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Reviews of The Equus Hotel

2 out of 5
The Equus Hotel
1696 Ala Moana Boulevard, Honolulu, HI

Reviews

7.4

Good

Rating 10 - Excellent. 137 out of 602 reviews" "
Rating 8 - Good. 245 out of 602 reviews" "
Rating 6 - Okay. 146 out of 602 reviews" "
Rating 4 - Poor. 48 out of 602 reviews" "
Rating 2 - Terrible. 26 out of 602 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Pancho

Travelled with family
Disliked: Cleanliness, staff & service
Convenient. For 10 days, our room did not get cleaned nor beddings changed.
Stayed 10 nights in Feb 2022

10/10 Excellent

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay here. Very close to Ala Moana Mall and Downtown Honolulu Beaches.
Stayed 1 night in Feb 2022

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It's a small hotel tucked away between bigger buildings. So it feels private, like a secret. The staff is super friendly and kind. The decor warm and homey. It feels more we were staying at our favorite Auntie's house instead of a hotel.
Stayed 1 night in Feb 2022
Response from Kris on 8 Feb 2022
Mahalo for taking the time to share this glowing review, Angela. We appreciate your support and look forward to your next visit.

6/10 Okay

Myron

Liked: Cleanliness
Stayed 1 night in Jan 2022

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay in Waikiki!
We stayed two nights, the accommodations were comfortable, walking distance to beach, marina and mall. Easily accessible to shops on Ala Moana.
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Rene on 15 Jan 2022
Thank you for taking the time to let us know you enjoyed your stay with us!

4/10 Poor

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The valet was friendly as he informed me that they had zero available parking spaces. He gave me good directions through the series of 1-way streets to a nearby parking garage. Great, but it took over half an hour to get there, park, and walk back. Never again.
Stayed 1 night in Jan 2022
Response from Rene on 15 Jan 2022
We apologize that your experience regarding the parking situation was not a good one.

8/10 Good

Yeslin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from RHK on 15 Jan 2022
Thank you for sharing your rating with us!

10/10 Excellent

Linnie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I didn't like that the pool didn't look like the picture here
Stayed 3 nights in Jan 2022
Response from RHK on 15 Jan 2022
We hope you had time to experience our beautiful beaches just across the street from the hotel.

4/10 Poor

soomi

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old rooms leaky ceiling
While the staff was friendly and welcoming, the condition of the room was terrible. Springy old mattress, dirty carpet, dark and all around not pleasant. There was a lot of rain, but I did not expect water coming down from two places on the ceiling! Clothes I had put on the chair got all wet. The whole building needs repair and refreshment. We paid over $300 per night and felt that could’ve been spent better elsewhere. Though close to Ala Moana mall, I would consider a different hotel next time.
Stayed 9 nights in Dec 2021
Response from Kris on 10 Jan 2022
Thank you for staying with us. We appreciate your feedback and sincerely apologize for the inconvenience you encountered. Rest assured we will use this as an opportunity to improve our service, and we hope you'll give us another chance in the future. Mahalo

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff and such a comfy bed
Stayed 2 nights in Jan 2022
Response from Kris on 10 Jan 2022
Thank you for the lovely feedback, Barbara. We look forward to seeing you again.

6/10 Okay

Marie

Travelled with family
Liked: Staff & service
The staff was pleasant and helpful. The property was showing its age, but nice. The room was clean and decent. The parking was limited. Everything you want to walk to in Waikiki was easy to get to- food and beach.
Stayed 5 nights in Dec 2021
Response from Kris on 10 Jan 2022
Thanks for staying with us! We're so glad you enjoyed our great location and friendly staff. Please come back and see us again soon. Mahalo

10/10 Excellent

shauna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was very cozy and quaint. Nice boutique hotel.
Stayed 1 night in Dec 2021
Response from Kris on 10 Jan 2022
Mahalo for the wonderful feedback! Please visit us again soon :)

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horse Hideout
Stay was very comfortable. Staff was really nice and accommodating, Angel made amazing drinks!
Stayed 1 night in Dec 2021
Response from Kris on 10 Jan 2022
Thank you so much! We look forward to your next visit.

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not ADA accessible
The room and services were good, our issue was accessibility. One of our group uses a wheelchair and there is no access from parking into the hotel for a wheelchair. There are about 15 stairs you have to go up to get to the lobby. There is an elevator to get to its other floors but not to get from street level to the lobby. This should be noted prominently in their listing.
Stayed 2 nights in Dec 2021
Response from Kris on 10 Jan 2022
Thanks for staying with us, Cindy. We appreciate your feedback and will use it to improve our service moving forward. We hope you'll consider visiting us again soon. Mahalo

2/10 Terrible

Albert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 5 nights in Dec 2021
Response from RHK on 15 Jan 2022
Sorry to hear that! What could we have done to make it better?

