Capsule
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Reviews of Capsule & Dormitory Space-X

Capsule & Dormitory Space-X
jaffa 31, Jerusalem

Reviews

7.6

Good

Rating 10 - Excellent. 30 out of 62 reviews" "
Rating 8 - Good. 11 out of 62 reviews" "
Rating 6 - Okay. 6 out of 62 reviews" "
Rating 4 - Poor. 3 out of 62 reviews" "
Rating 2 - Terrible. 12 out of 62 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My name is Ronald, i am please to write this review for Capsule X. service was awesome. I recommend this hostel 💯 everything is within 2 to 5 minutes walk.
Stayed 1 night in Sep 2023
Response from owner on 5 Nov 2023
thank you very much

8/10 Good

PATRICIA

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jul 2023
Response from owner on 17 Aug 2023
thank you very much

6/10 Okay

Adam

Disliked: Cleanliness, property conditions & facilities
Ok but could be a lot better.
This hostel is ok but good be a lot better. The location is good for the transport system and visiting the old town. Nice alley way /court yard. The capsule's give you a bit of privacy and have aircon with built in lights and USB charging. Pellows are very soft. Not the cleanest of bedding.The lighting in the dorm where the capsule are is very dim Very annoying to try and sort your stuf out. The kitchen is not a kitchen, you won't be able to cook. A kettle, fridge and microwave with a sink. The showers are very hot with good pressure. Its ok to stay here for a night or 2 but wouldn't recommend a long stay.
Stayed 3 nights in Jun 2023
Response from owner on 30 July 2023
thanks

10/10 Excellent

Chen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Like this place!
Stayed 1 night in Jun 2023
Response from owner on 30 July 2023
thanks

4/10 Poor

Michael E.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is not a property that seals the outdoors out. I got bitten by several mosquitos and the wifi was on and off the whole tome I was there. The capsules are a cool concept, but here they are poor executed. It gets super hot and is just a bad experience all around. The staff are lovely, but I would advise against staying here

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Lots to improve
Bed is very uncomfortable, basically a very thin fouton on a hard surface.. and there is virtually no space in the room not even to keep a toiletries' bag No noise insulation whatsoever you could hear everything and everyone. Only one small lockers given per capsule (not enough lockers for all either) so most of our items had to be left outside in the hallway resulting in that area being filled with people's suitcases and belonging. Messy and unsafe. Also the hallway is kept dark for sleeping throughout the day so you can't ever see what you are doing and have to carry your phone's flashlight to even grab your toothbrush. Reception not manned - the guys are helpful but barely there, we had to wait over an hour when checking in to ask questions and get a locker key, we gave a deposit for the key but nobody was there at check out time to give that money back to us. Toilets and showers nice and cleaned.
Stayed 2 nights in May 2023

4/10 Poor

Stanislaus

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super cool
Super cool capsule, which is a comfortable sleep. Clean toilets and a shower, which work. I am satisfied with my experience and would recommend if you're looking for an affordable place to stay in Jerusalem.
Stayed 1 night in Mar 2023

10/10 Excellent

Ran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended !
The place was clean and super cool in the middle of the city center
Stayed 1 night in Mar 2023

2/10 Terrible

EMERALD

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Though the property is very near to the old city it is not comfortable to stay on a vacation because the place is very untidy and the capsule is not suitable for resting since you can still here the noise of the other guest also.
Stayed 1 night in Mar 2023

2/10 Terrible

EMERALD

Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I would not recommend staying here. This place does not seem safe. The gate is broken, you do not have to walk by a front desk to get to the rooms or bathrooms which are unlocked, and even if you did the front desk worker was asleep. If you are on a budget I’d suggest spending a little more and going somewhere at least on safer side
Stayed 1 night in Mar 2023
Response from Ran on 17 Mar 2023
Hello sorry for your bad experience , but the door already fixed and everything is safe and good, we wish to host you again for let you enjoy in our place .

