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"Room was"

"Great staff and spotless room 10/10"

"Yes "

"Lisa was off the charts! Above the bar! Many people across the entire United States , of which I travel all the time , could take lessons from her on Customer Service and just being a very courteous and caring individual! When I come back through this way, I will stay at this Hotel because of Lisa! My first interacted with Lisa on the phone, confirming my reservation and that in itself was a truly incredible experience of a person who cares and was very efficient, professional, and courteous! How could you ask for more? Give this incredible lady a raise and recognition somehow someway! This is an individual who stays at hotels frequently throughout the week all across the United States in my travels. Lisa, my lady, well done! "

"Friendly staff made you feel welcome. Room nicely apportioned and laid out. Super clean and fresh smelling. "

"Clean, nice, and all workers were friendly and always busy! Condition was excellent and is due to the manager and the team they have built. Great job!! Keep it up!"

"My trip to Muncie was unplanned. My aging parents were involved in an auto accident and were in the hospital. The staff was wonderful asking me how they were doing when I would come back. I brought my dad back first and he was welcomed back. The next day I was able to bring my mom back from the hospital. The gentleman at the desk saw me walk in with he and started clapping and said welcome home. I cannot say enough good things about the Hotel and the staff here."

"Our stay was amazing. Paul helped us when we needed to move our room - and his customer service was excellent. The hotel was spotless and the staff was top-notch. We will return when come back to see our daughter at Ball State."

"Overall the stay was great. I Think that the housekeeping needs to pay more attention to cleaning. Haven't had any problems before with cleanliness.This time , one of the beds for sure has not been changed, the hallway down in front of our door hasn't been vacuumed for I don't know how long. Everything else was excellent.The gentleman at the front desk absolutely outstanding , very polite."