89 Rat U Thit 200 Pee Rd, Patong Beach, Patong, Phuket
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Excellent hotel would highly recommend and definitely stay again
Philip
Stayed 9 nights in Apr 2024
Response from Jen on 13 May 2024
Dear Mr. Philip,Thank you for your kind words and feedback regarding your recent stay at our hotel. We are delighted to hear that you had an excellent experience and would highly recommend us. We strive to provide exceptional service and a comfortable stay for all of our guests, and we are thrilled to know that we met your expectations. We look forward to welcoming you back in the future and providing you with another enjoyable stay. Thank you for choosing our hotel and for taking the time to share your positive experience.Best Regards,Novotel Phuket Vintage Park Family
Great size of swimming pool and kids’ swimming pool, deluxe room is clean and spacious, bed and pillows are comfortable enough, aircon is cold and strong, housekeeping is amazing since we don’t have to keep asking extra towels for kids, close to shopping mall and beach just few minutes walking
Emily
Stayed 8 nights in Apr 2024
Response from Jen on 13 May 2024
Dear Ms. Emily,Thank you for your feedback on your recent stay at our hotel. We are delighted to hear that you enjoyed the size of our swimming pool and kids' pool, as well as the cleanliness and spaciousness of our deluxe rooms. We are also pleased to know that you found the beds and pillows comfortable, the air conditioning effective, and the housekeeping service satisfactory.We strive to provide a comfortable and convenient experience for all our guests, and we are glad to hear that we were able to meet your expectations. Your compliments on our proximity to the shopping mall and beach are greatly appreciated.We look forward to welcoming you back in the future and providing you with another enjoyable stay.Warm Regards,Novotel Phuket Vintage Family
Hotel was clean and the pool was awesome! Great amenities including wonderful breakfast buffet with lots of choices including halal options! The front desk staff we re polite and attentive. The spa treatment was ok.. The lady in the minimart could be a little nicer she always looked grumpy and followed us around the store as if we were going to steal something. Atone point we left our key in the room and were supposed to be sent someone to open the door. The person never came and I had to resort to asking housekeeper to open the door for me. Overall the hotel is beautiful but customer experience could be improved!
Amazing place, been to Patong numerous times...great place
Darryl
Stayed 11 nights in Feb 2024
Response from GEM on 15 Feb 2024
Dear Mr. Darryl,Thank you for taking the time to post a review of our property. We are happy to hear you enjoyed your time at Novotel Phuket Vintage Park Resort Our goal is always to exceed your expectations and to provide the best possible service to every customer who walks through our door.if there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We look forward to seeing you again soon!Best Regards,Novotel Phuket Vintage Park Family
Great staff and a most wonderful spa and wellness facility st this hotel. We were very well looked after for the duration of our stay.
David
Stayed 14 nights in Jan 2024
Response from GEM on 15 Feb 2024
Dear Mr. David,Thank you for your positive comments. We are very glad you enjoyed your stay with us, we work very hard to give our guests the finest experience possible so comments like yours are truly rewarding to receive. if there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Best Regards,Novotel Phuket Vintage Park Family
Loved this property. All staff were so courteous and helpful. Pool was excellent, breakfast buffet was extensive and good, bed was comfortable and room was quiet and spacious. Gym was clean and well maintained. Lots of restaurants in walking distance and just a few blocks to Patong Beach. Coming back to the pool felt like an oasis of calm in the midst of the very busy area. Highly recommend.
Christine
Stayed 1 night in Dec 2023
Response from GEM on 15 Feb 2024
Dear Ms. Christine,Thank you for giving us a perfect rating and recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you are traveling to our area again in the near futures, please don’t hesitate to call us. Looking forward to seeing you again soon. Best Regards,Novotel Phuket Vintage Park Family
Quite disappointed, because
1. I requested to bring toothbrush twice, but staff did not bring. Eventually I went to take by myself.
2. Staff did not set gown on second day. When I checked out, front desk staff suspected that I stole it and asked many questions importunately.
Katsushi
Stayed 2 nights in Dec 2023
Response from GEM on 15 Feb 2024
Dear Mr. Katsushi,Thank you for providing valuable feedback about your stay at the Novotel Phuket Vintage Park Resort. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences however we fail to deliver to you.Your feedback is valuable, and it helps hotels to identify areas for improvement. I hope that despite the issues you faced during this stay, you will consider giving the hotel another chance in the future.Thank you once again for your stay and feedback.Best Regards,Novotel Phuket Vintage Park Family
The hotel is convenient and has great facilities. The breakfast buffett has a wide range and the staff are always friendly. Varen at the reception deserves special mention - she is always so cheerful and helpful. What a wonderful experience!
