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Reviews of Baymont by Wyndham Houston/Westchase

2.5 out of 5
Baymont by Wyndham Houston/Westchase
2950 W Sam Houston Pkwy S, Houston, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 497 out of 1217 reviews" "
Rating 8 - Good. 406 out of 1217 reviews" "
Rating 6 - Okay. 132 out of 1217 reviews" "
Rating 4 - Poor. 88 out of 1217 reviews" "
Rating 2 - Terrible. 94 out of 1217 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Thien Mai

Travelled with group
Liked: Cleanliness, amenities
Nice and helpful staffs. The AC and comfy bed treated me well but the stuff are kind of old. Restroom is super clean!
Stayed 3 nights in May 2024
Response from Baymont Management on 14 May 2024
Thanks for staying with us at The Baymont Westchase and we are glad you enjoyed your stay.

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities
It’s in the middle of Houston so u not too far from anything
Stayed 1 night in May 2024
Response from Baymont Management Team on 8 May 2024
Thank you for your feedback, we look forward to you staying with us again

10/10 Excellent

Darmawan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Baymont Management Team on 7 May 2024
Thank you for your feedback, the staff and I look forward to you staying with us again.

2/10 Terrible

NHU

Shower does not have cold waters , almost get burn, unable to take a shower Bathroom floor slippery. No hair dryer. No hand soap. An Evening check in staff and breakfast server lady were very nice and friendly
Stayed 1 night in Apr 2024
Response from Baymont Management Team on 7 May 2024
Thank you for your feedback the staff and I will make the necessary changes needed.

6/10 Okay

Kevin

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Room was not cleaned beforehand and not cleaned while we were there. The floors weren't vacuumed and things from previous tenants were under the beds and around the room including a cigar that my one year almost ate. Each hotel receptionists were very friendly but i would probably not stay here again.
Stayed 3 nights in Apr 2024
Response from Baymont Management Team on 23 Apr 2024
I want to apologize for any inconveniences you may have experienced during your stay. The staff and I are looking into this matter and fixing the issues immediately.

10/10 Excellent

Simon

Liked: Cleanliness, property conditions & facilities
Breakfast was great
Stayed 2 nights in Apr 2024
Response from Baymont Management Team on 24 Apr 2024
Thank you for your feedback, the staff and I are excited you had a good stay and enjoyed the breakfast. We look forward to you staying with us again.

10/10 Excellent

keyona

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Baymont Management Team on 23 Apr 2024
Thank you for your feedback, the staff and I are excited you had a great stay and we look forward to you staying with us again.

2/10 Terrible

Jeffrey

Liked: Cleanliness
Disliked: Property conditions & facilities
Never stayed
Stayed 3 nights in Apr 2024
Response from Baymont Management Team on 17 Apr 2024
Thank you for your feedback, the staff and I will work on the necessary changes needed.

10/10 Excellent

Silvia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Baymont Management Team on 17 Apr 2024
Thank you for your feedback, the staff and I will work on the necessary changes needed to improve on your service.

2/10 Terrible

Tiawanda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I did not like their rooms. They were dirty. They did not have any body wash in the bathroom. Our toilet bowl moved around when we tried to sit down. That dirty carpet that they have in the rooms needs to go. Go with hard woodfloors. The walls was not clean. Looks like someone put makeup all over the bathroom light fixtures. The curtains was really nasty and had holes in them. The room smells so bad. There was only one big drying towel. Our room was dirty when we walked in. My mom was too shame to ask for another one. The guest above us was rude. Walking hard all night above us. I even tried to call the front desk. No answer. Really. The only thing was good at this place was the customer service and how clean the inside and the outside was. That will be the only thing i give 5⭐️ for. When i go and stay at any hotel. We always bring our own towels, soap and azz paper. Sad. But we do. Next time we will just go to a hotel that has room service, restaurants, and bars inside. I also have pictures if you need to see for yourself. I won't be back. I won't ever tell anyone about this place. We did feel safe over there. There are a lot of homeless people around that area. Dallas doesn't allow that at all. They have a place for people like them. The best part is that they do have a lot of lights in the parking lot and on property. But I just feel better if they did a better job with their everyday rooms. If I am staying for a day, a week or a month. They need to do better.
Stayed 3 nights in Mar 2024
Response from sharlene on 6 Apr 2024
We do apologize for any inconveniences you experienced. I will look into this matter.

