The location was the best part of this booking; the suite is as described, and close to the beach. However, the quality of the cleaning when we arrived was not great, and there were cockroaches in the kitchen, which we didn’t discover until part-way through our stay; the unit needed pest control and a thorough deep-cleaning.
Our biggest issue was that the fridge/freezer didn’t work properly, despite the management company promising in advance that this unit would have a freezer; we noted on arrival (at midnight) that there was a second bar fridge in the unit, and that the normal sized fridge/freezer was not operating properly. We notified Marbella Lane promptly the next morning, and they pretended that it was a new problem, wanting photos, asking for a site visit, etc. The local staffer did appear, and admitted that this was a known issue; thus began a saga of dozens of emails back and forth with Marbella Lane, trying to get the issue resolved. I depend on medication that must be kept at a particular temperature, and on ice packs for pain management. They promised they were “on it.” Their messages were polite, and it seemed like the local staffer genuinely tried to help, but the new fridge/freezer still wasn’t delivered for six days, and that severely affected my ability to enjoy the vacation.
They also had many odd “rules”, and threatened extra fees for any wear and tear, make-up on towels, etc. Bottom line: we’ll choose a different suite next time.