Historic Center Hotels, Strasbourg

"Everything was lovely."

"The ClapClap is in a good location on the edge of Petite France and close to the train station. Room in the annex building was spotless and good value. However, the corridor from lift to room was really grubby. There was loose material on the very dark carpet, suggesting it had not been vacuumed in days. The colour scheme of very dark blue, allied to low intensity lighting, activated by movement made, everything look gloomy. Even the lift was predominantly black in decor. We did not eat here but breakfast looked good. Lemon tea and coffee in room but no milk provided. I don't really understanding that but was given a cup of milk at reception when i asked. This is a good, if quirky, hotel and staff were helpful and friendly. "

"The room was great! The staff was wonderful!"

"Guests are not allowed to use the refrigerator; if you want to use it, you have to pay 10 euros. I paid 250 euros per room per night. The minibar is off-limits; if you want to eat anything, you have to pay a 100 euro deposit. Most five-star hotels include this in the room rate. When I asked if they could remove items from the refrigerator so I could store yogurt and medicine, the hotel said they could, but I would have to pay an extra 10 euros. The room was very old. The air conditioning didn't work; I asked the hotel to fix it, but they sent a fan instead. The curtains wouldn't open. When showering, the hot water suddenly turned cold. This is a five-star hotel? It doesn't deserve five stars; two stars would suffice. I feel terrible; it was a really bad experience."

"Very nice hotel, very clean very friendly staff. The hotel has a great bar with nice desserts for late night cap. The rooms are beautiful and very quiet. Great shower & bath. We didn’t use the spa, it was also little too expensive but we took a peek and it’s quite nice. "

"Very Clean Room"

"The room was quite spacious and comfortable. Bathroom was also adequately sized. All very clean and well maintained. The staff was very courteous and helpful recommending restaurants and explaining how to use the tram to get to the train station. Breakfast was nice and with good offerings. Location is perfect. "

"Awesome hotel "

"This hotel does not offer breakfast on Sunday but we got charged full amount for staying on that day. Please process the refund."