Executive Room, 2 Single Beds, Business Lounge Access

Reviews of Novotel Saigon Centre

4 out of 5
Novotel Saigon Centre
167 Hai Ba Trung Street, District 3, Ho Chi Minh City

Reviews

8.6

Excellent

Rating 10 - Excellent. 451 out of 973 reviews" "
Rating 8 - Good. 400 out of 973 reviews" "
Rating 6 - Okay. 84 out of 973 reviews" "
Rating 4 - Poor. 22 out of 973 reviews" "
Rating 2 - Terrible. 16 out of 973 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Su Fen Adeline

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Su Fen Adeline,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.Our team works hard to provide all of our guests with exceptional service and experiences, and we take all feedback seriously.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager

8/10 Good

Nadine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel, friendly staff, good breakfast with a great coffee and tea selection. Closure of the sky bar during public holidays is a bit sad/ a disappointment.
Stayed 4 nights in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Nadine,We very much appreciate your comments regarding your stay at the Novotel Saigon Centre.It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.At Novotel, we take all feedback seriously. We are so sorry for closing Ontop Bar during TET holidays to ensure the general operation service.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Vu ThaiGeneral Manager

10/10 Excellent

Allen, MORROW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Jan 2024
Response from General Manager on 15 Feb 2024
Dear Allen,Thank you for sharing your experience at Novotel Saigon Centre.Your kind words mean a lot to us and we are grateful for your compliments.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager

2/10 Terrible

David, Park City

Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from General Manager on 19 Jan 2024
Dear Sir/Madam,Thank you for taking the time to tell us about your experience at the Novotel Saigon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and we hope that you will give us the opportunity to serve you in the near future better.Sincerely,Vu ThaiGeneral Manager

10/10 Excellent

Eric, Arlington

Stayed 7 nights in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Eric,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager

10/10 Excellent

Edgar Ivan

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Coffee bar and breakfast buffet just awesome.
Stayed 3 nights in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Edgar Ivan,Thank you for sharing your experience at Novotel Saigon Centre.Your kind words mean a lot to us, and we are grateful for your compliments.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Another great stay
I always stay at the novtel, the breakfast selection is first class. The hotel staff are extremely helpful
Stayed 4 nights in Dec 2023
Response from General Manager on 17 Dec 2023
Dear Craig,Thank you for sharing your experience at Novotel Saigon Centre.Your kind words mean a lot to us and we are grateful for your compliments.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager

6/10 Okay

YUE

Business traveller
Liked: Cleanliness
The hotel is at a convenient location but the room and service was not satisfying at all. First, the front desk could not find my booking, but ironically pushed me to be their member even though I told them I was very tired and needed a room asap. Then they put me in a smoking room although I wanted a non smoking one. The manager then showed me another available room, whose window view is surrounded by all the guest room windows that form like the opposite of a U shape. So I had to keep the curtains closed day and night. Not happy with my stay there. I planned to stay there for 4 nights but switched to another hotel instead.
Stayed 2 nights in Nov 2023
Response from General Manager on 17 Dec 2023
Dear YUE,Thank you for taking the time to tell us about your experience at the Novotel Saigon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and we hope that you will give us the opportunity to serve you in the near future better.Sincerely,Vu ThaiGeneral Manager

10/10 Excellent

Eric, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Every staff person with whom we interacted was friendly, helpful, and kind. Outstanding job!
Stayed 3 nights in Nov 2023
Response from General Manager on 21 Nov 2023
Dear Eric,Thank you for taking the time to leave a review of your recent stay at Novotel Saigon Centre.We are thrilled to hear that you enjoyed your experience with us and that our team was able to provide you with the level of service and comfort you deserve. Our team takes great pride in providing exceptional service and attention to detail, and we are glad to know that it exceeded your expectations.Your kind words mean a lot to us, and we are grateful for your compliments.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from General Manager on 21 Nov 2023
Dear Anthony,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Oct 2023
Response from General Manager on 27 Oct 2023
Dear Karen,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Thai Phuoc VuGeneral Manager

2/10 Terrible

jiann

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on 27 Oct 2023
Dear jiann,Thank you for taking the time to tell us about your experience of your experience at Novotel Saigon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We hope that you will allow us to serve you in the near future better.Sincerely,Thai Phuoc VuGeneral Manager

10/10 Excellent

Linh

Stayed 1 night in Aug 2023
Response from General Manager on 27 Oct 2023
Dear Linh,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Thai Phuoc VuGeneral Manager

10/10 Excellent

John

Stayed 10 nights in Aug 2023
Response from General Manager on 27 Oct 2023
Dear John,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Thai Phuoc VuGeneral Manager

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 27 Oct 2023
Dear Craig,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Thai Phuoc VuGeneral Manager

