Exterior

Reviews of Hotel Jackson

4 out of 5
Hotel Jackson
120 North Glenwood Street, Jackson, WY

Reviews

9.8

Exceptional

Rating 10 - Excellent. 241 out of 273 reviews" "
Rating 8 - Good. 24 out of 273 reviews" "
Rating 6 - Okay. 5 out of 273 reviews" "
Rating 4 - Poor. 3 out of 273 reviews" "
Rating 2 - Terrible. 0 out of 273 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best hotel in Jackson!
Stayed 2 nights in Apr 2024
Response from Hotel Jackson Team on 29 Apr 2024
We're thrilled to hear that you had such a fantastic experience at Hotel Jackson! Thank you for taking the time to share your glowing review. We are happy to hear that our hotel exceeded your expectations and left such a positive impression. We look forward to welcoming you back for another memorable stay!

10/10 Excellent

BCG

Liked: Cleanliness, staff & service, property conditions & facilities
*Hotel perfection*! Everything was right, including fireplace in the room!
Stayed 2 nights in Mar 2024
Response from Hotel Jackson Team on 13 Apr 2024
Thank you so much for your review! We're thrilled to hear that your experience at Hotel Jackson was nothing short of perfection. Our team works hard to ensure that every aspect of your stay is just right, from the cozy fireplace in your room to every detail of our hospitality. We hope to welcome you back again soon for another unforgettable stay!

10/10 Excellent

Jenna, pacfic palisades

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at hotel Jackson. The staff was incredibly friendly and accommodating. The food in the restaurant at the hotel was excellent. The hotel was walking distance to everything in town.
Stayed 3 nights in Mar 2024
Response from Hotel Jackson Team on 2 Apr 2024
Thank you for sharing your positive review of Hotel Jackson! We're delighted to hear you enjoyed your stay. Our team strives to create memorable experiences, and we're thrilled we achieved that for you. We look forward to welcoming you back soon!

10/10 Excellent

Lynn

Stayed 3 nights in Feb 2024
Response from Hotel Jackson Team on 2 Apr 2024
Thank you for giving a review of your recent stay at Hotel Jackson! We hope to have the pleasure of welcoming you back soon for another fantastic stay.

10/10 Excellent

Lyman

Stayed 1 night in Feb 2024
Response from Hotel Jackson Team on 2 Apr 2024
Thank you for taking time to review your stay at Hotel Jackson! We hope to have the pleasure of welcoming you back to Hotel Jackson in the near future for another fantastic stay.

8/10 Good

Ricardo

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Restaurant staff is complicated
Stayed 2 nights in Jan 2024

8/10 Good

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property wa spectacular however i room was not in the most silent pf locations. The food at the hotel was pk but very limited due to the fact that it is lebanese faire. I would have prefered more of a variety.
Stayed 7 nights in Dec 2023

10/10 Excellent

Pam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ANAZING
It was amazing. They go above and beyond for all their services. It felt like family. I would definitely come back.
Stayed 4 nights in Dec 2023

10/10 Excellent

LINDA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is an absolutely lovely hotel. We decided to take a quick last minute trip to Jackson and liked the look of the hotel on-line. We were happy with the hotel and location. The people who worked there were fantastic and made us feel so welcome - the front desk, valet, concierge, bartender and waiter! They could not have been nicer nor more helpful. Highly recommend.
Stayed 2 nights in Nov 2023
Response from The HJ Team on 29 Nov 2023
Thank you for your response Linda! We really appreciate your candor and hope to see you again for your future adventures. Safe Travels!

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality. Look forward to coming back.
Stayed 1 night in Nov 2023
Response from HJ on 20 Nov 2023
Thank you for the kind words, Mr. Dumesich. We appreciated having you with us this fall and look forward to welcoming you back in the future!

