Verified review
2/10 Terrible
Jolyon
12 July 2026
Our planned trip was for a wedding that had to be cancelled due to a serious family illness in the Bride’s family. This was communicated to all guests at least a month before the date.
I immediately messaged the property host aware that there was no cancellation option but hoping for some support or assistance with our booking, no reply. This was after I had tried to call and had left a message, no reply.
I followed up a couple of weeks later and again last week. Ghosted.
I tried to re-schedule for alternative dates as per the app but unbelievably every date I tried was already taken.
I knew that I would likely lose the money I had paid but the most frustrating element from my point of view is the atrocious (in fact entirely absent) customer service.
Common courtesy would have given me a response, even if that was to let me down more gently.
I have no idea what the property is like so can’t reliably comment, I certainly will never find out.
Good luck if you book here, I would imagine all is well if plans don’t change but if they do you’ll be goosed!
Stayed 1 night in Jul 2026