10/10 Excellent

Christy

Stayed 1 night in Aug 2023
Response from General Manager on 27 Oct 2023
Dear Christy,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Thai Phuoc VuGeneral Manager

4/10 Poor

Mateusz Jakub

Stayed 2 nights in Jul 2023
Response from General Manager on 4 Nov 2023
Dear Mateusz Jakub,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager

10/10 Excellent

Tuan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location we booked it again for second stay in a period 2 weeks. Love the pool, fitness space, and especially breakfast. Their breakfast selections are diverse enough I can eat the whole week with no repeated dishes.
Stayed 1 night in Jul 2023
Response from General Manager on 27 Oct 2023
Dear Tuan,Thank you for giving us an opportunity to welcome you back to Novotel Saigon Centre for your recent stay!It is a great pride for us to once again bring unforgettable experiences to you.Your kind words mean a lot to us and we are grateful for your compliments.Thank you once again for choosing our Novotel Saigon Centre.We look forward to welcoming you back many times in the nearest future.Warmest Regards,Thai Phuoc VuGeneral Manager

8/10 Good

JEE HAE, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from General Manager on 27 Oct 2023
Dear JEE HAE,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Thai Phuoc VuGeneral Manager

10/10 Excellent

Tuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious pool. Breakfast is awesome and diversified. Will definitely return
Stayed 2 nights in Jun 2023
Response from General Manager on 27 Oct 2023
Dear Tuan,Thank you for sharing your experience at Novotel Saigon Centre.Your kind words mean a lot to us, and we are grateful for your compliments.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Thai Phuoc VuGeneral Manager

10/10 Excellent

Trong, Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from General Manager on 27 Oct 2023
Dear Trong,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Thai Phuoc VuGeneral Manager

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from General Manager on 27 Oct 2023
Dear Maya,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Thai Phuoc VuGeneral Manager

2/10 Terrible

Thao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from General Manager on 4 Nov 2023
Dear Sir/Madam,Thank you for taking the time to tell us about your experience at the Novotel Saigon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate when you give us an honest rating so we can improve and be better in the future, and we hope that you will give us the opportunity to serve you in the near future better.Sincerely,Vu ThaiGeneral Manager

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and very clean room.
Stayed 1 night in Jun 2023
Response from General Manager on 27 Oct 2023
Dear Tim,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Thai Phuoc VuGeneral Manager

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, very clean and very good location. Definitely will come back,!
Stayed 1 night in Jun 2023
Response from General Manager on 27 Oct 2023
Dear Tim,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Thai Phuoc VuGeneral Manager

8/10 Good

Bao

Stayed 4 nights in Jun 2023
Response from General Manager on 27 Oct 2023
Dear Bao,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Thai Phuoc VuGeneral Manager

10/10 Excellent

Jeffrey, Solana Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from General Manager on 27 Oct 2023
Dear Jeffrey,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Thai Phuoc VuGeneral Manager

10/10 Excellent

Kahee

Stayed 3 nights in Apr 2023
Response from General Manager on 27 Oct 2023
Dear Kahee,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Thai Phuoc VuGeneral Manager

4/10 Poor

Anthony, Camby

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from General Manager on 21 Nov 2023
Dear Anthony,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and we hope that you will give us the opportunity to serve you in the near future better.Sincerely,Vu ThaiGeneral Manager

8/10 Good

Bradley, Seattle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with restaurants and parks near by. Short taxi ride to some of the major attractions. Hotel is a typical Novotel in design and features. This location currently does not have a spa, but offers an off-site option. Room was not as expected and not as nice as the same room in Da Nang (Premier Corner Suite). Still pleasant. Lounge is rather small and very basic.Staff are very welcoming and pleasant. Breakfast was good with attentive staff. Overall a good experience.
Stayed 3 nights in Apr 2023
Response from General Manager on 4 Nov 2023
Dear Bradley,Thank you for sharing your experience at Novotel Saigon Centre.Your kind words mean a lot to us and we are grateful for your compliments.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay.
Always welcomed with a smile. The friendliest hotel. Nothing is ever a problem. Staff are outstanding and caring. Rooms very clean and spacious. Great location. Food delicious and great choice of menu. Will be returning soon.
Stayed 1 night in Mar 2023
Response from General Manager on 27 Oct 2023
Dear Anonymous,Thank you for sharing your experience at Novotel Saigon Centre.Your kind words mean a lot to us, and we are grateful for your compliments.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Thai Phuoc VuGeneral Manager

10/10 Excellent

Kevan

Stayed 2 nights in Feb 2023
Response from General Manager on 27 Oct 2023
Dear Kevan,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Thai Phuoc VuGeneral Manager