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Stayed 4 nights in Dec 2021
Response from Kris on 16 Dec 2021
Mahalo for staying with us!

10/10 Excellent

Joel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for that love walking
Stayed 3 nights in Nov 2021
Response from Kris on 9 Dec 2021
Thank you so much, Joel! Your support means the world to us and we hope to welcome you back soon. Mahalo

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
The hotel was just, “okay”. Not the worst hotel I have ever stayed at, but probably somewhere I would try to avoid next time.
Stayed 2 nights in Nov 2021
Response from Kris on 9 Dec 2021
Thanks for staying with us and taking the time to share your thoughts. We hope you had a wonderful experience on Oahu and will consider giving us another chance in the future. Mahalo

2/10 Terrible

MILENA

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I knew that this property was not a 5 star property when I booked it. But it was cheap and I was familiar with that area which I liked. People that worked there were nice. My biggest problem with this property is that they allowed smokers or at least did not enforce no smoking rules. I was not aware of that. My room was constantly filled with cigarette smoke and that did not go well with my asthma. Unfortunately I was on a budget and I could not leave so I was stuck there for 6 nights. Also, I did not care about the pool because I never use it anyway. But I am writing this for people who use pool area on their vacation. It is clean but very small and there is no seating area or chairs around it.
Stayed 6 nights in Nov 2021
Response from Kris on 9 Dec 2021
Mahalo for staying with us, Milena. We appreciate you taking the time to share your experience and are glad you enjoyed interacting with our friendly staff. We apologize for the inconvenience you encountered. We are a non-smoking hotel and strive to enforce this rule 100% of the time. It's surprising to hear that this slipped through the cracks but we can assure you that it was an isolated issue that will not happen again. Thank you for bringing this to our attention. We sincerely hope you'll give us another chance in the future. Aloha

10/10 Excellent

RENE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this cute little place. Very friendly and cozy!! Loved the location snd the affordability. I highly recommend it :)
Stayed 3 nights in Nov 2021
Response from Kris on 9 Dec 2021
Thank you so much for your kind words! We can't wait to see you again!

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Kris on 9 Dec 2021
Mahalo for staying with us!

10/10 Excellent

Simon

Stayed 1 night in Oct 2021

10/10 Excellent

Aaron

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location close to beach and restaurants and stores.ABC store is 5 min away
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 4 nights in Aug 2021
Response from Kris on 22 Aug 2021
Mahalo for your kind words! We look forward to hosting you again in the future.

8/10 Good

wanda

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and willing to accommodate our last minute changes. Great experience.
Stayed 4 nights in Jul 2021
Response from Kris on 22 Aug 2021
Thank you so much for this five-star review! Your support means the world to us. Please come back and see us again soon.

8/10 Good

Ina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location. Check-in and out was quick. No lines or crowds. The room had anything we could possibly need including robes and slippers! From the 10th floor we were not bothered by street noise.
Stayed 2 nights in Jul 2021
Response from Kris on 22 Aug 2021
Thank you for sharing this wonderful review. As Waikiki's only family-owned and operated hotel, we appreciate your support and hope to see you again soon. Mahalo

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I appreciated the offer of drinks from the bar complimentary, however that place gave me the instant creeps. It needs serious updates especially the furniture and our room had no phone.
Stayed 4 nights in Jul 2021
Response from Kris on 22 Aug 2021
Thank you for staying with us and taking the time to share your thoughts. We're glad you enjoyed the complimentary welcome drinks at our open-air cafe. We understand that our quaint boutique hotel with its equestrian theme is not for everyone. We do, however, hope you had an enjoyable experience on Oahu and came away with many wonderful memories. Mahalo

10/10 Excellent

Jenny

Stayed 1 night in Jul 2021
Response from Kris on 22 Aug 2021
Thank you for staying with us, Jenny! We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t as bad as the online reviews. very friendly staff for sure. would come back
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i would definitely come back, amazing place
Stayed 1 night in Jul 2021

