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"Need more cleaning and maintenance. The lobby and reception is not welcoming. During the check, we need to find the staff. We did dine once for dinner and there are a lot flies."

"Accommodating and respectful Staff. The beach not safe to swim that time due to big waves and stormy weather. "

"Staff were very nice and helpful. "

"better to train all staff so they could give a better customer service "

"The villa was nothing like what was shown on the Internet. It was filthy. They actually tried to give us an Airbnb on a back alleyway with dog feces in front of it. They told us the villa was being used by somebody else, even though we had rented it. We refused and asked them rectify the problem. Once we got in the villa. The sewer drain was clogged, there were bugs, there was blood on a sheet, the place was just dirty and clearly not disinfected. The one bright spot was the AC worked. There...

"We decided to shorten our stay due to the overall experience. Our booking was made in advance, and we had also informed the property beforehand that we would be arriving late. However, upon arrival, the hotel appeared unprepared to receive guests. The property presentation and room readiness did not meet the expected standards. We were informed that our originally booked room had an issue and were offered an alternative room described as an “upgrade.” Unfortunately, the replacement room was...