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"Disappointing Experience at a Hotel in Southkey / Mid Valley We stayed here over the weekend during Ramadan. The location is fantastic, sitting above the beautiful Southkey Mid Valley mall, but unfortunately the overall hotel experience was surprisingly disappointing. Around 10pm, almost everything in the hotel stopped operating. We went up to the bar for what was advertised as a complimentary drink with a nice view. When we ordered cocktails at about 10:30pm, we were told there were no snacks or food available because it was “hotel policy” that everything stops at 10pm. The mall downstairs had already closed, and room service had also stopped at 10pm, leaving guests with drinks but absolutely no food options. This is particularly puzzling during Ramadan when many people eat later in the evening after sundown. More importantly, this feels like a missed opportunity for the hotel from a business perspective. Every evening you can see numerous Grab riders picking up takeaway orders in the area, which clearly shows strong demand for food at night. Instead of capturing this demand from both hotel guests and visitors, everything shuts down early. Whether it is food, room service, bar snacks, or late-night dining, there are clearly opportunities here for the hotel to improve service and generate additional revenue, yet these seem completely overlooked. The room condition and housekeeping were also concerning. For a hotel that presents itself as a grand property, the room"

"Our stay at Sheraton was wonderful. The facilities are so clean and good. Hotel staff were friendly. Special mention to the manager Sri Jivan and team. Breakfast was very good. Our dinner at the restaurant was also sumptuous. "

"Basic studio is just a room. No washing machine as stated on the app. "

"Clean room. Very convenient location."

"Next to city square mall and easy to get around."

"Room are totally ok for me But this time, during sahoor, the food are not as good as before. Every year we came back to capri becase of iftar and sahoor"

"Hotel condition, room condition really needs to improve "

"The room was great, exactly like in the pictures. There is more than what is in the description. The management is very efficient, and the complex's area is clean and well-maintained. It was a wonderful stay. And just across the bridge from Singapore. Loved it! Thank you very much, team at FUJU!!!"

"Rooms and hotel not the cleanest, good do with some improvements. Good value however for the price."