Location, clean rooms, nice pool, i just visited thavorn beach hotel also phuket orchid resort, this hotel was awesome and enjoyable with no Mosquitos 👌
Artan
Response from Uraiporn on 31 Aug 2023
Thank you for taking the time to send us your valuable feedback. We're extremely happy that you had a positive experience, and we're grateful for your feedback.
Location is great. Very near to the Happening party street and Patong Beach. A lot of dining options available too. I really like the gym that is quite complete as well. Just that the room have condensation issue. So the floor is constantly wet. Service is good but not excellent. To be fair it is good for a 4 star hotel. Breakfast was good too.
Shaun
Stayed 6 nights in Jun 2023
Response from Uraiporn on 24 July 2023
Thank you for reaching out and providing us with valuable feedback.
This property was fantastic, unfortunately Expedia let us down during our holiday experience which made our check in very stressful as we had to add on breakfast and pay extra money which when we booked through Expedia it said it was included but that was not the case when we arrived at the hotel. Next time I will directly book with the hotel as it wasn’t their fault and they helped us immensely. The staff are so kind and helpful.
Katrina
Stayed 12 nights in Jun 2023
Response from Uraiporn on 13 July 2023
Thank you for your valuable feedback. We very much look forward to welcome you again soon.
Fantastic location good hotel - friendly staff -buffet breakfast was great however there were few things missing such as chia seeds - dry nuts - other than that was great !!
Niranjan
Stayed 4 nights in Jul 2023
Response from Uraiporn on 10 July 2023
Thank you so much for taking the time to leave the best rating!!We very much look forward to welcome you to our resort back again
10/10 Excellent
Jason Graham
30 June 2023
Jason Graham
Stayed 5 nights in Jun 2023
Response from Uraiporn on 20 July 2023
Thank you for reaching out and providing us with valuable feedback
Response from The Novotel Phuket Vintage Park Team on 30 Apr 2023
Dear Jayraj,We appreciate your valuable feedback as they help us continue to strive to upkeep our standards. We double checked on Expedia website, our hotel is categorized as 4 stars. May I know with you if your initial intention was to book a 5 stars or a 4 stars hotel and what could have been done to improve further your experience? This would help us greatly understand the areas we could improve. Should you travel to this part of the world again, we look forward to personally welcoming you back to our hotel.
Air conditioner did not work
Extremely noisy
Rude staff
Even ruder management
Breakfast horrible
Roger
Stayed 1 night in Mar 2023
Response from Uraiporn on 29 Mar 2023
We are very sorry to hear that you were so disappointed with your stay at our resort. As part of our continual process to improve our services, standards and ultimately your holiday experience, your feedback is the most important source of information for us to receive.We can then direct our training programmed to areas that need improvement for our team information.
Response from Kind regards, The Novotel Phuket Vintage Park Team on 19 Mar 2023
Dear Ishag,Thank you for the high score. We appreciate your valuable feedback as they help us continue to strive to upkeep our standards. Should you travel to this part of the world again, we look forward to personally welcoming you back to our hotel.
Dear Abdelrahman,We are delighted to know that you enjoyed your stay.We appreciate your valuable feedback as they help us continue to strive to upkeep our standards. Should you travel to this part of the world again, we look forward to personally welcoming you back to our hotel.
Response from Kind regards, The Novotel Phuket Vintage Park Team on 9 Mar 2023
Dear Selami, We would like to thank you for taking the time to rate our hotel 10/10. Should you travel to this part of the world again, we look forward to personally welcoming you back to our hotel.
Our stay was really good,the staff were really polite, helpful and knowledgeable, the hotel was always clean, the food was really nice and lots of variety, the swimming pool was very big & clean, I recommend this hotel for anyone.
Edward
Response from Salsa on 9 Mar 2023
Dear Edward,We would like to thank you for taking the time to write such a positive review about our hotel. We are delighted to know that you found our staff knowledgeable and enjoyed our hotel services. We appreciate your valuable feedback as they help us continue to strive to upkeep our standards. Should you travel to this part of the world again, we look forward to personally welcoming you back to our hotel.
Great location with good facilities. The staff were very professional and friendly.
The hotel is a bit worn but I’m sure with maintenance will be up to standard, and the cleanliness in the rooms good do with some attention, but it is more than adequate
The staff was friendly, very attentive and nice. 👍 They put in extra effort to setup the room nicely for a celebration.
Hotel was very comfortable, nice and clean. Kids loves the pool and room. Paint could use a bit of refresh but otherwise it a lovely hotel.
Location is great, which is 5min walk to the beach and all the great food & shopping options around Patong. :D