8/10 Good

Maria

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The checkin process was easy. The property was well lit and clean. Breakfast was good.
Stayed 2 nights in Mar 2024
Response from sharlene on 19 Mar 2024
Maria,Thank you for your feedback, the staff and I look forward to you staying with us again.

10/10 Excellent

Wayne

Business traveller
The room so clean and fresh
Stayed 5 nights in Mar 2024
Response from sharlene on 19 Mar 2024
Wayne,Thank you for your feedback, the staff and I look forward to you staying with us again.

10/10 Excellent

Jackie, Devine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place was quiet, clean, and nice rooms!
Stayed 2 nights in Mar 2024
Response from sharlene on 11 Mar 2024
Thank you for your feedback, the staff and I look forward to you staying with us again.

10/10 Excellent

THELMA

Stayed 1 night in Feb 2024
Response from Baymont Management Team on 16 Feb 2024
Thanks for staying with us. We hope you come back and stay with us again.

4/10 Poor

Desirae

Travelled with family
Disliked: Cleanliness
The front desk reps were nice however, the hotel had absolutely NO hot water in the building they said it was an issue in the area but, I checked into another hotel about 7 blocks away and they had hot water. I am not sure if that was the truth or the mile radius the issues was. I spent about 3 1/2 total on the phone with hotel.com they insisted on giving me key cash as a form of refund which was totally not acceptable. The hotel not having water was beyond my control I lost out on so much money. This was an unpleasant experience.
Stayed 3 nights in Feb 2024
Response from sharlene on 11 Mar 2024
Thank you for your feedback, the staff and I did work on the hot water issue and we do apologize for any inconveniences you may have experienced during your stay.

10/10 Excellent

Jonathan

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from sharlene on 29 Jan 2024
Thanks Jonathan for your feedback, the staff and I look forward to you staying with us again.

10/10 Excellent

Danny

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from sharlene on 29 Jan 2024
Thanks Danny for your feedback, the staff and I look forward to you staying with us again.

2/10 Terrible

LaToya

Disliked: Cleanliness, room comfort
Not so good would not recommend
My stay was not good you could tell thus room had not been rented in awhile it was dusty and the refrigerator was dirty literally could wipe dirt out of it. The closet door was hanging on barely off track and the bathroom was rusty with pai t peeljng off the tub area
Stayed 2 nights in Jan 2024
Response from sharlene on 16 Jan 2024
LaToya,Thank you for your feedback, the staff and I are making the necessary changes needed to improve on this issue. We do value your feedback and we hope you would give us another chance to show you our improvements.

10/10 Excellent

Ethesham

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from sharlene on 11 Jan 2024
Thank you for your feedback, the staff and I look forward to you staying with us again.

8/10 Good

Cecilia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Response from sharlene on 11 Mar 2024
Thank you for your feedback, the staff and I look forward to you staying with us again.

10/10 Excellent

Harold

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from sharlene on 11 Jan 2024
Thank you for your feedback, the staff and I look forward to you staying with us again.

6/10 Okay

Dirk Pieter

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from sharlene on 11 Jan 2024
Thank you for your feedback, the staff and I look forward to you allowing us to do a better job at guest service. We look forward to you staying with us again.

2/10 Terrible

Rodolfo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel the door not have a safety lock and the bathroom door is not locked and we are not recommend this hotel
Stayed 1 night in Nov 2023
Response from sharlene on 11 Jan 2024
The staff and I are sadden to hear you did not have a good stay. Our maintenance department did look into the issue.

