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"Didn't use the service."

"Love the hotel!! Room was amazing and so was the location - loved every part of my stay. Only little thing is that they make you pay a heritage fee around 3RM per night which we weren’t aware of."

"Clean modern room. Comfy bed. The staff were extremely helpful and friendly. Great breakfast buffet and restaurant. I would recommend and stay here again."

"Clean room and friendly staff. Hotel located with many dining option. Would recommend "

"The Millen is DEFINITELY worth considering for your stay in Penang! We booked the sea view 1-bedroom suite and were immediately BLOWN AWAY by the view when we walked into our room. The sea view from the bath tub is absolutely breathtaking. The hotel is very new, it opened in October'24, so the condition is tip top! We love the decor and style of the hotel and the privacy and security of the rooms. Your hotel key will only allow access to your floor. The gym is fantastic....fully equipped and it's opened 24hrs. The infinity pool....oh, it's gorgeous. The spa is beautiful too and I had an awesome massage and facial on my birthday. The staff were friendly and took really great care of me. Location of the hotel is excellent, too. Not far from the airport, and it's just a few minutes drive from all the attractions in Georgetown, as well as the popular malls...and also places like Bukit Bendera and Batu Feringghi. We strongly and sincerely recommend this hotel! The staff are super attentive and will never forget to greet you at the door or even when you pass the reception. If we come back to Penang, we will definitely return here!"

"Excellent buffet breakfast."

"The Shangri-La Rasa is truly a 5 star hotel. Overlooking the Malacca Straight, our room with balcony provided a spectacular view. Service is exceptional. The hotel’s Spice restaurant provided by far the best meals we had in Malaysia."

"Staff was friendly. Rooms were not large but adequate in size and very clean. Place looks updated not rundown. Hotel slippers were nicer than most hotels. Buffet breakfast good value with access to healthy choices like salad, cooked vegetables, oatmeal, eggs, fresh fruits "

"Very friendly staff and a super comfortable room"