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Reviews of Sonesta Hotel Ibague

3.5 out of 5
Sonesta Hotel Ibague
Carrera 8 # 57-57 Centro comercial Acqua, Ibagué, Tolima

Reviews

9.2

Wonderful

Rating 10 - Excellent. 254 out of 372 reviews" "
Rating 8 - Good. 85 out of 372 reviews" "
Rating 6 - Okay. 13 out of 372 reviews" "
Rating 4 - Poor. 8 out of 372 reviews" "
Rating 2 - Terrible. 12 out of 372 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

10/10 Excellent

Natalia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and nice location everything is close to shopping areas and restaurants
Stayed 5 nights in May 2024

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Best option in Ibague
Stayed 3 nights in Apr 2024
Response from Gerente General on 7 May 2024
Dear Mr. Gustavo Receive a warm greeting from the Sonesta Ibague Hotel. Thank you very much for your comments and the score awarded. We are very glad that you had a great experience with us. We wait for you in the next opportunity. Cordially. Adriana OrtizGeneral Manager.

8/10 Good

Nelson

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The rooms were a bit small. The staff was extremely friendly and had great customer service. The only issue was cleanliness ( stains on the floors, that could have easily mopped up), and a few bugs. Beside that everything was in walking distance, and there was a great supermarket downstairs.
Stayed 4 nights in Mar 2024
Response from Gerente General on 7 May 2024
Dear Mr. NelsonWarm greetings. Thank you for taking the time the time to respond to our satisfacción survey. Your opinion is highly valuable to us, as we pay attention to every detail to ensure the satisfaction of our esteemed guest and clients at Sonesta Hotel Ibague. We look forward to your swift return.Cordially. Adriana OrtizGeneral Manager.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio todo el staff súper profesional en especial Kenya y Luis Rodrigo , para el equipo de vigilancia del hotel un abrazo gracias por cuidarnos y mi mayor abrazo para la gerente Adriana
Stayed 2 nights in Apr 2024
Response from Gerente General on 7 May 2024
Cordial saludo Sr. Juan Gracias por tomarse el tiempo en responder nuestra encuesta de calidad. Valoramos sinceramente su calificación y participación. Nos alegra saber que disfrutó del servicio en su pasada estadía. Esperamos tener el gusto de seguir siendo sus anfitriones en su próxima visita a Ibagué.Saludos.Adriana Ortiz,Gerente General.

10/10 Excellent

Matthew D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties and locations in the city. Overall the staff was super amazing and very attentive. Would recommend and also stay again upon return. Very close to malls and many restaurants that are all walkable.
Stayed 7 nights in Mar 2024
Response from Gerente General on 7 May 2024
Dear guest.Receive a warm greeting from the Sonesta Ibague Hotel. Thank you very much for your comments and the score awarded. We are very glad that you had a great experience with us. We wait for you in the next opportunity. Cordially. Adriana OrtizGeneral Manager.

10/10 Excellent

Dominic

Stayed 4 nights in Feb 2024
Response from Gerente General on 5 Mar 2024
Cordial saludo Sr. DominicEn nombre de todo nuestro equipo de trabajo de Sonesta Hotel Ibagué, le agradecemos por responder nuestra encuesta de satisfacción.Esperamos nos dé la oportunidad de atenderle de nuevo. Cordialmente. Adriana OrtizGerente General.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience.
Stayed 2 nights in Feb 2024
Response from Gerente General on 4 Mar 2024
Mrs. MariaThank you for your response to the service survey.It is very important for us to know the perception of the service.We invite you to choose us again next time you visit the city.Regards,Adriana OrtizGeneral Manager.

10/10 Excellent

Stavros

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great
Stayed 2 nights in Dec 2023
Response from Gerente General on 4 Mar 2024
Dear guestThank you for your response to the service survey.It is very important for us to know the perception of the service.We invite you to choose us again next time you visit the city.Regards,Adriana OrtizGeneral Manager.

