No one at reception - didn't know where our room was. No staff at all between about 5pm and 11am so felt unsafe. Advertised as having Bar and Restaurant - didn't have either. Requested two beds - only had double & surly woman on reception made up the sofa bed with only a sheet covering base, so it was very uncomfortable. Basin/bench was rusty & dirty. Door knob to balcony was broken, so balcony was unusable.