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"there was nothing about our experience that made it feel luxurious. First, the online check in system did not work, which meant that we had to do traditional check in and wait in line for that. there were only two people working check in, with a line of guests waiting, while there were three concierge members not doing anything at the time. then when we checked into our room, which was supposed to be a two bedroom suite, we found the connecting door was not unlocked, and we had to make a phone call to get that resolved. Then upon using the pool, we found out that the pool heater was broken and would not be functional our entire trip. Given that it was unseasonably cool, this was quite an issue. Next, on a day when it was warm enough to utilize the beach, upon asking for 5 towels for the five members of our party (not an extreme request) at the towel hut, I was met with disdain and the comment " I am running short of towels" and a blank stare. He finally gave me five towels after a moment of silence. This is not my problem, but the problem of the resort if there are not enough towels to serve one towel per guest. Finally, on day of check out, I asked for a late check out for two hours after check out, and was only able to get one hour, and not even offered any solution that would work, such as changing rooms or paying extra, just told "no". While none of these are huge issues by themselves, as a composite, they added up to an experience that did not meet the luxury one expec"

"Beautiful accommodations and so well equipped for all of the amazing beaches within walking distance. Perfect spot and couldn’t be happier!"

"Even though we booked under the montage name, the hotel met all standards even with new ownership. The property itself is one of the most magical places we have been. We are very excited to come back in the future with our family. "

"The location is fantastic. There is no concierge services and NO POOL! The tiny pool in the parking lot was closed the day we arrived for construction. This property is walking distance to the Montage thank goodness! We used their bar and restaurant. The plus side- the beaches and hikes around this spot are great! We could not find anyone to help us with rental for the tennis and pickleball courts included in the property. Additionally, there is NO resort shuttle as listed. "

"The kitchen was great and the second bathroom was even better. Never under estimate the second bathroom with kids."

"Fantastic stay! Even though we arrived late, the check in process was smooth. Security had keys and hotel information ready for us. Location was fine, near a restaurant and with Napili bay beach access…that was awesome! I would definitely recommend it!!!"

"Overall it was nice. No real complaints- very old school- it’s like stepping back into the 70’s… "

"I dont ever leave reviews. But my experience at Napili Kai was so amazing that, I felt like i owed it to the staff to leave a postive review. Honestly, my family vacation could not have been any more perfect than what it was and thats thanks to the staff. The room was great, the amenties were beyond what i expected and the cleanliness of the resort was top notch. "

"Was a phenomenal stay. Condo was clean and fully stocked with everything you could need and owner was incredibly responsive "