2/10 Terrible

Sym

Disliked: Cleanliness, amenities, property conditions & facilities
Poorly maintained. Bad heating. Limited hot water. No bunk lights. Noisy. Better hostel options nearby.
Stayed 3 nights in Feb 2023

2/10 Terrible

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Don't do it girl; it's not worth it
As an experienced female, solo traveller, I usually have no problems staying in big mixed dorms. However, I really did not enjoy my stay for various reasons. Lets begin with the positives: + beds were clean and comfy + There was cutting in front of each bed for privacy + each bed had a spacious locker with key + the location was ideal + The receptionist was friendly and helpful However: - on my first night, a clearly deranged man came back around 4 am. He was creepy; he for instance laughed for 5 minutes straight in the middle of the night. We tried to wake him without success. I ended up leaving around 6 am as I felt uncomfortable. We notified staff, who dealt with him. However, he was still there when I returned at 5 pm. I asked if we was going to stay another night, but apparently they kicked him out but let him stay all day?? - the hostel was very worn down. There was no door between the reception and the dorm, meaning a fair bit of noise. Furthermore, the door to the reception was broken, meaning there was no door between the outside and the dorm. Therefore, it was very cold at night. - the place is next to a nightclub playing loud bass music til 5 am. Even noise-cancelling headphones did not help - there were only two shower+two bathrooms for all guests to share. Especially the showers had some fungus growing. Overall, I do not recommend going to this hostel. And I am by no means picky!
Stayed 3 nights in Jan 2023

10/10 Excellent

David WH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Read Before Booking
The location is perfect and the communication was good and employees are nice. Unfortunately, the pros stop there. The capsules are made out of cheap plastic you could cut with a box cutter. They're flimsy and thin. And they don't lock. There are key cards but all you need to do is push in lightly on the door and slide it open. We always inspect the mattress when we stay at a hotel/hostel/B&B and when we looked under this mattress it was very dirty. We made up an excuse to leave and booked a different hotel. The other poor reviews on Google aren't lying.
Stayed 1 night in Nov 2022

8/10 Good

Bianca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

6/10 Okay

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No early morning help.
No warning that there would be no one to check us in early in the morning. The entire facilty was unlocked. Our key was on the front desk with no instructions about anything. Otherwise, it was as advertised.
Stayed 1 night in Nov 2022

8/10 Good

juan

Stayed 2 nights in Oct 2022

10/10 Excellent

Luis F

Stayed 4 nights in Sep 2022

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hostel - Host was excellent and very helpful. And you can't beat the price!
Stayed 5 nights in Sep 2022

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple. You get a capsule, which is a comfortable sleep. There are toilets and a shower, which work. I am satisfied with my experience and would recommend if you're looking for an affordable place to stay in Jerusalem.
Stayed 1 night in Sep 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great way to vacation on a budget.
Stayed 5 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great people
The staff was very nice snd helpful. Great place to stay, in the space capsules you have a lot of privacy.
Stayed 4 nights in Aug 2022

10/10 Excellent

sandry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was very clean, the staff super friendly and helpful.
Stayed 1 night in Jul 2022
Response from OWNER on 14 Aug 2022
THANK YOU VERY MUCH!

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from OWNER on 14 Aug 2022
THANK YOU VERY MUCH!

10/10 Excellent

inbar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, clean, new, cool af Recommand!
Stayed 1 night in Sep 2020

10/10 Excellent

Raz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Othmar, El Salvador, Centroamérica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice and clean, you have what you need for a trip, best location, between old city n new. 5 minutes from jaffa gate, and 2 minutes from city hall rail station. The host was polite. Definitely a good place to stay.
Stayed 2 nights in Jul 2020
Response from Owner on 28 July 2020
Thank you very much!

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Owner on 28 July 2020
Thank you very much!

10/10 Excellent

Boaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect and the host was super nice and sensitive
Stayed 1 night in May 2020
Response from Owner on 1 June 2020
Thank you very much! You always welcome

10/10 Excellent

Mo, Atlanta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You will absolutely love this place! The location is perfect in the city center, walking distance to soo much and next to rnr rail. The host was amazing, informative and welcoming. The Capsules were spacious, extremely modern and trendy, yet cozy and comfy. I will be back!
Stayed 1 night in Mar 2020
Response from Owner on 18 Mar 2020
Thank you very much im really appreciate that!

10/10 Excellent

Artiom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special thanks to Ran for his attention to customers, kindness and readiness to help
Stayed 1 night in Mar 2020
Response from Ran on 9 Mar 2020
Thank you very much I'm really appreciate that!

10/10 Excellent

Kfir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent capsule hotel
One of the best capsule hotels I've stayed in. 5 stars for location, cleanliness, staff, facilities. Overall, you'll get your money's worth. Very recommended
Stayed 1 night in Mar 2020
Response from Owner on 3 Mar 2020
Thank you very much!!!