10/10 Excellent

Stephanie, Wilmington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best stay I’ve had this year! Exceptional service from all staff! The room was extremely clean every time during cleaning service (day AND night)! The jacuzzi reservation was a plus! I will recommend this hotel to EVERYONE!
Stayed 4 nights in Nov 2023
Response from Jim on 9 Nov 2023
Thank You Stephanie! We greatly appreciate your feedback and hope to see you again in the future! Safe Travels,

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love my stay! Highly recommend staying when in JH!
Stayed 2 nights in Oct 2023
Response from Jim on 9 Nov 2023
Thank You Emma! We greatly appreciate your feedback and hope to see you again in the future! Safe Travels,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very nice
Stayed 1 night in Oct 2023
Response from Jim on 9 Nov 2023
Thank You Michael! We greatly appreciate your feedback and hope to see you again in the future! Safe Travels,

10/10 Excellent

Mr.Spencer

Stayed 1 night in Oct 2023
Response from Jim on 9 Nov 2023
Thank You Mr. Sencer! We greatly appreciate your feedback and hope to see you again in the future! Safe Travels,

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great 😊
Stayed 3 nights in Aug 2023
Response from Jason on 4 Sept 2023
Dear Patrick,Thank you for taking the time to complete this review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Hotel Jackson!

10/10 Excellent

Summer Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious Boutique Gem of Jackson
This is one of my lost favorite hotels in the USA I have stayed at. Privately owned and operated, the attention to detail of the design and luxury amenities is 10/10. From the glass bottle of Aqua Panna with ice waiting for me in my room, to the in-room espresso machine, dreamy bedding, and gorgeous lighting fixture on dimmers, my stay was relaxing and I felt fully rejuvenated. The Lebanese restaurant Figs is also A+ I can’t wait to return!
Stayed 1 night in Aug 2023
Response from Jason on 4 Sept 2023
Thank you for your recent stay at Hotel Jackson. We're delighted to hear that you found our hotel to be one of your favorites in the USA. We take pride in our attention to detail and luxury amenities, and we're pleased to know that you enjoyed your experience, from the in-room features to dining at Figs.We can't wait to welcome you back for another rejuvenating stay. Your feedback means a lot to us, and we appreciate your kind words.Warm regards,Hotel Jackson Management

8/10 Good

Bart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jason on 4 Sept 2023
Thank you for taking the time to leave us a rating. We value your feedback, and we're pleased to see that you had an overall positive experience during your stay at Hotel Jackson. If you ever decide to visit us again, please don't hesitate to reach out if there's anything specific you'd like us to improve upon to earn that extra star.

10/10 Excellent

Aimee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay in Jackson Hole and we were here for our Honeymoon. I cannot say enough great things about our stay at Hotel Jackson as it was absolute perfection. From the service, to the room, the entire staff, the quiet, peaceful nature, it was all top notch. We will be back for sure!
Stayed 3 nights in Aug 2023
Response from Jason on 4 Sept 2023
Congratulations on your honeymoon, and thank you for choosing Hotel Jackson for this special occasion. We are thrilled to hear that your stay with us was nothing short of perfection.Our dedicated staff takes pride in delivering top-notch service and creating a peaceful and memorable atmosphere for our guests. It warms our hearts to know that you had a fantastic experience during your first stay in Jackson Hole.We look forward to welcoming you back in the future for more unforgettable moments at Hotel Jackson.

10/10 Excellent

Bruce

Stayed 4 nights in Jul 2023
Response from Jason on 4 Sept 2023
We sincerely appreciate your perfect rating for your recent stay at Hotel Jackson. Your positive feedback means a lot to us, and we're thrilled that you had such a fantastic experience. It's our pleasure to provide you with exceptional service and accommodations.We can't wait to welcome you back for another outstanding visit in the future. Thank you for choosing Hotel Jackson.

10/10 Excellent

Dennis

Stayed 3 nights in Jul 2023
Response from Jason on 4 Sept 2023
Thank you for taking the time to rate your recent stay at Hotel Jackson with a perfect score. We're delighted to know that you had an enjoyable experience. Your feedback is valuable to us, and we look forward to hosting you again in the future.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Hotel Jackson on 8 June 2023
Dear Steve,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.Thank you for choosing Hotel Jackson!

10/10 Excellent

Julien

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice - simple yet elegant. Beds are comfortable, bathrooms clean. Extremely well located. Nice to chill in the library with tea and granola bars in the morning. Everyone is friendly and discreet. Highly recommended.
Stayed 3 nights in May 2023
Response from Hotel Jackson on 8 June 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Hotel Jackson!