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel itself is outdated & it has cockroaches.We had to pay a 30$ daily fee for parking however the spaces are limited so we had to park at another hotel. Although it says breakfast available, they don’t serve breakfast which took us by surprise. The walls in the hotel are very thin you can hear other rooms using the restroom, showering, Etc. I would recommend looking for a better hotel for the same price .
Stayed 7 nights in Jun 2021
Response from Kris on 6 July 2021
Thank you for staying with us and taking the time to share your feedback. We sincerely apologize for any inconvenience or misunderstanding. Breakfast is available in the cafe on the lobby level and is included with some of our packages. We appreciate you bringing these matters to our attention and we promise they will be addressed ASAP. We value your feedback and hope to welcome you back in the future. Mahalo

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
The hotel is not the nicest hotel you can stay at by any means it is very close to the street so we could hear the cars passing by at night. It is about an 8 minute walk to the Ala Moana mall and about a 25 min walk to most of the stores in the heart of Waikiki. For the price is it fair, the bed and pillows were comfortable. However we did see a couple of bugs in the room
Stayed 5 nights in Jun 2021
Response from Kris on 6 July 2021
Thank you for your thoughtful feedback. Rest assured we will use this to improve our service. We appreciate your support and hope to welcome you back in the future. Mahalo

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2021
Response from Kris on 28 June 2021
Mahalo for this five-star review!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
Nothing promised on website availability
Stayed 4 nights in Jun 2021
Response from Kris on 28 June 2021
Thank you for staying with us. We apologize for any inconveniences you may have encountered and would love the opportunity to learn more about your experience. We hope you'll consider giving us another chance next time you're in Waikiki. Mahalo

8/10 Good

Jennifer

Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Kris on 28 June 2021
Thank you for staying with us. Please come back and see us again soon. Mahalo

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Locally owned
Stayed 1 night in May 2021
Response from Kris on 16 May 2021
Mahalo for your support! We appreciate your five-star review and look forward to seeing you again.

4/10 Poor

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Kris on 3 May 2021
Mahalo for staying with us, Jason. We hope you enjoyed our great location and friendly staff. Please feel free to reach out if we can assist in any way. Aloha

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a locally owned hotel! Smaller hotel but it was clean and nice. There is a cafe/bar that’s fun to spend time at. Towels in the lobby to take to beach. Staff was friendly and helpful with anything needed. Clean spacious bathrooms, comfy beds. I would stay here again if ever in Waikiki again.
Stayed 4 nights in Mar 2020
Response from Kris on 14 Apr 2020
Thank you for the wonderful review. It was a pleasure having you and we hope to see you again in the future. Aloha

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Kris on 14 Apr 2020
Mahalo for the five-star rating! We hope to see you again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly. Place was clean but furniture was awkwardly large for the room.
Stayed 1 night in Feb 2020
Response from Kris on 26 Feb 2020
Thank you for staying with us. We appreciate your feedback and will certainly share it with the management team. Please come back and visit us again soon. Mahalo

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a locally owned hotel that has an old fashioned Waikiki feel, its better suited as a commuter hotel than for leisure travel.
Stayed 1 night in Jan 2020
Response from Kris on 9 Feb 2020
Mahalo for choosing to stay with us here at the Equus! As the last family-owned and operated hotel in Waikiki, we appreciate your support and look forward to seeing you again.

8/10 Good

Russell

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2020
Response from Kris on 23 Jan 2020
Thanks for your support, Russell. We appreciate your feedback and look forward to welcoming you back to the Equus. Aloha

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the surroundings, close to everything. Walking distance. Will stay here again, staff was very pleasant & super helpful. Good place to stay, my only negative was the bathroom was small
Stayed 2 nights in Jan 2020
Response from Kris on 23 Jan 2020
Mahalo for your kind words of support! It was a pleasure having you and we would love the opportunity to welcome you back.

8/10 Good

Mimi, Hazelhurst Wisconsin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
steep stairs to access/carry your luggage to lobby where there is an elevator. On a busy street with a narrow limited access parking lot. Uber pickups have some challenges because they either have to hold up traffic while you jump in or manage an awkward turn around in the parking area. Street noise and bar noise from the lobby can be heard in your room. Very nice staff and convenient location.
Stayed 3 nights in Dec 2019
Response from Kris on 2 Jan 2020
Aloha and thank you for staying with us, Mimi. We appreciate your feedback and will certainly take this into consideration as we look to improve moving forward. Overall, I'm glad you have a great experience and sincerely hope you'll consider staying with us again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Kris on 2 Jan 2020
Thanks for staying with us. We're glad you had a great experience at The Equus!

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is awesome. Enjoyed the complimentary welcome “Aloha” drink. Room is clean, cool and relaxing. Mahalo
Stayed 1 night in Nov 2019
Response from Kris on 20 Nov 2019
Thank you for your kind words. We appreciate your support and look forward to welcoming you back soon.