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Reviews of Candlewood Suites La Porte, an IHG Hotel

2.5 out of 5
Candlewood Suites La Porte, an IHG Hotel
1250 S 13th St, La Porte, TX

Reviews

7.8

Good

Rating 10 - Excellent. 92 out of 223 reviews" "
Rating 8 - Good. 57 out of 223 reviews" "
Rating 6 - Okay. 35 out of 223 reviews" "
Rating 4 - Poor. 18 out of 223 reviews" "
Rating 2 - Terrible. 21 out of 223 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 7 Feb 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

Beverly, Magnolia

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room smelled very musty, like maybe it’s a water leak issue. Sink didn’t have a rubber insert and you could see strait down into the sink drain. Linens were clean and fresh. Bathroom was clean and stocked with shampoo etc. Overall it was ok. 2.5 out of 5 stars.
Stayed 1 night in Jan 2024
Response from GM on 1 Feb 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Kelsey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 24 Jan 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

Andre

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 23 Dec 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from GM on 29 Oct 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

4/10 Poor

Jason

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Bedding was dirty, cracked walls, thin walls and ceiling can hear everyone else. My room had a new TV that didn't have the proper remote to link to the Dish box so i couldn't change channels. The wide-screen mode was incorrect and couldn't be fixed. The phone didnt work so i had to walk to the front desk and they couldn't fix the tv either. Maintenance tried the next day and they couldn't figure it out either.
Stayed 2 nights in Oct 2023
Response from GM on 18 Oct 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

2/10 Terrible

Tim

Disliked: Cleanliness, property conditions & facilities, room comfort
ROACHES!!
1st thing I see as soon as I walk into the 1st room was a live baby roach on the kitchen table. Asked front desk for a different room on complete opposite side of hotel. Walked i to 2nd room on 2nd flr and immedietly started looking and found live adult roach in cabinet above microwave! I went back to front desk and informed him I could not stay here due to the roaches and was told I wiuld have to call Hotels.com to settle this. He stated he could tell them I wasn't charged, but I would still have to call Hotels.com. I should've taken pics of roaches but was diagusted as soon as I saw them and walked out.
Stayed 1 night in Sep 2023
Response from GM on 30 Sept 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every was nice except the TV cable box was bad and they didn’t have a replacement
Stayed 4 nights in Sep 2023
Response from GM on 23 Sept 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

2/10 Terrible

D R

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Poor Review
It was not a good experience. The first room I was put in did not have cool air and the toilet wouldn't flush. The second room I was transferred to had a broken blow dryer and the shower didn't work. I cut my finger badly lifting up the valve for the shower.
Stayed 2 nights in Sep 2023
Response from GM on 5 Sept 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

6/10 Okay

Debbie

Stayed 2 nights in Aug 2023
Response from GM on 23 Aug 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

4/10 Poor

Christopher

Business traveller
Disliked: Staff & service
Unhappy customer
My ax unit in my room leaked water on my floor, I notified the front desk Monday morning and they said maintenance will take a look into it, when I came back to the hotel around 4pm, I asked the lady at the front desk about it and she said she didn’t know what I was talking about and said she would have maintenance come out but no one showed up.
Stayed 2 nights in Jul 2023
Response from GM on 19 July 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,General Manager

4/10 Poor

Yolanda, FREDONIA

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room o the first floor. Doors slamming most of night, found a roach in the bathroom.
Response from GM on 18 July 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,General Manager

4/10 Poor

Yolanda, FREDONIA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were on the ground floor, there were doors banging closed most of the night. There was a roach in the bathroom.
Stayed 1 night in Jul 2023
Response from GM on 17 July 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,General Manager

10/10 Excellent

Molly

Good place to stay nice and clean.
Stayed 1 night in Jul 2023
Response from GM on 16 July 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from GM on 25 June 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

Willene

Liked: Staff & service, property conditions & facilities, room comfort
Some room clean they had group of running up down hall way upstairs at night and in morning and pay for king size suite not queen I think that was not right .
Stayed 1 night in Jun 2023
Response from GM on 13 June 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

