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"We tried both Japanese room and western room and both are good but we preferred the latter. We also love having snacks and drinks in the lounge area and it’s free. I don’t drink alcohol but my family members do and they love it. The onsen is also good."

"Absolutely incredible! The staff was very friendly and the onsens were relaxing. We didn't realize there was a shiatsu massage chair in the room. That was a definite bonus. We went for the junior suite, which was a bit of a splurge, but worth every penny. I would definitely recommend the upgrade. "

"Typical Toyoko hotel chain- clean, quiet, comfortable and at a relatively good location near enough the train station. It also comes with free breakfast which is very appreciated. There is a reasonably priced 24h MaxValu supermarket across the road for your convenience. My only gripe is there is only 1 elevator serving 11 floors. The wait times can get very long during check-in and breakfast hours. My room was on the second floor and they sensibly unlocked the escape stairs for guests to use during breakfast hours. However, it is locked all other times and the only way up/down to/from your room is the lift."

"Staff was very friendly and it was very clean"

"This hotel was wonderful. From its staff to its location - it was a perfect place to rest after touring Yamagata! "

"Great location and price!!"

"Requested for rooms with "

"everything is good, only a little more effort in keeping rooms clean will be fantastic. Not meaning room is dirty, but there is dust accumulated on lamps and corners......"

"clean and quiet room; good breakfast; near the bus stop; great city view; The hotel can help to receive package and stores luggage in front desk for multiple days. But the heater is so hot, unable to switch off. The breakfast buffet start at 0630am, the guest unable to take the first bus to the Zao onsen."