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Reviews of Hotel La Casona

2.5 out of 5
Hotel La Casona
Avenida Fitzcarrald 147, Iquitos, Loreto

Reviews

8.2

Very good

Rating 10 - Excellent. 35 out of 113 reviews" "
Rating 8 - Good. 52 out of 113 reviews" "
Rating 6 - Okay. 23 out of 113 reviews" "
Rating 4 - Poor. 2 out of 113 reviews" "
Rating 2 - Terrible. 1 out of 113 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

William, Redcliff

Liked: Cleanliness, staff & service, property conditions & facilities
This place was nicely situated
Stayed 1 night in Jan 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about my stay the staff is very helpful very accommodating always willing to please if I could give them 10 Stars I certainly would
Stayed 3 nights in Oct 2023

10/10 Excellent

Ildiko

Liked: Cleanliness, staff & service, property conditions & facilities
Polite staff and clean room.
Stayed 1 night in Sep 2023

10/10 Excellent

Begzod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located a block away from the downtown. It’s very safe and homey. Staff were kind and accommodating. You can buy bottled water at the front desk, which is convenient.
Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Stayed 2 nights in Jan 2023

8/10 Good

Nilas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only ugly thing about my stay was that the front desk clerk took the tip I left for the housekeeping. Then when asked about it, he lied and said he was house keeping.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay for the price! The room was clean. The staff was very nice. The hotel had a nice lobby which was relaxing to wait in. It was just a little noisy but it quiets down from 10pm to 8am when everyone is sleeping. But other than sleeping hours its a little noisy. The wifi was ok, not the fastest but it worked good enough for sending messages and checking up on people, all that I needed. Overall for this price its a great deal and I would stay again!
Stayed 1 night in Aug 2021
Response from . on 21 Aug 2021
THANK YOU VERY MUCH FOR TRUSTING OUR SERVICE. AND WE WILL IMPROVE SOME ASPECTS THAT WE STILL MISS. IT WAS NICE TO HAVE HIM AS OUR HOST. WE HOPE TO SEE YOU AGAIN VERY SOON.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel location is conveniently located a few blocks from the Amazon River. Staff was really friendly and very helpful throughout my stay. The manager scheduled a taxi to take me to the airport. I was surprised that my driver came to pick me up ahead of schedule. It all worked out so smoothly compared to other hotels I’ve said at in Iquitos. Most importantly it was safe. I enjoyed my stay there. Highly recommend staying here if you’re in Iquitos.
Stayed 1 night in Jul 2021
Response from . on 21 Aug 2021
THANK YOU VERY MUCH FOR TRUSTING IN OUR SERVICE, WE ARE VERY PLEASED THAT YOU ENJOYED YOUR STAY AT THE HOTEL. I HOPE TO SEE YOU VERY SOON, AND I THANK YOU VERY MUCH FOR YOUR COMMENT.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay with friendly stuff. Clean rooms and during this Covid is the best choice
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly, clean, and AC works! I would recommend it to anyone.
Stayed 1 night in Mar 2020

10/10 Excellent

James, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive energy. Natural setting. Central location.
Stayed 1 night in Feb 2020
Response from LA CASONA on 4 Mar 2020
THANKS FOR YOUR STAY YOUR QUALIFICATION IS VERY IMPORTANT TO US.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
It was clean. Water pressure was weak in the showers. Always had to ask for extra toilet paper and towels. No hot water at all for the first two days of our stay
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
it was nicely located, very much peru, but for the price I would have liked hot water in the shower
Stayed 1 night in Oct 2019
Response from LA CASONA on 26 Oct 2019
THANKS FOR YOUR OPINION IF WE HAVE HOT WATER IN THE SHOWER BUT IT IS DELAYED A LITTLE TO OPERATE, WE WILL GIVE MAINTENANCE REGARDING OUR HOT WATER TERMS FOR BETTER OPTIMAL PERFORMANCE. REGARDS

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The decor. The staff was very helpful and nice. Rooms clean
Stayed 2 nights in Sep 2019
Response from LA CASONA on 17 Sept 2019
MUCHAS GRACIAS POR SU OPINIÓN