8/10 Good

Pierre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ibague is not the prettiest town, but an ok stopping point.
Stayed 1 night in Jan 2024
Response from Gerente General on 26 Jan 2024
Dear guest.Receive a warm greeting from the Sonesta Ibague Hotel. Thank you very much for your comment. We wait for you in the next opportunity. Cordially. Adriana OrtizGeneral Manager.

8/10 Good

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Gerente General on 5 Feb 2024
Cordial saludo Sr. OscarGracias por tomarse el tiempo en responder nuestra encuesta de calidad. valoramos sinceramente su participación. Esperamos tener el gusto de seguir siendo sus anfitriones en una próxima oportunidad. Saludos.Adriana Ortiz,Gerente General.

10/10 Excellent

Alexis Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Dec 2023
Response from Gerente General on 26 Jan 2024
Mr. AlexisReceive a warm greeting from the Sonesta Ibague Hotel. Thank you very much for your comment. We wait for you in the next opportunity. Cordially. Adriana OrtizGeneral Manager.

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed in many places since I’ve been traveling Colombia, and this was the worst. I had my passport pics and my Portuguese card identification and they made me pay more than what was on the expedia page. And they wouldn't let me check in if I didn't pay this extra amount. I asked for the complaints book and they told me they didn't have it, which is mandatory by law. Arrogant employee and terrible breakfast service. They didn't have coffee and they said they would get it for me. I waited for a while and the coffee never arrived. I don't recommend it to anyone.
Stayed 1 night in Dec 2023
Response from Gerente General on 11 Jan 2024
Dear Mr. David.We appreciate your time in responding to our satisfaction survey; your participation is sincerely valued. Considering your comment and the information provided during check-in, according to Decree 1067 of 2015 from the Ministry of Foreign Affairs, a foreign resident must prove their status by presenting the original passport with a valid Ingreso y Permanencia stamp. Therefore, your Portuguese identification is not valid for VAT exemption. Additionally, your purchase was made through Expedia, where the accommodation reservation conditions and tax information are outlined.We are always committed to doing our best, striving to achieve the satisfacción of our guests and customers. Thanks you in advance, we hope to continue being your hosts on a future occasion.Best regards,Adriana Ortiz,General Manager.

8/10 Good

Elisa

Response from Gerente General on 7 May 2024
Cordial saludo Sra. Elisa Le agradecemos por tomarse el tiempo en responder nuestra encuesta y la calificación otorgada. Cordialmente. Adriana Ortiz Gerente General

2/10 Terrible

Jose

Stayed 1 night in Nov 2023
Response from Gerente General on 11 Dec 2023
Cordial saludo Sr. JoséUn gusto saludarlo, en nombre de quienes conformamos el Sonesta Hotel Ibagué, le agradecemos por tomarse el tiempo en responder nuestra encuesta de calidad. Valoramos sinceramente su participación y tomamos nota de su observación, la cual fue socializada con nuestro equipo de trabajo, dado que es una oportunidad de mejora. Esperamos tener el gusto de seguir siendo sus anfitriones en una próxima oportunidad. Saludos. Adriana Ortiz, Gerente General.

4/10 Poor

jose

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gerente General on 6 Nov 2023
Cordial saludo, Sr. José Un gusto saludarlo en nombre de quienes conformamos el Sonesta Hotel Ibagué. Queremos ofrecerle una sincera disculpa por la molestia generada en su pasada estadía y valoramos sinceramente su participación.Estamos siempre atentos en hacer lo mejor, buscamos lograr la satisfacción de nuestros apreciados huéspedes y clientes. Deseamos que nos dé la oportunidad de ser sus anfitriones en su próxima visita a Ibagué. Cordialmente,Adriana OrtizGerente General

8/10 Good

Julio

Stayed 1 night in Sep 2023
Response from Gerente General on 6 Nov 2023
Cordial saludo Sr. JulioLe agradecemos por tomarse el tiempo en responder nuestra encuesta de satisfacción; valoramos sinceramente su participación. Deseamos seguir siendo sus anfitriones en una próxima oportunidad.Cordialmente,Adriana OrtizGerente General

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gerente General on 26 Sept 2023
Cordial saludo Sr. JorgeLe agradecemos por tomarse el tiempo en responder la encuesta de servicio, valoramos sinceramente la calificación otorgada. Esperamos su pronto regreso.Cordialmente.Adriana Ortiz H.Gerente General

8/10 Good

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located and easy to go to places in the surrounding area. great breakfast and views and connected to a mall
Stayed 2 nights in Aug 2023
Response from Gerente General on 26 Sept 2023
Mr. MiguelReceive a warm greeting from the Sonesta Ibague Hotel. Thank you very much for your comments and the score awarded. We are very glad that you had a great experience with us. We wait for you in the next opportunity. Cordially. Adriana OrtizGeneral Manager.

