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"Taking the price per night into account, the hotel was very good value. The furniture and such are quite dated, but they ae kept neat and clean. The breakfast buffet spread is quite extensive. Mostly Chinese items, given most of their guests, but I enjoyed it. The staff was courteous, though communication is a challenge, which is to be expected in this part of Japan. Improvement opportunities- I would like for them to run their shuttle to the train station later into the evening. And second, post a notice on onsen rules in English in the onsen. Not all western tourists are aware of them, as I found out. "

"Room was massive, double the size of any room we have stayed in in Japan. Pillows had both Western and traditional Japan options. Fiona was encompassed in a fitted sheet (never seen this before) but kept us all warm even when it was sub 0 outside. Room had access to outdoor area, exclusive to the room, which had table and chairs. As it was an insensitive, there was only a toilet in the room - all showering had to be done downstairs in the onsen. Onsen was boiling hot - too hot for most of our group. Tip - if you don’t want to keep pushing the button to keep the water going har a shower in the onsen on the left. Location wise was great too - couple of minutes to the train (although up a very steep hill) and near lots of restaurants and the bus for the Snow Monkeys. Enjoyed our stay and would stay here again."

"Very cool staff was very nice and helpful!! "

"Amazing location with beautiful surroundings food was incredible and giant comfy beds, peaceful and quiet with plenty to do."

"The meals were exceptional as were the wonderful staff. "

"Great resort for an all inclusive ski trip. Hotel is great- amazing food and facilities- especially the onsen and library space that had so many great book to look through on down day. "

"I have never had a bad stay at this hotel. I’ve visited this hotel 3 times since July of 2025. This last stay I had mistakenly hit the button for Single Smoking Room. When I discovered my mistake, the front desk staff quickly sorted me, and didn’t charge extra for a double room Non Smoking! The restaurants here are also delicious!"

"Excellent value. Nothing too fancy, but for the price we paid we were very happy with our stay."

"The staff was very friendly. However, the hotel has come into age . Wallpaper was falling off throughout the building, clean sleeping sheets were provided, but the interior was dirty"