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are better places to stay in Iquitos.
Horrible! From a front door that didn't lock to a toilet that was clogged and everything in between, this hotel was truly uncomfortable!
Stayed 1 night in Jun 2019
Response from Hotel La Casona on 6 July 2019
Thank you very much for expressing your discomfort, your comment helped us to solve the problem A thousand apologies, greetings

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and pleasant staff. I would stay at this hotel again.
Stayed 1 night in May 2019
Response from la casona on 26 May 2019
thanks for you preference

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The parrots in the courtyard were a nice touch, and the held our bags while we went on an excursion!
Stayed 2 nights in Mar 2019
Response from la casona on 28 Apr 2019
Thanks for your opinion

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better room than last. Everything was good. Interesting place, with a variety of rooms. No glass in one widow, only screen, but it was okay and nothing was stolen. I was s bit. Oncerned with security. The cupboards could use a lock or the ability to place a lock on them.
Stayed 2 nights in Mar 2019
Response from CASONA on 20 Mar 2019
Thank you very much for your suggestions we are improving every day

6/10 Okay

Verified traveller

Liked: Staff & service
There were cockroaches in one room, and then tiny ants in the next room, in the washroom. Poor windows. Expedia said there was AC, but the hotel said my room wasn’t an AC room. They did upgrade me when I showed them the Expedia site and booking reference. Adequate, would have been better if there weren’t the bugs.
Stayed 2 nights in Mar 2019
Response from casona on 20 Mar 2019
Sorry for the past inconveniences You are the guests that help us every day to be better. We hope to have you here again and you will notice that each of your observations has been improved again. Thank you very much for all your suggestions

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019

8/10 Good

Eric, The Woodlands, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I rated based on where I was. Room was super small but what I needed. I stayed here 2 diffferent times. It’s clean and safe. Bed was big enough to fit a 6 ft man and it was comfy. Shower was good and with hot water. Room was safe enough. Only complaint is the noise. Everything can be heard in the hotel including other guests and the clubs from the street that jam until about 4 am. Fan in room is appreciated and much needed. VISITOR SUGGESTION. Take a video of you paying for the room or demand some sort of receipt. It all worked out, but I paid cash checking in and when trying to check out, they had no record of it.
Stayed 1 night in Jul 2018

8/10 Good

Rachel J

Liked: Staff & service
Good place
Although it is not the most comfortable place to stay, the customer service is excellent. Super friendly people at the front, and the driver that picked us up was very nice and told us all about the city on the way to the hotel.
Stayed 3 nights in Jun 2018

8/10 Good

Veronica, Tucson, AZ

Liked: Cleanliness, staff & service
We were there for three days and we were so thankful for the modern amenities. We were a bit confused about how to get food from the kitchen but restaurants are everywhere. It's location is perfect, close to shops the river and food. Just don't get the center room because you hear everyone outside.
Stayed 2 nights in Nov 2017

10/10 Excellent

lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great start!
I stayed a few nights and would highly recommend this hotel for anyone stopping in the city.
Stayed 1 night in Aug 2017

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Amazing hotel. Friendly staff. Very helpful. Very clean. Would definitely stay again.
Stayed 2 nights in Aug 2017

8/10 Good

Iris, Montreal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet place
I really enjoyed my stay; the room was comfortable and clean. The receptionist was very sweet and helpful. The staff was nice. The location was close to good places to shop and eat. I had some difficulty with the wifi and the sound would really travel especially at night which resulted in have trouble falling to sleep because of the volume of the TV that was on in the next room. But besides that, I really enjoyed my stay. I wouldn't go there if you're on a business trip but if you're in Iquitos for fun, pleasure and adventure it's a lovely hotel.
Stayed 1 night in Jun 2017

8/10 Good

Bruce and amara, san francisco california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and price and nice staff
See above! Loved it! Great price, clean, nice staff, good location.

6/10 Okay

Katy, Toronto

Liked: Staff & service
Disliked: Cleanliness, room comfort
the hotel is wright on a very busy and noisy stree
very basic room with no A/C, on a very noisy street

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Seems to be the best budget hotel in Iquitos due to central location and indoor patio area. Just wish the wifi were better.