2/10 Terrible

Nathan

Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
I only needed the room for 6 hours tops, as there were no other options i booked a stay with candlewood. I arrived a little before 12am as i enter the room the smell was beyond overwhelming. It smelled like mold/moisture. Since it's last minute and i didn't have options i stood. Attempted to heat up some food, and microwave didn't work. Worst decision was to take my shoes off as my socks stuck to the carpet i thought i could walk on walls after that. Then with the 4 hours i had to sleep something about the sheets have me a skin reaction, itching all night. Do not recommend this place at all.
Stayed 1 night in May 2023
Response from GM on 26 May 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,General Manager

2/10 Terrible

Heydi

Liked: Cleanliness
The room I reserved was not available
Stayed 1 night in May 2023
Response from GM on 18 May 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,General Manager

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean. Personnel were friendly. Beds were comfortable. Kitchenette was well supplied. Location was good. We felt comfortable and secure here and would stay again if we were in the area.
Stayed 3 nights in May 2023
Response from GM on 5 May 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Ralph

Stayed 1 night in Apr 2023
Response from GM on 2 May 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean big rooms
Stayed 2 nights in Apr 2023
Response from GM on 1 May 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the room, it was very quiet and the staff.
Stayed 3 nights in Mar 2023
Response from GM on 18 Mar 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

2/10 Terrible

Gabriela

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The room was not clean they were dirty cups by tv there was old key cards they didn't want to provide us new towels that we had to go downstairs and take them down.
Response from GM on 7 Mar 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,General Manager

2/10 Terrible

Maria

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is smell a lot humid and in the beds bug beds really bad and we asked to change room and send us to a room that was in repair really bad
Stayed 2 nights in Oct 2022
Response from GM on 24 Oct 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,General Manager

4/10 Poor

Christian

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Every room I got moved too smelled like smoke & the room I ended up staying in had roaches in it & a few days later smoke smell came right back !
Stayed 11 nights in Aug 2022
Response from GM on 14 Sept 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,General Manager

10/10 Excellent

Randall

Stayed 1 night in Sep 2022
Response from GM on 10 Sept 2022
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

4/10 Poor

Vanessa

Travelled with family and small children
Liked: Staff & service
The room was a good size with a full sized frig, microwave, and desk. The first room we got had a musky smell to it, maybe a little bit of smoke, although the property is non-smoking. The gentleman at the front was nice and moved us to another room which was better but still had an odd smell I couldn't put my finger on. The TV was much smaller than the other room and we couldn't raise the volume on the remote, everything else worked on it but the volume. The bathroom door had scratches/scuffs/smears which I didn't want to examine too much. The corners of the floor in the bathroom by the tub looked a little moldy. In the middle of the night when I got up to use the bathroom, I found a roach hanging out by the tub. That pretty much sealed it that I would never book this hotel again. On the surface, the hotel seemed fine but after further examination, the hotel needs lots of updates, cleaning, and attention to details.
Stayed 1 night in Aug 2022
Response from GM on 1 Sept 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,General Manager

6/10 Okay

Betty

Liked: Amenities
The in house store and the complimentary coffee
Stayed 3 nights in Aug 2022
Response from GM on 28 Aug 2022
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Did not like that there was NO POOL
Stayed 2 nights in Aug 2022
Response from GM on 15 Aug 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

8/10 Good

Dion

Stayed 1 night in Aug 2022
Response from GM on 7 Mar 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

6/10 Okay

Nathan

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Hospitality was great, room space was nice. Cleanliness was a concern for me. Hallway and room had a moist moldy smell, and shower had mildew build up in corners. For some not a big issue but i would likely be looking to book elsewhere next time.
Stayed 2 nights in Jul 2022
Response from GM on 22 July 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sat
Looks like the curtains need washing, other than that it was great
Stayed 2 nights in Jul 2022
Response from GM on 19 July 2022
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, General Manager