10/10 Excellent

ANDRES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Gerente General on 31 Aug 2023
Cordial saludo Sr. AndrésLe agradecemos por tomarse el tiempo en responder nuestra encuesta de satisfacción; valoramos sinceramente su participación. Saludos.Adriana Ortiz,Gerente General.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Gerente General on 31 Aug 2023
Cordial saludo estimado huésped. Le agradecemos por tomarse el tiempo en responder nuestra encuesta de satisfacción; valoramos sinceramente su participación. Saludos.Adriana Ortiz,Gerente General.

10/10 Excellent

Eduardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Gerente General on 3 Aug 2023
Cordial saludo Sr. EduardoEn nombre de quienes conformamos el Sonesta Hotel Ibagué, le agradecemos por tomarse el tiempo en responder nuestra encuesta de calidad y por su gentil calificación a nuestros servicios. Esperamos su pronto regreso. Cordialmente,Adriana Ortiz.Gerente General.

10/10 Excellent

Eduardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Gerente General on 19 Aug 2023
Estimado Sr. EduardoReciba un cordial saludo de Sonesta Hotel Ibagué, le agradecemos por su valiosa participación. Esperamos su pronto regreso. Saludos.Adriana Ortiz,Gerente General.

10/10 Excellent

JOU

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 3 nights in Jun 2023
Response from Gerente General on 9 July 2023
Dear guest.Receive a warm greeting from the Sonesta Ibague Hotel. Thank you very much for your comments and the score awarded. We are very glad that you had a great experience with us. We wait for you in the next opportunity. Cordially. Adriana OrtizGeneral Manager.

10/10 Excellent

Maria Fernanda Sabogal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, service and location
Stayed 1 night in Jun 2023
Response from Gerente General on 9 July 2023
Mrs. SabogalReceive a warm greeting from the Sonesta Ibague Hotel. Thank you very much for your comments and the score awarded. We are very glad that you had a great experience with us, and that you enjoy service and location. We wait for you in the next opportunity. Cordially. Adriana OrtizGeneral Manager.

10/10 Excellent

carlos

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. It was only for one night and felt welcome. Breakfast was great! Lots of options to choose from. And service was really pleasant
Stayed 1 night in Jun 2023
Response from Dpto. de reservas on 23 June 2023
Good morningWe greatly appreciate your kind comments, we hope you will join us again.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice and my room was great. Comfortable bed and delicious shower
Stayed 6 nights in Jun 2023
Response from Gerente General on 9 July 2023
Dear guest.Receive a warm greeting from the Sonesta Ibague Hotel. Thank you very much for your comments and the score awarded. We are very glad that you had a great experience with us. We wait for you in the next opportunity. Cordially. Adriana OrtizGeneral Manager.

2/10 Terrible

Bruno

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They made a mistake and charged us twice and they are inefficient.
Stayed 1 night in May 2023
Response from Gerente General on 9 July 2023
Mr. BrunoReceive a warm greeting from the Sonesta Ibague Hotel. Thank you very much for your comments. We condone sincerely for the inconvenience this might have caused, at the time we will take measures to make sure that you do not return to similar incidents occur. Please accept these apologies and thanks for your patience and tolerance.Cordially. Adriana OrtizGeneral Manager.

