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Heron Island Resort

Photo gallery for Heron Island Resort

Featured image
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers

Overview of Heron Island Resort

Heron Island Resort

3.5 out of 5

4.1/5 Very good

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Air conditioning
  • Spa
  • Restaurant
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
  • Temperature checks
Via Gladstone, Heron Island, QLD, 4000

Explore the area

  • Popular LocationHeron Island Dock1 min walk
  • Popular LocationThe University of Queensland - Heron Island Research Station1 min walk

Choose dates to view prices

About this area

Heron Island

Located in Heron Island, Heron Island Resort is in a national park and on a private beach. While the natural beauty of Capricornia Cays National Park and Coral Sea can be enjoyed by anyone, those looking for an activity can head to Heron Island Dock. Spend some time exploring the area's activities, including whale watching.

What's nearby

  • Heron Island Dock - 1 min walk
  • The University of Queensland - Heron Island Research Station - 1 min walk

Restaurants

  • Shearwater Restaurant — 1 min walk
  • Shearwater Restaurant - 2 min walk

About this property

Heron Island Resort

Resort with private beach and full-service spa
Spend the day relaxing on Heron Island Resort's private white sand beach or pampering yourself at the resort's full-service spa. All 112 rooms provide conveniences such as fridges and electric kettles, plus balconies or patios and free tea bags/instant coffee. Other amenities available to guests include ceiling fans, hairdryers and showers.
Heron Island Resort offers 112 forms of air-conditioned accommodation with a ceiling fan. Rooms open to balconies or patios. Bathrooms include a shower, complimentary toiletries and hairdryers. Housekeeping is provided on a daily basis.
Recreational amenities at the resort include a private beach, an outdoor pool and a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Aqua Soul Spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 16 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: WiFi (AUD 5 per hour)

Parking and public transport

  • Self parking on site (AUD 10 per night)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop
  • 1 bar/lounge

Things to do

  • Boat tours
  • Ecotours
  • Fishing
  • Full-service spa
  • Helicopter/aeroplane tours
  • Kayaking
  • Outdoor pool
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • Front-desk safe
  • No lifts
  • Reception hall

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • TV/satellite channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee
  • Fridge

Outdoor space

  • Balcony or patio

More

  • Desk

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Express checkout

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 16 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
For more details, please contact the property using the information on the booking confirmation
There is no cell phone service at this property due to its remote location.
This property is accessible by boat or helicopter. Boat transfers are available at 9:30 AM from Gladstone to Heron Island on Friday-Monday and Wednesday. The required fee for boat transfers is AUD 75 per adult and AUD 38 per child each way. On Tuesday and Thursday, access is only available via helicopter for the listed transfer service fee amounts. On December 25, access is only available via helicopter.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 75.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Fees

The listed destination fee is charged for a maximum of AUD 21 per person, per stay.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for wireless Internet in public areas: AUD 5 per hour (rates may vary)
  • Self-parking fee: AUD 10 per night
  • Rollaway bed fee: AUD 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests must transfer via boat or floatplane to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Heron Island Resort
Heron Island Hotel Heron Island
Heron Hotel Heron
Heron Island Resort Resort
Heron Island Resort Heron Island
Heron Island Resort Resort Heron Island

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 54 out of 151 reviews
5 - Excellent 36%
Rating 4 - Good. 71 out of 151 reviews
4 - Good 47%
Rating 3 - Okay. 15 out of 151 reviews
3 - Okay 10%
Rating 2 - Poor. 8 out of 151 reviews
2 - Poor 5%
Rating 1 - Terrible. 3 out of 151 reviews
1 - Terrible 2%

3.7/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

3.5/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing diving and nature, food not so good...captured by one expensive resturant
Stayed 4 nights in Oct 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible! Cannot fault our experience on heron island. This isn’t a luxury resort but if you’re into snorkelling and diving it is the place to be. The food was amazing and so exciting having a different menu every day. We cannot wait to return and won’t stop talking about it for a long time.
Stayed 3 nights in Jul 2021

3/5 Okay

Stayed 4 nights in Jul 2021

4/5 Good

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The location, scenery and particularly the snorkelling was spectacular. The food was good and plentiful, particularly for a 3 star resort. The staff were friendly and helpful at all times. Unfortunately, the condition of the resort itself is poor and really needs some money invested. The toilet in our room, and I understand many others as well, was not receiving any water supply for much of our stay so could not be flushed. This included a period in excess of 24 hours and there was clearly a blockage in the waste water coming from our shower as the water was flowing up and out of the waster water vent. Both these issues have the potential to create significant health and safety issues.
Stayed 5 nights in Jun 2021

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2021