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"Our stay at Eastin Hotel Penang was excellent. The hotel provided a comfortable, clean, and quiet environment, and its proximity to Queensbay Mall was very convenient. A special commendation goes to Ms Azura, whose consistent warm welcome and cheerful demeanor significantly enhanced our breakfast experience. The breakfast itself was already among the best we have encountered. Additionally, Dave, the chef at the warm food counter, consistently prepared exceptionally fluffy and moist omelets. Mr. Shakib, a member of the executive lounge service crew, was remarkably attentive. He was the first to proactively inquire if we required any alcoholic beverages or beer, beyond those available at the self-service drink counter. Our housekeeper, Jitender, also deserves recognition. He always greeted us with enthusiasm and diligently ensured that everything was in order throughout our stay. We look forward to returning to Eastin Hotel Penang on our next visit to the area. "

"Excellent service!"

"First impression not good. We arrived at the hotel, 2 porters were standing there, one helped to unload luggage from our Grab, and left them on the ground, not even took them to the lift for us. No courtesy, no words, no strong gesture to make us feel that they wanted to give us a welcoming signal."

"Great staff. Clean rooms. Great breakfast selection. "

"From check‑in to check‑out, the service was warm, attentive, and efficient. Staff greeted us politely, responded quickly to requests, and made us feel genuinely welcome throughout our stay. The atmosphere was incredibly cozy and elegant—quiet, clean, and tastefully decorated, creating a perfect relaxing vibe. The lobby and common areas felt sophisticated yet comfortable, and the overall environment was peaceful and pleasant. Every detail showed great care for guests. We had a wonderful experience and would absolutely stay here again. Highly recommended for anyone looking for great service and a lovely atmosphere!"

"Good view"

"Room fine well provided but hairdryer very weak. Swimming pool area requires upgrading as it is tired and decking breaking up and wood very hot to walk on. No staff for drinks etc "

"Friendly staff "

"Room and service seems good. "