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Reviews of La Quinta Inn & Suites by Wyndham Houston West Park 10

2.5 out of 5
La Quinta Inn & Suites by Wyndham Houston West Park 10
15225 Katy Fwy, Houston, TX

Reviews

6.6
Rating 10 - Excellent. 311 out of 1000 reviews" "
Rating 8 - Good. 190 out of 1000 reviews" "
Rating 6 - Okay. 128 out of 1000 reviews" "
Rating 4 - Poor. 140 out of 1000 reviews" "
Rating 2 - Terrible. 231 out of 1000 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Roy, Houston

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is a dump.when you first walk in your are blown by a really bad smell. Our 1st room smelled like something died. Our next room smelled like mildew, the carpets were gross. We ended up not staying and moved to a different hotel. Hotel is old and the rooms are in need of a renovation. The lady at the front desk was really nice and apologetic. Property and rooms are a zero, staff is a ten.
Stayed 2 nights in Mar 2024

8/10 Good

Elvis

Liked: Cleanliness, property conditions & facilities
Clean room and good breakfast. Check in has been very slow each time I have stayed here.
Stayed 1 night in Mar 2024

2/10 Terrible

Glenda

Liked: Cleanliness
Disliked: Property conditions & facilities
I booked one night for relaxation. I did not stay due to noisy occupants. There was a lot of yelling and arguing. I didn’t feel safe bringing it to the front desk’s attention either. The room was clean.
Stayed 1 night in Feb 2024

6/10 Okay

Henry

Liked: Staff & service
Disliked: Cleanliness
A roach came out of the fridge area.
Stayed 3 nights in Jan 2024

6/10 Okay

Twynesha

Liked: Staff & service
Disliked: Property conditions & facilities
Old property need updating
Stayed 1 night in Jan 2024

4/10 Poor

Olga, Phoenix

Travelled with family, Business traveller, Travelled with pets
Disliked: Amenities, property conditions & facilities
This place has seen better times and is in need of serious updating including a good clean up of the entry. Breakfast was decent but spoiled by unprofessionally loud and wisecracking conversation of hotel staff mostly by cook/food handler; Annoying. I had a pet cat and the room I was assigned to.has 2 heat activated deodorizer attached to the heater/ac vent, that was on on high power as you come in. The smell was so strong it caused headache and nause. Carpet on hallway smelly dirt. constant water like running noise an on and on and on...dissapointing. Would not recommend.
Stayed 1 night in Feb 2024

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Cassandra

Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness
I had high expectations of this place since I’ve heard alot of good reviews from la Quinta. The beds were suppose to be queens and they were full. The shower curtain in the restroom is a curtain that wouldn’t stay in place , so you were exposed and water gets all over the restroom. The restroom has no vent so it gets really stuffy in the room after a shower. I had also asked for extra towels to shower and they didn’t have any large towels available both days , the staff is on their personal phone talking while they help you , which is rude. They need to put a sign outside so people don’t drive past it. Beside that it was an ok stay.

6/10 Okay

robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Dec 2023

8/10 Good

Damien

Stayed 1 night in Nov 2023

4/10 Poor

Paula

The bed
Stayed 3 nights in Nov 2023

2/10 Terrible

Hannah

Disliked: Staff & service, property conditions & facilities
The smell was bad, dirty, old.
Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Stayed 7 nights in Nov 2023

6/10 Okay

Israel

Travelled with family
Liked: Cleanliness, staff & service
Easy check in and convenient room on 1st floor. There was a smoke smell in nonsmoking area. Looks old but it is clean
Stayed 1 night in Nov 2023

6/10 Okay

Whitney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Check in was quick and easy, staff was nice enough, property is old and a little rundown.. could use an update. Stayed 4 nights.. first three we could hear what sounded like metal on metal making a small noice every once in a while but couldn’t hear it with the sound machine at night, but on the 4th night it was once an hour and very loud and would wake me up every single time even with the sound machine. Also, came back to the property and there were two police vehicles with no police inside.. so when I got inside and asked the staff why they were dispatched to the property, they couldn’t tell me and didn’t seem to be worried. I was staying there with my young daughter so it was a little concerning. Overall it wasn’t the worst stay, but I probably wouldn’t stay again.
Stayed 4 nights in Nov 2023

6/10 Okay

Jarshawn

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2023

2/10 Terrible

Edward

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dangerous place
The place is not secure. My catalytic converter was stolen off my truck from the front parking Lot. I saw people go in and out from a side rear door without a pass card. Never stay there. Horrible experience
Stayed 1 night in Nov 2023

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

Brianna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was nothing like the pictures. When I checked in they didn’t have the room I reserved, so they gave me something else. When I first walked in and went to the elevator was questionable. When I got to my floor the hallway had a weird smell to it. The room was okay, but the curtains had holes in it. The electrical was not working properly. If you turned off the light it turned the TV off but you couldn’t have the light off and the TV on so I had to try to cover the light the best I could. Overall this is more than likely my first and last time staying here.
Stayed 1 night in Nov 2023

