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Reviews of Mermaid, Ipswich by Marston's Inns

4 out of 5
Mermaid, Ipswich by Marston's Inns
Yarmouth Road, Ipswich, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 148 out of 299 reviews" "
Rating 8 - Good. 107 out of 299 reviews" "
Rating 6 - Okay. 27 out of 299 reviews" "
Rating 4 - Poor. 12 out of 299 reviews" "
Rating 2 - Terrible. 5 out of 299 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Alan

Travelled with partner
Disliked: Property conditions & facilities
No parking
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Stayed 1 night in Apr 2024

10/10 Excellent

Luke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot of noise from above
Stayed 1 night in Feb 2024

6/10 Okay

Mandy

Travelled with partner
Liked: Amenities
Was ok nice room comfy bed but had issues in the restaurant were an order never came as the ticket didn’t go threw to the kitchen , asked for a quiet room before arriving but didn’t get it , no breakfast as were too full …
Stayed 1 night in Feb 2024

8/10 Good

Albert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

J

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Miss c e

Stayed 1 night in Jan 2024

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not fault it, spent first night in 103 found it a bit noisy, near road, so receptionist changed it to 202 which was excellent [I slept until 9.15 the next day
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Ideally located. Friendly staff great place to stay.
Stayed 3 nights in Jan 2024

8/10 Good

Nick

Stayed 1 night in Dec 2023

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Glyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Lovely place friendly staff
Stayed 3 nights in Dec 2023

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Stayed 1 night in Dec 2023

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Racheal

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay shame about the breakfast
Stayed for a show in Ipswich, comfy and quiet east check in. Had meal at the mermaid it's a marstons not bad. We went and had breakfast nearly a tenner for the big one and wife had mushrooms and poached egg on toast, seeded bread. The big breakfast was not big and disappointing, eggs cooked we'll, bacon cold two tiny sausages horrible, beans luke warm black pudding tasteless. But worse was mushroom on toast, two of the smallest poached egg I have seen but was cooked well and runny put on the plate, one piece of normal bread put on other side not what was stated and one over cook small mushroom on other side. I gave her my tomato as I'm not keen and she couldn't eat it as it had a horrible taste. You can help yourself to the continental but very limited choice, cold tea coffee, couple of cerial porridge in a plastic tub you pour water in and toast. Oh and three pastires, shame really, for breakfast find a cafe or wetherspoons yes wetherspoons their breakfast is cheaper and hundred times better, that's saying something.
Stayed 1 night in Nov 2023

10/10 Excellent

Ahjaz Ahmed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Absolutely amazing place to stay
Stayed 1 night in Nov 2023

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice one-night stay
We had a perfectly pleasant one-night stay. Our first stay in a Marston's hotel and I would say it's on a par with Premier Inn. The service was friendly and the cooked breakfast was very good. The room was large, if a little empty. Couldn't get the wifi to give us an internet connection, which was frustrating, but not disastrous - though if we'd had kids with us, it might have been another matter!
Stayed 1 night in Oct 2023

8/10 Good

Marianne

Stayed 1 night in Oct 2023

8/10 Good

Ingrid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Brian, Adelaide

Travelled with partner
Accommodations was really good & we had a meal at the pub next door that was great.
Stayed 1 night in Oct 2023

10/10 Excellent

Stephen, Parksville

Stayed 1 night in Oct 2023

8/10 Good

Richard

Stayed 1 night in Sep 2023

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Stayed 1 night in Sep 2023

4/10 Poor

John

Stayed 2 nights in Sep 2023

6/10 Okay

Babagana

Liked: Staff & service
Should do with more cleaning and air freshener in both toilet and room. It’s a bit smelly
Stayed 1 night in Sep 2023

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating when we needed extra pillow etc. Came within 10-15 minutes of being requested. Also the staff packed us a carvery up each as due to hot weather i could not make the walk over to the restaurant due to my mobilty issues which was really nice. The one point i would make is only having one key card, if my partner went outside for a cigarette i ended up with no lights or Tv. People in room across from us had same issue. A very enjoyable stay
Stayed 1 night in Sep 2023

10/10 Excellent

Bob

Stayed 1 night in Sep 2023

10/10 Excellent

Rebecca

Stayed 2 nights in Aug 2023

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent efforts only let down by chain identity
Essentially an annex to a new build 'sports bar / burger joint' pub. Of its kind it was excellent, quiet and cleraly well run with attention to detail . . . of character it had none but that was irrelevant for a one night stay. The staff make it, friendly, smiling and attention to detail. Restaurant wise, the dead hand of 'chain corporate' to which Marstons has sunk was evident in only fizzy pop beer being on and tasteless, textureless corporate burgers. The staff did their best to make up for it but HQ buyers should be shot. We had breakfast elsewhere. All in all though a comfortable night.
Stayed 1 night in Aug 2023

10/10 Excellent

Tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very welcoming, very clean large room good shower no complaints will definitely stay again.
Stayed 1 night in Aug 2023

8/10 Good

Paul

Stayed 1 night in Aug 2023

6/10 Okay

Gary

Liked: Room comfort
Disliked: Staff & service
Good room, poor dining
Room was lovely, clean, good towels, lots of hot water etc. Dinner was cheap but average and breakfast whilst cheap was flaky- order not taken or not applied in the kitchen, bar area needs a deep clean, stuff run out all the time.
Stayed 2 nights in Aug 2023

10/10 Excellent

Chlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved staying here. The hotel section is self contained so it felt safe and quiet away from the bar/restaurant. Within walking distance from the town centre. The staff were all really lovely and helpful. The room was really nice and very clean too, comfy bed. Highly recommend, I will definitely be back!
Stayed 2 nights in Jul 2023

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very good but I was disappointed we only had a Buffet dinner available. I appreciate staff are hard to come by. The review would have been excellent otherwise.
Stayed 1 night in Jul 2023

10/10 Excellent

Tendai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing indeed
Stayed 2 nights in Jul 2023

10/10 Excellent

Rachel

Stayed 2 nights in Jul 2023

10/10 Excellent

Lauren

Stayed 1 night in May 2023

6/10 Okay

Gill

Travelled with partner
Liked: Cleanliness, staff & service
Food was brilliant, we enjoyed all our meals. We found the room very poorly furnished, difficult to unpack with no wardrobe or chests of drawers. I had a nasty fall in the car park, and the staff were most helpful with first aid and the loan of a walking stick.
Stayed 3 nights in Jun 2023

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful - the staff, the food and the accommodation.
Stayed 2 nights in Jun 2023

8/10 Good

Vasileios

Stayed 1 night in Jun 2023

6/10 Okay

Ann

Liked: Cleanliness, staff & service
It is great for a one night or even two night stay. I was booked in for 4 nights. Although it was a large bedroom i had to live out of my suitcase, there was no where comfortable to sit except the bed. I would stay again but for only one night. The staff were great and helpfull and overall the room was very clean.
Stayed 4 nights in Jun 2023

10/10 Excellent

Jayne

Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 1 night in Jun 2023

2/10 Terrible

Robert

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Perfect for catching a chest infection.
Room was damp and musty, heating didn't work to dry the room out, terrible smell, not sure the illegals wod have stayed here for £100 a night. carvery had dried out beer bot good and expensive only stayed 1 night out of the 4, terrible place.
Stayed 4 nights in Jun 2023

8/10 Good

Cheryl

Stayed 2 nights in Jun 2023

8/10 Good

Lynda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The entrance into the accommodation had a lot of (tree?) debris on the floor.
Stayed 1 night in Jun 2023