Horizon West Hotels, Orlando

"Very convenient place to estate. Super staff, very helpful. Good breakfast included "

"Rooms are super outdated reminded me of a scene of Dexter. Rooms are musty moldy and have that wet feeling. Keep your luggage closed. At check in staff seemed bothered to greet guests. And be prepared to pay $10 a night for parking"

"Bare basics for cooking supplies. Not 1 sharp knife in the unit. No baking sheet. Paper salt and pepper packages in shakers. Found a hair in coffee pot. "

"friendly check in always. clean rooms and delicious food"

"This was a family vacation of 5 days and 4 nights. We really enjoyed ourselves. My children really enjoyed the pool area and the different activities that are scheduled everyday. Location is top notch. There are several restaurants to choose from."

"Wasn't a good experience. Waited in line over an hour to check in. We got to our room and we literally had no wash cloths, no hand towels and no bath towels. There was only one pillow on the bunk bed and no blanket. We asked for all those items and we got everything in a little over an hour except for the wash cloths and hand towels. Then when I laid my head on the pillow I felt something in the pillow case and it had someone's driver's license in it so now I know the room must not have been cleaned since the pillow case was never removed and replaced with a clean one and to top it off the elevator didn't work and we were on the 6th floor. My sons girlfriend had back surgery and has numerous metal rods in her back so trying to bring luggage etc. up all those flights of stairs was not easy. Overall experience I would never stay here again. After seeing the driver's license of the person that was last laying his head on the same pillow as me without a clean pillowcase was an uneasy feeling to say the least. I don't understand why our room was not cleaned and stocked with linens after checking in at 6pm and the early 10am check out is a bit early considering your check in starts at 4pm and technically don't get to your room for at least an hour later. "

"Checkin was awful. This is the 2nd time checkin was bad so that tells me it's the norm. We arrived after 5. Waited in line for over an hour only to be told room was not ready. No apologies as if this was to be expected. Made it to our room at 8:30. Our last night, we had to evacuate due to a fire. We were on the 6th floor and i had to walk my mother who is in a wheelchair down 6 flights of stairs. Staff passed us and didn't even offer to help. Checkout was at 10. They were knocking on my door at 9:45 wanting to clean. I was not abke to checkout online because it was 10:01 (past 10). So many people had the same crapy experience as I did. We will not be coming back. "

"Clean room, excellent premises"

"Great place to stay and very close to all Disney attractions. "