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful…got the best sleep ever. Rooms smelled wonderful..
Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff
Stayed 3 nights in Oct 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff and comfortable room
Stayed 2 nights in Sep 2023

2/10 Terrible

cedric

Stayed 1 night in Oct 2023

4/10 Poor

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
I was on the 4th floor and it was very noisy this morning. Someone had a couple of dogs in their room and I could hear them barking. I wanted to sleep in but someone was in the hallway yelling at the top of his lungs so needless to say, I didn't get to sleep in. I must say the lady at the front desk was very cordially and accommodating.
Stayed 1 night in Oct 2023

4/10 Poor

Rochelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
The hotel is definitely older. They have a major issue with roaches….bathroom and by the room door. The room smelled cleaned. Outside in the parking lot, there was a lady living out of her vehicle. I will not be back to this hotel.
Stayed 1 night in Oct 2023

6/10 Okay

Brianna

Stayed 2 nights in Oct 2023

6/10 Okay

christa

Stayed 4 nights in Sep 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at own risk
Worst stay ever. Roaches, low pressure in shower, a/c barely works, halls and room rundown and smells like smoke, no tray in microwave, mediocre breakfast, rude employees Wyndham should be ashamed to count this as one of their hotels but it seems since covid hospitality industry doesn't care about their guests anymore
Stayed 3 nights in Sep 2023

6/10 Okay

Grace

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Somewhat dissatisfied
I have stayed at many La Quinta hotels before. This one was clean and breakfast was good. I was informed when I checked in that there were no vending machines. I was disappointed that there were no water bottles provided in the rooms and no where to buy water. When I asked at the front desk, the rep said “I told you no vending machines!” The side entrance door was broken so it was left unlocked all night. There were 2 of us in the room but were only given clean towels for one of us. I checked out last Saturday and I still haven’t got my $50 deposit back. Not my best La Quinta experience.
Stayed 2 nights in Sep 2023

4/10 Poor

Brandi

Disliked: Cleanliness, property conditions & facilities
The lobby and breakfast area is nice, the pool looked good didn’t use it though, the room had a leak in the bathroom roof it kept dripping and causing the ground to get wet. There was mold on the ceilings in the room.
Stayed 1 night in Sep 2023

2/10 Terrible

Royal

Property dirty and outdated
Stayed 1 night in Sep 2023

8/10 Good

Khamari

Liked: Staff & service, property conditions & facilities
It was good
Stayed 1 night in Sep 2023

2/10 Terrible

Haley

Stayed 2 nights in Sep 2023

10/10 Excellent

Shadrack

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service
Stayed 2 nights in Sep 2023

10/10 Excellent

Fernando

Stayed 4 nights in Sep 2023

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities, room comfort
I walked into the lobby and went to use the bathroom The men’s bathroom was out of service due to a leaking pipe from the ceiling… I told myself “this better not be a bad omen to the rest of the hotel “ Unfortunately it was I got the keys to the room and was not able to open the door to the room due to it being stuck, I noticed nearly all of the doors to the 3rd flood rooms had pry marks on the door jams. I went to ask about another room and it smelled like smoke and we were told it’s a non smoking room… There were shady people all throughout the building and my girlfriend and I did not feel safe staying the night there, neither did we feel comfortable leaving any valuables in the vehicle because there were so many suspicious people in the parking lot. I was able to cancel my reservation and received a refund.
Stayed 1 night in Sep 2023

8/10 Good

Melodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Melissa

Liked: Staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Aug 2023

10/10 Excellent

LILLIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Eleazar

Stayed 4 nights in Aug 2023

10/10 Excellent

Alisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff. Amazing stay . Safe and comfortable.
Stayed 3 nights in Aug 2023

2/10 Terrible

Cynthia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is the worst property that I have ever stayed at! The hotel staff were rude, the place was dirty, smelled like cat pee, dogs barking all through the day & night. The room was dirty and when we asked switch rooms the hotel clerk gave someone else our room card & they tried entering at 3:00am in the morning. Very unsafe!! I wouldn’t stay here at all!!!
Stayed 2 nights in Aug 2023

4/10 Poor

Roberto

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Phillip

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Dana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY HERE
This place is a dump! The carpet was damp everywhere, the entire place smelled like weed. The maintenance guy had his dog with him running all over the place. My sis had to move rooms 2x. Her first room the shower wouldn't drain and the tv didn't work. But the room they moved her to was so bad with a smoke smell and the AC didn't work so they opted to go back to the first room. Shady characters all over and I think the 4th floor was just one big continual party.
Stayed 1 night in Aug 2023

10/10 Excellent

BRENDA, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Exelemt
Stayed 5 nights in Jul 2023

2/10 Terrible

Brandon

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roach infested
Stayed 5 nights in Jul 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities