Icmp | London Tours and Activities

We booked a Deluxe Queen Room, we didn’t seem to get that, due to late check in, it would appear that we got allocated some form of accessible room which wasn’t what we booked, this meant that our bathroom was a wet room and really not what we wanted at all, the entire floor of the bathroom got soaked each time the shower was used, the Air con in the room didn’t seem to work properly. Possibly should have addressed this with the hotel directly but we only used it for sleeping but upon reflection it wasn’t a great experience, only silver lining was that the hotel was heavily discounted on Expedia compared to usual price, I’d of been very unhappy had we paid full price for the room.