 4 nights in Dec 2023
Response from Hotel Indigo Karuizawa on 31 Dec 2023
Thank you very much for staying with us this time.I hope you had a relaxing time.If you have any comments,please let us know.I would like to improve it in the future.Thank you again for staying with us.
The property landscape is very pretty and the onsen is great. Slightly far from the city centre but shuttle is available. Taxi is also an alternative and the fare won't be too expensive.
Stunning hotel. The room was new, clean and spacious. With balcony overlooking a forest and creek. The staff was nice and attentive. The shuttle to the train station convenient.
JUAN
Stayed 1 night in Oct 2023
Response from Mr or Ms. Juan on 17 Oct 2023
Thank you for taking the time to tell us about your experience at Hotel Indigo KARUIZAWA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Hotel Indigo.We hope that you will give us the opportunity to serve you again in the future.Sincerely yours, Hotel Indigo Karuizawa
Thank you very much for your recent stay with us and we hope your stay was comfortable and enjoyable. Also Thank you for taking the time to tell us about your experience at Hotel Indigo KARUIZAWA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Once again, thank you very much for your precious comment. We look forward to have you on your next journey to Karuizawa. Sincerely yours, Hotel Indigo Karuizawa
The hotel looks pretty new, nice design, modern and relaxing, definitely a comfortable place to relax and enjoy the nature around Karuizawa, without being too far from the city, the staff was very friendly and the facilities pretty good, food at the Kangari restaurants pretty nice too.
Manuel Jose
Stayed 3 nights in Jun 2023
10/10 Excellent
Cheng An
Travelled with family, Travelled with family and small children
Response from Hotel Indigo KARUIZAWA on 12 May 2024
Thank you for staying with us this time.Did you have a goog time?Karuizawa has different faces for each season.So,please come in a different season next time.We look forward to seeing you again.
Thank you for taking the time to tell us about your experience at Hotel Indigo Karuizawa. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Once again, thank you very much for your precious comment. Glad to hear you had fantasic time is Karuizawa and our Hotel.We hope that you will give us the opportunity to serve you again in the future.Sincerely yours, Hotel Indigo Karuizawa