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with nice amenities.
Stayed 1 night in May 2023
Response from Hotel Jackson on 8 June 2023
Dear Tammy,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Hotel Jackson!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Stay
Great hotel! New, clean, friendly staff, great location!
Stayed 2 nights in May 2023
Response from Hotel Jackson on 8 June 2023
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Hotel Jackson!

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room! Awesome, friendly staff.
Stayed 6 nights in Apr 2023
Response from HJ on 6 May 2023
Thank you for your feedback! We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best!
One of the best, most comfortable, most accommodating hotels at which I’ve ever stayed including top rated resorts all around the world. Their service and thoughtfulness is unparalleled.
Stayed 3 nights in Feb 2023

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Jackson is a stunningly beautiful hotel. The attention to detail and comfort is wonderful. Furnishings, artwork and decor are superb. And even better than stated above - the staff are professional, attentive, accommodating and treat you like royalty.
Stayed 5 nights in Feb 2023

10/10 Excellent

Saskia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff - beyond helpful! Great stay! Thank you!
Stayed 1 night in Feb 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing. The property was immaculate. The service was amazing. Everyone at the property were helpful, fast, and smiled. The restaurant on site was amazing. Staff, food , everything perfect. The location was so walking friendly and as perfect as you could ever want. All in all a perfect trip1
Stayed 3 nights in Feb 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2022

10/10 Excellent

Lucy

Beautiful place with fantastic service, especially from the incredible concierge staff! They went out of their way to make our stay beyond what we had hoped! Can’t wait to come back
Stayed 3 nights in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very charming hotel!
We really enjoyed our stay at Hotel Jackson, which was conveniently located near town square with plenty of restaurants. The room was spacious, clean and comfortable, and the service was great. Would highly recommend to anyone visiting Jackson!
Stayed 3 nights in Jan 2022

10/10 Excellent

Myriam

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2022

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the heart of the city.
Stayed 6 nights in Nov 2021

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Hotel Jackson!
The hotel is beautiful! Everywhere you look it’s impeccably designed. The staff were all very friendly and attentive. The restaurant Figs ..all meals we ate there were delicious! And we tried them all breakfast lunch and dinner! Can’t wait to come back 😀
Stayed 5 nights in Nov 2021

10/10 Excellent

Bridget

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone super helpful and friendly
Stayed 2 nights in Oct 2021

10/10 Excellent

Penni

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Cannot wait to return
We highly recommend this hotel. Great location and service. Mountain chic at it’s best!
Stayed 4 nights in Aug 2021
Response from Sadek Darwiche, General Manager on 17 Aug 2021
Hi Penni, We are happy to hear that you enjoyed your stay with Hotel Jackson. We truly look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Excellent attention to detail and services. Great location in town.
Stayed 4 nights in Jul 2021
Response from Hotel Jackson on 20 July 2021
We hope your trip to Jackson Hole and beautiful WY was magical. Thank you for letting Hotel Jackson be apart of that magic. All our best-

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2021

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Hotel
Beautiful hotel. Staff was friendly and accommodating. Very clean and user friendly. Excellent location, and relaxing in the Library was great. Restaurant was Lebanese, not our favorite and bar was very small. No outside seating area, only negatives.
Stayed 7 nights in Jun 2021

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is absolutely awesome
The staff here was absolutely fantastic. The best hotel staff we have ever experienced. Such a pleasant stay.
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and team. Very professional will definitely be staying here again. Gorgeous hotel and very well maintained
Stayed 2 nights in May 2021

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice staff/service! Room is small but nicely decorated with good quality linens. Its library is very unique and cozy corner with free refreshments. Gym is small but ok. Chicken and beef in FIGS restaurant are good but lamb chop is a disappointment which is suppose to be superb in Lebanese restaurants. Humus is good, best of WY maybe (as claimed) but definitely not best of the States. Our order was delayed for quiet a long time because of “printer issue(?)” as per the manager later. Our waitress was very pleasant but didnot pick up the hiccup. Overall, it is a unique boutique hotel with good service but not worth over $700 a night. It’s a overstretch to say it is better than 5 star hotels as reviewed by some of the customers.
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No A/C, they switched our room three times in one week. Can’t use the gym bc they are worried nearby rooms will hear it LOL hot tub was really gross and cheap looking
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Great!
Beautiful new property just off the town square.
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful property. Wonderful service. The library was a nice touch.
Stayed 2 nights in Feb 2021