10/10 Excellent

JOU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the facilities, and the neighborhood are amazing!
Stayed 1 night in May 2023
Response from Gerente General on 7 June 2023
Dear guest,Receive a warm greeting from the Sonesta Ibagué hotel. Thank you very much for your comments and the score awarded. We wait for you in the next opportunity. Cordially.Adriana Ortiz, General Manager.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2023
Response from Gerente General on 4 Mar 2023
Cordial saludo Sr. JoséUn gusto saludarlo en nombre de quienes conformamos el Sonesta Hotel Ibagué. Le agradecemos por tomarse el tiempo en responder nuestra encuesta y por su gentil calificación a nuestros servicios. Esperamos su pronto regreso.CordialmenteAdriana OrtizGerente General

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La cortesia, atención y amabilidad de todos sus empleados, hacen de este hotel un lugar para recomendar y volver a visitar
Stayed 3 nights in Feb 2023
Response from Gerente General on 5 Mar 2023
Cordial saludo Sr JorgeLe agradecemos que nos haya compartido su experiencia en Sonesta Hotel Ibague, nos alegra saber que disfruto del servicio.Esperamos que regrese pronto.Cordialmente,Adriana OrtizGerente General.

10/10 Excellent

Haroldo, orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb and excellent staff. Friendly, proactive. Breakfast menu selection very good, best omelette so far in any Colombian hotel so far. Great views, safe area.
Stayed 1 night in Jan 2023
Response from Gerente General on 24 Feb 2023
Mr. HaroldoGreetings from Sonesta Hotel Ibague.Thank you for taking the time to answer our quality survey, your opinion and comments are very valuable to us. We invite you to choose us again next time you visit the city. Regards,Adriana OrtizGeneral Manager

8/10 Good

JUAN MIGUEL

Stayed 2 nights in Jan 2023
Response from Gerente General on 24 Feb 2023
Cordial saludo, Sr. Juan MiguelDeseamos agradecer el tiempo otorgado por permitirnos saber cómo fue su experiencia en su estadía. Esperamos su pronto regreso. Cordialmente,Adriana OrtizGerente General

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un Servicio Muy Bueno.
Response from Gerente General on 10 Feb 2023
Cordial saludo Sr. RamonNos alegra saber que hemos superado sus expectativas y disfrutó de nuestro servicio. Es para nosotros primordial garantizar la experiencia de nuestros apreciados huéspedes y clientes.Esperamos su pronto regreso.Cordial SaludoAdriana OrtizGerente General

10/10 Excellent

Carlos, Trumbull

Stayed 1 night in Dec 2022
Response from Gerente General on 7 Mar 2023
Cordial saludo Sr. CarlosLe agradecemos por tomarse el tiempo en responder nuestra encuesta de servicios. Cordialmente,Adriana OrtizGerente General

10/10 Excellent

Zoraida

Response from Gerente General on 7 Mar 2023
Cordial saludo Sra. ZoraidaLe agradecemos por tomarse el tiempo en responder nuestra encuesta de servicios, valoramos sinceramente la calificación otorgada. Cordialmente,Adriana OrtizGerente General

10/10 Excellent

David, Chicago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice to stay in Ibague Nice modern hotel, good restaurant and facilities Nice room
Stayed 1 night in Nov 2022
Response from General Manager on 28 Nov 2022
Greetings from Sonesta Hotel IbagueThank you for taking the time to answer our quality survey, your opinion and comments are very valuable to us.We invite you to choose us again next time you visit the city. Regards,Adrina OrtizGeneral Manager

10/10 Excellent

lina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Nov 2022
Response from General Manager on 27 Nov 2022
Greetings Mrs LinaThank you for taking the time to answer our quality survey, Regards,Adrina OrtizGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Nov 2022
Response from General Manager on 27 Nov 2022
Greetings from Sonesta Hotel IbagueThank you for taking the time to answer our quality survey, Regards,Adrina OrtizGeneral Manager

10/10 Excellent

EDGAR

Stayed 2 nights in Oct 2022
Response from Gerente General Sonesta Ibagué on 31 Oct 2022
Edgar que gusto haber cumplido con tus expectativas. No dejes de visitarnos. siempre será un placer recibirte en Sonesta Ibagué. Adriana Ortiz

