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"Excellent hotel and staff"

"Amazing and very nice! Spa was nice indoor and outdoor, I was a solo traveler and all I can say is amazing! "

"Exceptional location and service"

"This was my first trip to Kyoto with my family (4 adults). We wanted a hotel that was close to Kyoto Station and JR WEST GROUP VIA INN PRIME KYOTOEKI HACHIJOGUCHI was the perfect place. This location provided us with a wide selection of restaurants and shops. There is also a large shopping mall located at the Kyoto Station and another shopping mall just a few blocks away. There was also a 7-11 located next door which guests have access through the hotel lobby. So convenient! We reserved two rooms, hoping that our rooms would be fairly close to each other. Thankfully, the rooms were on the same floor, but at different ends of the hallway. The rooms were comfortable and clean, with a small refrigerator and large shower. However, counter space in the bathrooms were limited. We were able to get many of the toiletries in the lobby, such as toothbrushes, body lotion, facial masks, etc, which was very nice. We enjoyed the fresh towels that were delivered to our door each day, even though we did not need housekeeping service. The staff is very nice and helpful, however check-in was a bit confusing. Although we had a reservation for two rooms, we had to check in to each room separately via a kiosk, even though the rooms were under the same name. Check out had the same procedure. The staff was available to help, however it would have been nice to have the staff check us in and out at the front desk. Overall, Via Inn was a very nice and we thoroughly enjoyed our stay."

"Water pressure was horribly aggressive. Somehow too much??? Never thought I’d say that. And the hot water in the sink was dangerously hot, even when not turned up all the way. The bed sheets were quite rough, but they did have the cool Japanese pillows! Black out curtains were more effective than most. Unfortunately, one morning when I was trying to forward my luggage, the front desk staff did not seem fully familiar with the process and I ended up missing my train due to her completing wrong ppw first (to airport instead of hotel) and I had to pay 5000 yen for a taxi to catch my Shinkansen"

"Clean room and affordable"

"Location is in the heart of where all the action is. As soon as you step out the door, there are businesses and people everywhere. Stayed in a triple and there were areas to put luggage so you aren’t overly crowded. Bathroom was a good size."

"Clean room, there's bathtub. Room was pretty small for 3 pax. Need to play a little bit of tetris when opening luggage. I think 2 pax is fine, but for 3 is quite small. There's small small onsen in the hotel - free for guests. Convenience store is just right outside the hotel. About 10 mins walking distance to LUCUA100 and the nearest train station. Side note: No complimentary meals of sorts. "

"Excelente ubicación para ir a USJ, limpia, habitación amplia, elevadores suficientes. Hay lavandería, area de fumar y vending machines. Las amenidades estan en la recepción, que se encuentra en el 2F. Personal eficiente, no muy amigable, esta fue mi segunda visita y me paso lo mismo. Volví por la ubicación e instalaciones. Hay un Lawson 24hrs en el hotel, muy conveniente."