Let first say this - the room at the Ilikai was great. It was clean, nice AC, comfortable beds, beach chairs available to use, and ease of checkin and checkout. No issues with the host or the process. The booking says valet parking is $35 a night, but much to our surprise, the price is actually $45 a night and shame on you for not giving big tips to the driver. The property needs updating, very old decor, slow elevators, and only one small elevator that luggage can be used on for checkin/checkout. The property was NOT kid friendly and not very “vacationer” welcome. They seemed to only care about the residents of the hotel and it was apparent that vacationers were a nuisance. The restaurant closed very early and the walk up bar was very frustrated with walk up orders, to the point they stopped service around 5:30. Also, the pool was only open from 7-7, of which 7am-830am reserved for lap swimming. At one point the pool attendant told us that the pool would be “ torturous” for our children. No jumping, no floaties, and no moving of deck chairs, unless you were a resident that “had an in” with the pool attendant, who again, only wanted to cater to the residents and made it very clear that vacationers are second to the resident members. I really hate leaving a bad review because the ease of checkin/checkout, the room, the amenities of the room, and responsiveness of the host was spot on…but the Ilikai experience was too non friendly and unfortunately that is a deal breaker for me