10/10 Excellent

Muhammad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful. Smooth check-in and room was clean. Room services was prompt and daily. No complaints. The hotel’s location is quite central with lots of things at walking distance.
Stayed 3 nights in Jan 2023
Response from General Manager on 27 Oct 2023
Dear Muhammad,Thank you for sharing your experience at Novotel Saigon Centre.Your kind words mean a lot to us, and we are grateful for your compliments.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Thai Phuoc VuGeneral Manager

10/10 Excellent

Stephan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for exploring Ho Chi Minh City
Ho Chi Minh City tends to be a busy place, and the Novotel offers a conveniently located and tranquil island of respite for those visiting the city. We found it possible to walk to most of the important tourist destinations, and enjoyed exploring the many restaurants in the area.
Stayed 1 night in Dec 2022
Response from General Manager on 27 Oct 2023
Dear Stephan,Thank you for sharing your experience at Novotel Saigon Centre.Your kind words mean a lot to us, and we are grateful for your compliments.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Thai Phuoc VuGeneral Manager

10/10 Excellent

NICOLAS JEAN-MICHEL

Response from General Manager on 21 Nov 2023
Dear NICOLAS JEAN-MICHEL,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager

8/10 Good

Binh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We love the cleanliness, location, together with friendly and helpful staffs. If not for the 2 nights that we smell smoke in the bathroom, we would be extremely satisfied. I recommend Novotel to not tolerate smoking in non-smoking room and fine them heavily because it affects other guests (smoke will find its way to other room)
Response from General Manager on 8 Dec 2023
Dear Binh,Thank you for sharing your experience at Novotel Saigon Centre.Your kind words mean a lot to us and we are grateful for your compliments.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager

10/10 Excellent

Weng Haw, Kuala Lumpur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in everything
Response from General Manager on 8 Dec 2023
Dear Weng Haw,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager

8/10 Good

Tung

Stayed 1 night in Dec 2022
Response from General Manager on 8 Dec 2023
Dear Tung,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager

10/10 Excellent

linh

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff very polite and provided helping when I needed. Bed really good material and nice property
Response from General Manager on 8 Dec 2023
Dear linh,Thank you for taking the time to leave a rating of your experience at Novotel Saigon Centre.We look forward to having the pleasure of welcoming you back to our hotel for more wonderful experiences.Warmest Regards,Vu ThaiGeneral Manager

10/10 Excellent

YIN LIAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service standard is above average, well done. Breakfast spread is excellent.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, good location
Novotel is and remains our top choice of hotel in HCMC. Novotel’s hospitality begins right before we even enter the hotel. Doorman opened the door and carried our luggage. Minh Thong from the front desk extended a warm welcome to us at the counter. We stayed at the same hotel in October and he remembered us. He is an amazing young man. We witnessed him working hard to pacify an unreasonable guests during our stay, together with his night shift colleagues. They acted professionally despite being put in a very difficult situation. ANH was another staff from the front desk that went to the extra miles to assist us during our 7 days stay. Most of the staffs in Novotel Saigon were nice and helpful. The only letdown was their buffet breakfast and the executive lounge. Service was good also but the foods lack quality and varieties. We suggest to think twice before booking the executive room (not much different from superior room) or buying their buffet breakfast (try once is enough because they serve almost the same food everyday and they will not replenish empty plates sooner). Overall we would highly recommend this hotel to anyone visiting HCMC.
Stayed 1 night in Nov 2022

10/10 Excellent

Raymond

Stayed 2 nights in Nov 2022

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
Fantastic stay, great location , breakfast was first class, rooms very clean Front dest service was fantastic
Stayed 5 nights in Oct 2022

8/10 Good

Loan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a center of everything that why I like about Novo
Stayed 15 nights in Oct 2022

6/10 Okay

Karl

Liked: Cleanliness, staff & service
It is advertised as having a spa, which it no longer has. Also, the rooftop bar seems to be inaccessible or closed, or nonexistent.
Stayed 2 nights in Oct 2022

10/10 Excellent

Hakim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Notified for late arrival… Arrived at 3am. Rooms were ready and setup per requested. Staffs were awesome!!! Hotel is in a Great location.
Stayed 2 nights in Oct 2022

10/10 Excellent

Shan Ming

Stayed 2 nights in Sep 2022

8/10 Good

Kanthan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable Luxury Stay
Affordable with a variety room dine-in menu till 11pm. Spacious, clean and comfortable rooms. Walking distance to 24 hour grocery mart, cafes, and restaurants.
Stayed 3 nights in Sep 2022

6/10 Okay

Weng Haw, Kuala Lumpur

Travelled with partner
Liked: Staff & service
No daily housekeeping. Room conditions is very good and staff are friendly
Stayed 2 nights in Sep 2022

10/10 Excellent

Stefen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022