6/10 Okay

Hector

Travelled with family
People that no was huesped in hotel, come front the streets to eating the breakfasts that’s supposed to be for the huésped. Rooms with to many people inslde and doing strange sounds up to late mide night.
Stayed 4 nights in Nov 2023
Response from sharlene on 11 Jan 2024
Thank you for your feedback, the staff and I are doing all we can to assure the safety of our guest and will take your comments into consideration and make the necessary changes needed.

6/10 Okay

Koleeda

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from sharlene on 11 Jan 2024
Thank you for your feedback, the staff and I are working on our service recovery and will make the necessary changes needed.

8/10 Good

Preethi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Marlon

Business traveller
Liked: Cleanliness, room comfort
Better than the last time!!
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Baymont Management on 27 Oct 2023
Thank you for choosing the Baymont Westchase. We are glad you enjoyed your stay.

10/10 Excellent

Danyiel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing and went above and beyond
Stayed 1 night in Oct 2023
Response from Baymont Management on 27 Oct 2023
Thank you for choosing the Baymont Westchase. We are glad you enjoyed your stay.

2/10 Terrible

Ana

Disliked: Cleanliness, property conditions & facilities
They are such of liets I book my reservation and paid for it even paid for some type of insurance so that it would warranty my room and when I got there they had rent it my room and gave me a different one I spend the most worst night next day I left and this is the date they haven’t refund my money back from my other night that I didn’ sleep in iasm for a refund and still haven’t hear from them I don’t recommend this place at all !!!!!!
Stayed 2 nights in Oct 2023
Response from sharlene on 3 Nov 2023
Ana,Thank you for your feedback, I will look into this matter and reach out to you as soon as possible.

10/10 Excellent

Danyiel

Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing and caring and the managers are amzibg as well
Stayed 2 nights in Oct 2023
Response from sharlene on 3 Nov 2023
Danyiel,Thank you for your feedback ,the staff and I are grateful and we look forward to you staying with us again.

6/10 Okay

Carlos

Business traveller
Water pressure is normal now.
Stayed 1 night in Sep 2023
Response from sharlene on 3 Nov 2023
Carlos,Thank you for your feedback, I will look into this matter and we look forward to you staying with us again.

10/10 Excellent

Christian

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from sharlene on 5 Oct 2023
Thank you for your feedback, the staff and I look forward to you staying with us again.

8/10 Good

Elizabeth

Stayed 2 nights in Sep 2023
Response from Baymont Management on 27 Oct 2023
Thank you for choosing the Baymont Westchase. We are glad you enjoyed your stay.

8/10 Good

Russell

Travelled with family
Disliked: Amenities
This is a great low budget hotel option near Westheimer Road and NRG stadium. The neighborhood is a little rough, but the property is secure and safe. The rooms are large, old and outdated, there are visible stains on the carpet and furniture, but it is also as clean as possible and accommodating. Rooms have microwaves, mini refrigerators, sink and coffee set-ups. Hotel staff were polite upon check-in, snack purchase and check-out. We didn't eat but there is free breakfast available. Wheelchair accessible entry, room, bathroom and shower. $50 incidental fee returned within 4 days.
Stayed 2 nights in Sep 2023
Response from sharlene on 5 Oct 2023
Russell,Thank you for your feedback, the staff and I are working on making the necessary changes needed around the property. We do look forward to you staying with us again.

6/10 Okay

Sibat

Travelled with partner
Disliked: Property conditions & facilities
Bathroom shower was terrible No elevator Only one dust bin in the bathroom
Stayed 2 nights in Sep 2023
Response from sharlene on 19 Sept 2023
Thank you for your feedback, the staff will make the necessary changes needed.

6/10 Okay

Rommel

Business traveller
Liked: Room comfort
Rooms with special needs
It was an ok since i came in late and had to rush for a meeting. But i didnt know they were calling me back to transfer from the room that i was booked and checked in to accomodate another guests. But since i had also low vision at night that room was helpful for me. They shouldnt let rooms specifically meant for disabled guest be book by anyone or open to regular other than disabled guest. Rom
Stayed 1 night in Sep 2023
Response from Baymont Management on 19 Sept 2023
Good morning thanks for staying at the Baymont. The call was just a courtesy to notify you that the specific disable room picked was not available due to the guest extending their reservation but you were still given a room for disabled guest.