8/10 Good

Jo, Vancouver

Liked: Cleanliness, staff & service, room comfort
Very nice, cheaper option. It ain't 4 stars, but it does the job. Cool layout and beautiful artwork everywhere, and an open courtyard with two resident green birds, and a library. Helpful staff and free airport shuttle. You can buy water, too.

10/10 Excellent

Kelly, Wilmington, DE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I felt very safe
The room was very comfortable and the staff was excellent. The price was very inexpensive. Water pressure was low.

8/10 Good

Micheil, US

Liked: Cleanliness, property conditions & facilities, room comfort
Really Cool Hotel!

6/10 Okay

Tracy

Liked: Property conditions & facilities, room comfort
Decent place with friendly English speaking staff
I booked a room with A/C and when I arrived I was told I had booked a room with a fan only. They charged me more than the rate on hotels.com. The room was ok. It was loud even with A/C and a fan on. They did hold my bags after check out while I went to get lunch. Overall not bad but beware of the price switch. Ask for a room in the back to avoid most of the noise.

8/10 Good

Sue, Boston, MA

Liked: Cleanliness, staff & service
Brief Stay in Iquitos
I stayed here only 2 nights - before and after going to a lodge on the Amazon. While the room was tiny, the bed was comfortable enough. Also, my room was back from the awful Iquitos street noise (Mototaxis beeping constantly), and that was a welcomed feature, esp the second night when I got sick to my stomach. When I approached the night desk person, he was nice enough to have someone come down and help me clean up the mess. Because of that episode I can't say that I have a positive impression of Iquitos - but not because of the hotel.

8/10 Good

Alexander, Toronto

Liked: Cleanliness, staff & service
Great value
Best value of our trip. Our room was quiet and clean and breakfast was included.

6/10 Okay

fynn, uk

Liked: Cleanliness, property conditions & facilities, room comfort
hotel in general quite nice but service wasnt great and half of services listed not available. the 24hr room service means you can come to the reception and buy a soft drink from the fridge. also tried to overcharge us on arrival and wanted to charge extra for airconditioning which says is included

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, room comfort
The staff here was great! So helpful. They took great care of us and we felt safe here.

8/10 Good

Mio, Maryland

Liked: Cleanliness, staff & service
Nice no-frills hotel for a low price
La Casona offers a nice room with ac for a good price. The staff were very friendly and the hotel has good places to sit and read next to the lobby. Also, the breakfast isn't bad. Only complaint is that the room they gave me had a strong stuffy odor because of the ac and no windows and the cleaning staff were very loud as I was next to the storage/cleaning closets. Other than that, I was left alone and had a good experience.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Relaxed Hotel
The hotel was nice, only 2 blocks away from the river. It was under a bit of construction in the day time so I'm sure the rooms will be freshened up a bit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Room had no AC and no where to request AC on Expedia when making reservations. Would be nice if Expedia would add a place to request AC.

6/10 Okay

Verified traveller

Cheap hotel in the city center
Good for the price, loacted in the center near to everything. Very loud at night, hard to sleep lots of noise comimg from the bar close to it. The frontdesk even gave us earplugs when we checked in.

10/10 Excellent

Herb, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff
The staff helped me get the local services I needed. Very friendly. They made me feel at home right away.

8/10 Good

Maria, Calgary

Liked: Cleanliness
Very nice, secure and clean hotel in Iquitos for very affordable price. Rooms are clean and air conditioned, staff is very nice and helpful. You wouldn't regret staying there.

6/10 Okay

Ian, Sydney

Liked: Staff & service
Good budget hotel
This was a good option to stay for a night in Iquitos after coming back from a week in the Amazon. Has a good location near Plaza de Armas and the malecon, staff were helpful in providing advice and booking taxis. Note that's there are supplementary costs for air conditioning (recommended - it's hot and humid) and breakfast.

8/10 Good

LDT, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cool retreat from Iquitos heat
Nicely appointed hotel for the rate, a bit noisy but not unreasonably so based on the proximity to a large night club and the center of town.