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super recommend!!!
Amazing place to stay in the best location in Jerusalem!!!
Stayed 1 night in Mar 2020
Response from Manager on 3 Mar 2020
Thank you so much, hope to see you again :)

8/10 Good

Ignacio

Liked: Staff & service, amenities, property conditions & facilities
clean showers and bathrooms more often.
Stayed 2 nights in Sep 2023
Response from owner on 5 Nov 2023
thank you very much

6/10 Okay

Koichi

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The location of site is wrong.
Stayed 1 night in Aug 2023

8/10 Good

PATRICIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El concepto es excelente, las camas impecables de limpias. El personal muy atentos a nuestras necesidades, el servicio de regaderas y baños miy bueno. Solo yo le pondria mas atención a la limpieza de la puerta de entrada, al techo de la recepcion, hay muchos cables visibles que no le dan buen aspecto. En ceneral lo recomiendo.
Stayed 1 night in Aug 2023
Response from owner on 17 Aug 2023
thank you very much

8/10 Good

Michael

Stayed 1 night in Jun 2023
Response from owner on 30 July 2023
thanks

10/10 Excellent

Ivica, Bamberg

Liked: Cleanliness, staff & service, property conditions & facilities
Die Lage ist hervorragend, Sauberkeit der Toiletten... na ja, aber das liegt an den Gästen. An den Duschen waren die Brauseköpfe defekt.
Stayed 8 nights in May 2023
Response from owner on 30 July 2023
thanks

10/10 Excellent

weldeab

Stayed 4 nights in May 2023
Response from owner on 30 July 2023
thanks

10/10 Excellent

FERNANDA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
excelente lugar
Stayed 7 nights in May 2023

2/10 Terrible

Elena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful stay
Very bad experience. The facility is very dirty and old, no one in the reception ever, no locker for backpacks, the matress was maybe 3cm tall (we slept 3hours during the all night) and, in the room of the capsule there was a very big rat. Really awful experience, the worst of my life, during our trip! We had a 3 days stay but we left after one. Still waiting for the refund of the last night.
Stayed 2 nights in Apr 2023

2/10 Terrible

Gabriele

Disliked: Staff & service, amenities, property conditions & facilities
Es war eine kleine Zelle in Bettgröße. Keine Fenster. Ansonsten Gepäck draußen, kleiner Bereich zum Aufenthalt. Mäßig saubere Sanitär Einrichtung
Stayed 1 night in Apr 2023

2/10 Terrible

Sergio

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
hello travelers. Do not stay in this place, it is dirty, very dirty, the staff is indifferent, they do not care about the guests, there was a sick guy coughing all night, they did not care and they preferred to take the risk of infecting others. Dirty bathrooms, garbage in the middle of the capsules, the power went out 3 times, places like these should not be allowed by the government, for your sake add a couple of dollars and find another place. I give you my word from traveler to traveler. No good place.
Stayed 6 nights in Mar 2023

2/10 Terrible

Julia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad dreckig, kaum Platz, keine Umziehmöglichkeiten
Stayed 4 nights in Mar 2023

2/10 Terrible

joao

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pessimo, o pior de Jerusalem
Ja tinha ficado em capsulas, porem no local foi muito ruim, atendimento pessimo, benheiros pessimo, no dia que cheguei estava muito frio, nao tinha agua quente, o outro dia tinha agua quente mas nao tinha toalha limpa, banheiro estragados, portas nao trancam, muito ruim mesmo. Nao recomendo a ninguem, procure outro local
Stayed 1 night in Mar 2023

6/10 Okay

MARCELO

Stayed 2 nights in Feb 2023

8/10 Good

Nubia Patricia

todo bien
Stayed 1 night in Feb 2023

6/10 Okay

MANOLI

Disliked: Cleanliness, staff & service, property conditions & facilities
Big mistake
First of all the address at hotel.com is WRONG and the owner knew that!!! IT IS NOT NEAR to Jafa gate! Actually the only reason I have visit this hostel was the spot near to Jafa gate, which wasn't real. I slept one night in double capsule, the idea of capsule was ok but my capsule was in BAD condition with some broken plastic parts, no lock, no wi-fi connection and television with no signal. The Hostel facilities was dirty.
Stayed 1 night in Jan 2023