3 RNT Marg, Near Regal Centre, Indore, Madhya Pradesh
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 20 out of 66 reviews" "
10 - Excellent
20
Rating 8 - Good. 25 out of 66 reviews" "
8 - Good
25
Rating 6 - Okay. 11 out of 66 reviews" "
6 - Okay
11
Rating 4 - Poor. 6 out of 66 reviews" "
4 - Poor
6
Rating 2 - Terrible. 4 out of 66 reviews" "
2 - Terrible
4
7.4/10
Cleanliness
8.0/10
Staff & service
8.0/10
Amenities
7.4/10
Property conditions & facilities
5.0/10
Eco-friendliness
Reviews
6/10 Okay
Rajendra, Waterloo
17 May 2024
Liked: Staff & service
Great staff but hotel rooms could use some improvements
I would never recommend this hotel for stay. They had very bad conditions of the room. I booked non-smoking room at first and they gave us smoking room, which we had to argue for to get the non-smoking room. Even the room was not good at all. There was bathroom faucet keep on leaking and making the noise.
My stay there was horrible. Hotel is absolutely substandard. There was near no internet reception in the room. When told staff, they said this is the best they have. Most importantly, cleanliness was pathetic. I had dead cockroach in my bath tub at check-in and there was a live rodent in the bathroom. The hotel management was unapologetic and totally indifferent. I'd not recommend staying here.
The room maintenance needs to be better. The TV channel selection was very limited
Usha
Stayed 2 nights in Apr 2022
Response from Rahul Kokare on 4 June 2022
Dear GuestThank you for the feedback regarding your visit to Lemon Tree Hotel, Indore. I am delighted to hear that you had a memorable stay with us.We look forward to welcoming you soon with our friendly smiles and signature lemon fragrance. When you decide to visit us next, please email me at gm.in@lemontreehotels.com and I will be happy to handle the arrangements personally.Best Regards,Hotel ManagerLemon Tree Hotel, IndoreLemon Tree Hotels~8,500 rooms. 87 hotels. 54 destinations.
It was disappointing experience at Lemon tree. Room was not properly cleaned and prepared. Toiletries, napkins, towels nothing was in place. Olympic javelin event in which India won gold,couldn’t be watched because particular channel was not subscribed by the hotel!
The restaurant and it's staff were exceptionally welcoming and offered great variety , and customer care. The Manager Davraj is excellent and is a very dedicated hands on manager.You can see that this is a happy work environment. Special mention to Deepak who was a wonderful waiter.
The office staff however were the opposite. Disappointing and unhelpful on many levels. Emails via Expedia were unanswered and then when I sent an email directly to hotel it wasn't answered in a timely manner and received email about airport transfer after I had checked in.
Felt like home away from home. Miss the hot jalebis (sweet) we had for breakfast !!
Juzar
Stayed 10 nights in Sep 2018
8/10 Good
Verified traveller
10 Aug 2018
Liked: Cleanliness, staff & service, room comfort
Nice hotel
Verified traveller
Stayed 1 night in Aug 2018
2/10 Terrible
Sachin
29 Apr 2018
Liked: Staff & service, room comfort
Break-fast for two charged & was not given.
Even-though, we (2 of us) did not take break-fast, we were charged for it & when I pointed out the mistake, the front desk clerk said, he does not have the authority to change the bill, even if he agrees that we have not been offered break-fast.
Sachin
6/10 Okay
Nastazia
2 Apr 2018
Liked: Staff & service, room comfort
Nice hotel
Nice hotel but difficulty in communicating in English.
Also restricted choices regarding the menu offered and moderate grading regarding the cleaning conditions
One of the worst for couples, they don't allow unmarried couples and the staff is so rude and arrogant that it can make your lovely stay worst.
Shubham
Stayed 1 night in Mar 2018
4/10 Poor
Verified traveller
12 Feb 2018
Disliked: Cleanliness, room comfort
Lousy place to stay but centrally located.
My bed had a layer of hair and dust under the pillow. The hotel has VERY thin walls and you can hear traffic noises from outside all the up to the 3th floor rooms. Also, when there Is s party in the hotel, it gets really noisy.
Thank you Mr Kiran for your stay and feedback, we look forward to welcome you again at Lemon Tree
4/10 Poor
Verified traveller
10 July 2017
Liked: Cleanliness, room comfort
Disliked: Staff & service
Its average facility not specialised service .Everyone working like a worker..there attitude is poor.
Verified traveller
Stayed 1 night in Jul 2017
Response from Milind on 17 July 2017
Hi Sir, Please accept my sincere apologies that we could not make your experience memorable this time. I will take this forward with my team members and assure a marked improvement in our processes and services. Regards
8/10 Good
Kamlendra
14 Apr 2017
Liked: Staff & service, room comfort
Kamlendra
4/10 Poor
Verified traveller
8 Mar 2017
Liked: Room comfort
Disliked: Cleanliness
In my next visit to indoor I will look for another
The hotel is clean and bright the food in the hotel is very good but in contrast guest room were
" smelly" not clean and not well maintained
I have stayed in that hotel two years ago and had than a very good experience
In my next visit to indoor I will look for another place
I stayed from 13th to 14th dec. It is very average hotel priced very heavily. Toilet was dirty. It appears old property has been refurbushed with minimal expenditure and they charge heavily because of brand name.
They were nice enough to upgrade both rooms but that's where the good part ends. There were mosquitoes in the rooms and they have old CRT TVs. The housekeeping is the worst I've ever come across. My extra bed which I paid for in advance arrives after 4 calls and 1 hour and it wasn't even a bed! They gave me a mattress and a quilt with yellow stains! They changed the quilt but it never felt clean again. The staff is oblivious. Food however is quite nice.
abhinav
6/10 Okay
Surinder, Chandigarh
16 Feb 2015
Disliked: Staff & service
An Indore type of visit
This trip was driving tour overnight stay.The hotel was clean and everything worked except the tv.The service in the restaurant was a bit gnarly and the waiters a bit sad that you ate too much.I wonder why it concerns them so much.this is present in India the hotel is good quality
Was upgraded to suite. Room was very good . wifi worked ok although only limited to 60 m a day . seems churlish for business hotel to limit it. Breakfast was very good .
We were travelling in India from Australia and had come from a place called Mandu, rich in Afghani Architecture. This place oozed with service from the reception to the restaurants and onto the housekeeping. We stayed here for the Christmas period and were very happy with the service, comfort, cleanliness and food quality of this hotel.We would highly recommend it to international travellers coming this way.
Get ur washrooms n toilets modern. Theyr old n not happening. Get off bath tubs. Get separte shower areas. Good tilings n beter lightings n washbasins. N rooms r perfect