Wailua Homesteads Hotels, Kapaa

"Great pool and beach. Very friendly staff."

"Phenomenal pool, amazing food. Only downside is no beach on site but it is very close."

"Room had a roof leak which soaked our room floor we didn’t notice at first and laid our bags down as we walked in and completely soaked our stuff. The pool was nice great location, parking is terrible. The front entrance of the resort was under construction and everything was just very outdated for the price you pay. Great location though. "

"Food selection was minimal, felt nickle and dimed for everything, the walls are very thin, do not pay for an upgraded room it was not worth it. Hotel added nearly $1000 in fees or charges above what I paid through expedia for my trip. It was good they had a pool as the beach is not swimmer friendly. Do not eat here there is cheaper/better food available with a 5 minute walk."

"Yes."

"This was the worst experience I’ve ever had!!! I checked into a dirty room. Talked to front desk staff, when I told her the room was dirty, she looked at me and said “ what do you want me to do about it?” she rudely sent a cleaner with me to my room, I showed her, Then she told me I was too picky & would bring me cleaning supplies that I could clean it myself. This is after I showed her a big black footprint in the bathtub, loogies & toothpaste in the bathroom sink, soda, & coffee spills on the counter, lip & fingerprints on wine glasses, dirty mirrors & light switch & door knob had old crusty food, sticky & grime on it. I cleaned the room myself only to find out later that night going too bed there was hair, food & stains all through the bedding. I called the emergency line, I was told that there was nothing they could do because no one was there. I purchased my own bedding at Walmart. The next morning, I spoke to a manager who looked at my pictures & agreed that it was disgusting & unacceptable behavior from her staff. She agreed to reimburse me for supplies & comp 1 night stay. Expedia talked to the manager & agreed to the 1 night refund, I went down to the Manager to let her know it was done. She looked at me & said I’ve refunded your stay. I was shocked & grateful until She said to me “you need to check out at 11 today”. I was shocked, after I bought my own bedding, cleaned my own room I got kicked out all because I complained about a filthy room & and filthy bedding. "

"It’s a very very budget accommodation. The pictures of the rooms make them look much nicer than they are. That being said, it was fine for one night before heading up north. "

"Love this property but no room service or clean towels for 3 of 8 days. Dining room not open, sporadic service."

"Makai was a wonderful and place to stay. The rooms were large and had everything you need to cook a nice meal. The pool and spa area was well kept and the service was outstanding. Can’t wait to come back again. "