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Reviews of Thornley house

3.5 out of 5
Thornley house
Thornley House, Thornley Gate, Hexham, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 6 out of 7 reviews" "
Rating 8 - Good. 0 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great B&B for cat lovers
We were made very welcome and loved meeting all the cats. Great breakfast and room comfortable. A must for cat lovers.
Stayed 1 night in Feb 2020

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in a quirky B&B
We had a fantastic visit. Eileen was very welcoming and so were the 6 cats! The breakfast was excellent and we enjoyed a meal at the Golden Lion just 15 minutes walk away. We hope to visit again in the future.
Stayed 1 night in Oct 2019
Response from basil fawlty on 21 Oct 2019
Thankyou so much for the kind review. I hope you will visit me and the cats again from eileen

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
Wonderful home full of interesting collectibles. Very helpful owner with a gentle sense of humor and a love of beautiful cats . Comfortable clean rooms . Really enjoyed staying here.
Stayed 1 night in Oct 2019
Response from Crazy Cat Lady on 11 Oct 2019
We are o glad you enjoyed your stay. The cats enjoyed your company!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Crazy Cat Lady on 11 Oct 2019
Thanks so much. It was a pleasure to have you as a guest and we hope to see you again before too long.

6/10 Okay

Lorraine

Liked: Room comfort
Disliked: Cleanliness
Cat hairs in breakfast, not got what booked paid
Booked for 1 room for 2 adults and 16 year old daughter. We arrived and were told they only had a room for two adults and if she had to make a single room up for my daughter we had to pay another £25. Which we had no choice but to do. It was good owner got up to make my husbands breakfast early. When my daughter and I went for breakfast there were cats sitting on the breakfast table and there was cat hair in my breakfast and on the uncovered butter. There are 6 cats which are lovely but not to be allowed in the dinning room or the kitchen. Dishes were dirty also, not washed properly. Breakfast was left and the tea and coffee was stone cold so that was left also.
Stayed 1 night in Jun 2019
Response from Eileen on 19 June 2019
Our sincere apologies to you. This is not the experience we wish our guests to have, and we will do all we can to ensure that this does not happen again. It seems that we did not take into account the fact that one guest was taking breakfast earlier than others, but again this is not acceptable and should not have happened. The cats should not be allowed into the dining room, and we will make sure to check that this does not happen again. Our guests' comfort and the quality of their stay matters enormously to us and we will be sure to take whatever action is necessary. We are grateful to you for bringing these matters to our attention.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the house, the garden, the cats (obvs!) and the owner.
Stayed 2 nights in May 2019
Response from Basil Fawlty on 6 June 2019
I'm pleased you enjoyed your stay.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Basil Fawlty on 28 May 2019
I'm pleased you enjoyed your stay