6/10 Okay

Erica

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service, amenities
This property stinks and was stuffy on the 4th floor. I could barely breath. Mold was on the curtain and it was not pleasant. The carpet needs to be shampood and the shower needs mats.
Stayed 1 night in Jul 2022
Response from GM on 19 July 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

2/10 Terrible

JuMarcus

Stayed 2 nights in Jul 2022
Response from GM on 14 July 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great hotel, good service and good price
Stayed 1 night in Jul 2022
Response from GM on 14 July 2022
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, General Manager

10/10 Excellent

Neallie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
suite was equipped with anything i may have needed!
Stayed 1 night in Jul 2022
Response from GM on 14 July 2022
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, General Manager

4/10 Poor

Willene

Liked: Cleanliness, property conditions & facilities, room comfort
They charge me twice on my card and
Stayed 1 night in Jun 2022
Response from GM on 27 June 2022
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

2/10 Terrible

Marion

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2022
Response from GM on 7 Mar 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. Sincerely,General Manager

4/10 Poor

Diane

Business traveller
Disliked: Cleanliness, property conditions & facilities
Cannot recommend
Room smelled of mold, tv was small and remote did not work, ac did not work. Visible mold around shower. The front desk man was very nice, bit very disappointed in condition of hotel.
Stayed 1 night in Dec 2021
Response from GM on 13 Dec 2021
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

10/10 Excellent

lucas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place to stay if you need to crash the night. Make sure the AC is on otherwise there's a damp smell
Stayed 3 nights in Oct 2021
Response from GM on 3 Nov 2021
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, General Manager

10/10 Excellent

Charlatta

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice.
Very nice. Staff very professional.
Stayed 2 nights in Oct 2021
Response from GM on 18 Oct 2021
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, General Manager

10/10 Excellent

wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, nice staff, good customer service, David very helpful. Some furniture somewhat dated, but in good shape,
Stayed 2 nights in Oct 2021
Response from GM on 15 Oct 2021
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, General Manager

2/10 Terrible

Sinead, Houston

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was recommended to me by a client and I also read the reviews before I booked. The front entrance was a prelude of what was to follow (terrible). The interior smelled funky. When I went to my room, the smell was even more pungent - like it had been a smoking room, but was never properly properly de-smoked. The rooms were dirty - when I complained about my room, the night check-in clerk did take me to see four other rooms and all were in a similar state. After deciding to move to an alternate room so as not to offend the clerk, I realized that there was no way I could stay there. I checked out 30 minutes after checking in.
Stayed 3 nights in Oct 2021
Response from GM on 12 Oct 2021
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 2 nights in Oct 2021
Response from GM on 12 Oct 2021
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, General Manager

10/10 Excellent

laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+++ customer service and very comfortable
I cannot sing praises high enough for this hotel. In the midst of an evacuation the thing you need the most is ease and comfort. The staff at Candlewood made sure both happened for us. The bedding and pillows are exceptional, which was a real relief after a long drive. The staff made every request I had possible- far beyond anything I could have asked for. They never seemed stressed, just ready to help. The rooms are nice enough and everything worked. Thats all I could have hoped for.
Stayed 2 nights in Aug 2021
Response from GM on 1 Sept 2021
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, General Manager

8/10 Good

Patricia

Travelled with family
Liked: Staff & service
Property was nice but our room was damp and had a musty smell.
Stayed 2 nights in Aug 2021
Response from GM on 31 Aug 2021
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and quality of the facility was everything I've come to expect from the brand.
Stayed 1 night in Aug 2021
Response from GM on 22 Aug 2021
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, General Manager

10/10 Excellent

glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stayed two nights for quick family trip. only complaint be the rooms a/c it was blowing out cool not very cold
Stayed 1 night in Jul 2021
Response from GM on 19 July 2021
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Friendly staff, but mold in first room.hotel smelled . wont stay there again
Stayed 1 night in Jul 2021
Response from GM on 15 July 2021
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.  I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay!
The staff was very friendly and helpful. Hotel was spot on CLEAN!!! I will definitely be staying here again.
Stayed 2 nights in Jul 2021
Response from GM on 14 July 2021
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Sincerely, General Manager