6/10 Okay

Jimmy

Travelled with family
We checked in after 10pm and was sent to a room that was not ready to be checked into. The bed was not made and towels were on the floor in the bathroom. The room we actually checked into was acceptable, but could have been cleaned better. Housekeeping did not check to see if we needed towels, toiletries, etc. Breakfast was good, but I still had to climb stairs for the ice machine since the one on the ground floor was out of service.
Stayed 2 nights in Sep 2023
Response from sharlene on 18 Sept 2023
Thank you for your feedback, the staff and I make the necessary changes needed to improve on cleanliness.

10/10 Excellent

Johne

Stayed 2 nights in Jul 2023
Response from Baymont Management Team on 15 Sept 2023
Hello, we are glad you enjoyed your stay. we hope you come back and stay with us again.

8/10 Good

Garrett

Business traveller
Liked: Room comfort
Stayed 1 night in Aug 2023
Response from Baymont Management Team on 9 Sept 2023
Thanks for you 8/10 review we hope you come back again.

2/10 Terrible

Sherry

ill feeling
When we pull up to the office, we saw a few people smoking in front which make my mother in law and wife felt ill cause we have kids with us. I went inside and requested to cancel but the gentleman refused.
Stayed 1 night in Sep 2023
Response from sharlene on 5 Sept 2023
I do apologize for this issue and I will address this with my staff and will make the necessary changes.

10/10 Excellent

Harold

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from sharlene on 5 Sept 2023
Thank you for your feedback, the staff and I look forward to you staying with us again.

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property itself is well maintained. However, there's transients milling about close to the property.
Stayed 1 night in Aug 2023
Response from sharlene on 30 Aug 2023
Thank you for your feedback, the staff and I look forward to you staying with us again.

8/10 Good

Devon

Liked: Cleanliness, room comfort
Staying alone
Had a good visit will go back
Stayed 1 night in Aug 2023
Response from Thurman on 23 Aug 2023
Hi, the Baymont team is happy to hear that you had a good visit. Come back anytime.

10/10 Excellent

Rodney

Travelled with family
Liked: Amenities, property conditions & facilities
Very nice
Stayed 1 night in Aug 2023
Response from sharlene on 14 Aug 2023
Thank you for your feedback, we look forward to you staying with us again.

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, property conditions & facilities
The property is right across from my destination.
Stayed 1 night in Aug 2023
Response from sharlene on 14 Aug 2023
Thank you for your feedback, the staff and I look forward to you staying with us again.

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
I had a lovely room with plenty of room but, above all, I was overwhelmed by the friendliness of all the staff. I’d most definitely go back there again.
Stayed 2 nights in Jul 2023
Response from sharlene on 19 July 2023
Thank you for your feedback, the staff and I look forward to you staying with us again.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
The room did not look like it was advertised. Our room was very old and run down. The restroom is very small. The water was brown every time I turned on the water on the shower and bathroom sink. The bed was comfortable.
Stayed 1 night in Jul 2023
Response from sharlene on 18 July 2023
Thank you for your feedback, the staff and I are working on improving our guest experience and conditions. We would love for you to stay with us again and have a better experience.

10/10 Excellent

Gary

Liked: Cleanliness, room comfort
“Very Relaxing and Rewarding”
Stayed 1 night in Jul 2023
Response from sharlene on 10 July 2023
Gary,Thank you for your feedback, the staff and I are pleased to hear you had a great stay. We look forward to you staying with us again.

6/10 Okay

John

Travelled with family
Affordable
Hotel condition and amenities need update, room is clean but needs upgrade badly especially the bathroom, looks like 1980s. Bed is clean and comfortable, AC is cold, carpet needs clean, pool is great, only 2 floor hotel, close to many restaurants and shops on Bellaire rd and Vietnamese town, good price, front desk is super nice.
Stayed 2 nights in Jun 2023
Response from sharlene on 6 July 2023
John,Thank you for your feedback, the staff and I are working on making the necessary changes needed.