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We liked everything about this hotel, bed super comfy, very clean, great breakfast, location. Super recommended.
Stayed 1 night in Oct 2022
Response from General Manager Sonesta Ibagué on 31 Oct 2022
Thank you for your review. We love being able to exceed expectations. we hope to welcome you again. Good Week. Adriana Ortiz

2/10 Terrible

Leonardo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The check in was not at 3 pm. Not able to check in until 6 pm.
Stayed 2 nights in Oct 2022
Response from General Manager Sonesta Ibagué on 31 Oct 2022
Leonardo, I am so sorry for the delay with the delivery of the room. We are adjusting the processes to guarantee response times. Thank you for your comments. Adriana Ortiz

10/10 Excellent

Ruth, brooklyn

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2022
Response from Gerente General on 5 Mar 2023
Cordial saludo Sra. RuthUn gusto saludarla en nombre de quienes conformamos el Sonesta Hotel Ibagué. Le agradecemos por tomarse el tiempo en responder nuestra encuesta y su gentil calificación a nuestros servicios. Esperamos su pronto regreso.Cordial saludo. Natalia Gómez.Coordinadora de Aseguramiento de Calidad.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff everyone was friendly and respectful and helpful
Stayed 6 nights in Aug 2022
Response from Sonesta Hotel Ibagué on 21 Sept 2022
Good dayDear Mr. JohnThank you very much, for your comments. We hope your soon retorn.Sincerely,General Manager

10/10 Excellent

Carolina Lefort

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo limpio, cómodo y un hotel muy bien ubicado. Justo en un centro comercial, con supermercados y restaurantes cerca
Stayed 1 night in Jul 2022
Response from Sonesta Hotel Ibagué on 2 Aug 2022
Buenas tardes Estimada Señora Lefort Muchas Gracias por sus comentarios, es para nosotros muy valioso conocer su opinión y su experiencia en el Hotel, saber que lo hicimos sentir a gusto y que superamos sus expectativas nos motiva a seguir esforzándonos. Esperamos su pronto regreso.

6/10 Okay

Juan

Stayed 2 nights in Jul 2022
Response from Sonesta Hotel Ibagué on 2 Aug 2022
Muchas gracias Señor Otoniel por dedicar parte de su tiempo en calificar nuestros servicios.

6/10 Okay

Ross

Travelled with family, Travelled with partner
Disliked: Cleanliness
Room was filthy, door locks didn’t work, Broken ironing board..front desk showed zero empathy and offered absolutely nothing to make up for a sleepless stay
Stayed 1 night in Jul 2022
Response from Sonesta Hotel Ibagué on 2 Aug 2022
Buenas tardes Estimada Señora Lefort Muchas Gracias por sus comentarios, es para nosotros muy valioso conocer su opinión y su experiencia en el Hotel, saber que lo hicimos sentir a gusto y que superamos sus expectativas nos motiva a seguir esforzándonos. Esperamos su pronto regreso.

10/10 Excellent

Guillermo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
excellent service from every one and staff very friendly I was very please
Stayed 4 nights in May 2022
Response from Sonesta Hotel Ibagué on 2 Aug 2022
Buenas tardes Estimado Señor Juan Muchas gracias por dedicar parte de su tiempo en calificar nuestros servicios.

10/10 Excellent

Alexis Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibague
Best hotel in Ibague
Stayed 2 nights in Jul 2022
Response from Sonesta Hotel Ibagué on 2 Aug 2022
Muchas Gracias por sus comentarios y calificación, es para nosotros muy valioso conocer su opinión y su experiencia en el Hotel, saber que lo hicimos sentir a gusto y que superamos sus expectativas nos motiva a seguir esforzándonos. Esperamos su pronto regreso.

8/10 Good

sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and spacious. The bed was excellent. Lots of options and variety of food for breakfast. Great location
Stayed 4 nights in Jul 2022
Response from Sonesta Hotel Ibagué on 6 July 2022
Good day Dear Ms. Sandra Thank you very much for your comments and congratulations, is for us very valuable to know your opinion and your experience at the Hotel, knowing we did feel at ease and that exceed your expectations motivates us to continue our efforts. We hope your soon return. Sincerely, General Manager