Close to West Lake, VNAHOMES Serviced Apartment provides a corner/local shop, dry cleaning/laundry services and a gym. Guests can connect to free in-room WiFi.
Located in Tay Ho, a neighbourhood in Hanoi, VNAHOMES Serviced Apartment is near the airport. Dong Xuan Market and Hanoi Old Town Night Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Lake and Hoan Kiem Lake. Hanoi Botanical Garden and Ho Tay Water Park are also worth visiting. Visit our Hanoi travel guide
You'll have the entire apartment to yourself and will only share it with other guests in your party.
VNAHOMES Serviced Apartment
A fitness centre, a fridge in a common area and concierge services are available at this apartment building. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Each apartment provides a TV with cable channels, plus a kitchen with a fridge, a stovetop and a microwave. Conveniences include a washer/dryer and a dining area, and guests will appreciate thoughtful touches, such as a pillow menu and slippers. Change of towels is available on request.
VNAHOMES Serviced Apartment offers 19 air-conditioned accommodations with washers/dryers and minibars. This accommodation offers separate sitting areas. Memory foam beds feature premium bedding. A pillow menu is available. Premium cable televisions are provided. Accommodation at this 4-star apartment has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, slippers, designer toiletries and bidets.
Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and rice cookers. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the apartment include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Tile flooring in room
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Designated smoking areas (fines apply)
Services and conveniences
24-hour front desk
Blackout drapes
Change of bedsheets (on request)
Change of towels on request
Concierge services
Daily housekeeping
Free bottled water
Grocery/convenience store
Iron/ironing board on request
Lockers
Luggage storage
Multilingual staff
Porter/bellhop
Proposal/romance packages
Safe
Safe at front desk
Tour and ticket assistance
Location highlights
Near a hospital
Near the airport
Things to do
Bicycle parking
Bicycle rentals
Bicycle storage
Gym
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
19 units
Bed sheets changed on request
Bicycle parking
Bicycle rentals
Bicycle storage
Reception hall
Soundproofing
Towels (changed on request)
Water dispenser
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: VND 100000
Minimum check-in age - 15
Check-out
Check-out before noon
Late check-out subject to availability
Late check-out fee: VND 100000
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Payment types
Important information
Optional extras
Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 4)
Early check-in fee: VND 100000 (subject to availability)
Late check-out fee: VND 100000 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Property is also known as
Vnahomes Serviced Hanoi
VNAHOMES Serviced Apartment Hanoi
VNAHOMES Serviced Apartment Aparthotel
VNAHOMES Serviced Apartment Aparthotel Hanoi
Frequently asked questions
Is VNAHOMES Serviced Apartment pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at VNAHOMES Serviced Apartment?
As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at VNAHOMES Serviced Apartment on 12 Mar 2026 start from AU$42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at VNAHOMES Serviced Apartment?
This property doesn't offer parking.
What time is check-in at VNAHOMES Serviced Apartment?
Check-in start time: 2:00 PM; check-in end time: anytime. Early check-in is available for a fee of VND 100000 (subject to availability).
What time is check-out at VNAHOMES Serviced Apartment?
Checkout is at noon. Late checkout is available for VND 100000 (subject to availability).
Does VNAHOMES Serviced Apartment provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of VND 500000 per vehicle applies.
Where is VNAHOMES Serviced Apartment located?
Located in Tay Ho, this apartment building is within 2 miles (3 km) of West Lake, Museum of Ethnology and Embassy of Japan. Vietnam Museum of Ethnology and Lotte Center Hanoi are also within 2 miles (3 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
VNAHOMES Serviced Apartment Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0
Cleanliness
8.6
Amenities
8.6
Property conditions & facilities
Rating 10 - Excellent. 24 out of 43 reviews
10 - Excellent
24
Rating 8 - Good. 13 out of 43 reviews
8 - Good
13
Rating 6 - Okay. 5 out of 43 reviews
6 - Okay
5
Rating 4 - Poor. 0 out of 43 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 43 reviews
2 - Terrible
1
Reviews
10/10 Excellent
Gerald
22 Dec 2025
Clean rooms and attentive staff
Gerald
Stayed 4 nights in Dec 2025
10/10 Excellent
Tsering
12 Dec 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice and clean and quiet
Tsering
Stayed 1 night in Dec 2025
10/10 Excellent
Sapana
6 Dec 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent customers service and nice and clean room and washing machine is plus and quite and nice at night time
Sapana
Stayed 4 nights in Nov 2025
10/10 Excellent
Kyle
11 Nov 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
We enjoyed our stay here. Rooms were clean and well-equipped. Kitchenette was a nice to have, along with the washing machine. Great value for the price and lots of stuff within walking distance. Good for short or longer term stays.
Kyle
Stayed 4 nights in Nov 2025
10/10 Excellent
Peter
20 Mar 2025
Liked: Cleanliness, room comfort, communication
VNA Hotel
On this trip to Vietnam the VNA was one of the best apartments we stayed in. Staff were super friendly and efficient organising our taxi's and transfers. Large comfortable rooms close to restaurants and lake.
Peter
Stayed 3 nights in Mar 2025
10/10 Excellent
Robert
30 Apr 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Comfortable room, good WiFi. Nice and professional staff. Good location, easy access to downtown and the airport.
Robert
Stayed 5 nights in Apr 2024
8/10 Good
Linda
27 Feb 2025
Liked: Cleanliness, amenities, communication
Front staff was excellent. Thanh was very helpful
Linda
Stayed 4 nights in Feb 2025
10/10 Excellent
SAITO
4 Jan 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staffs and smooth communication,
SAITO
Stayed 5 nights in Dec 2024
10/10 Excellent
Roberto
3 Aug 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
We stayed at the VNAHomes apartment for three weeks in May and it was amazing. The staff are extremely friendly and the service provided is well worth the price. I would definitely recommend this property to other travelers.
Roberto
8/10 Good
Shawn
17 Dec 2024
Liked: Cleanliness, amenities, communication
Old suit but good enough hot water to shower. Good Fesh clean towers. good Accessable to all favorites sight seeing places.
Shawn
Stayed 1 night in Dec 2024
8/10 Good
Ella
12 Sept 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
The apartment was not as fancy as I initially thought but it still had everything we needed and had very nice beds and showers. The staff were EXTREMELY helpful and responsive-they made sure we always had everything we needed. I would totally stay here again if I returned to Hanoi
Ella
Stayed 5 nights in May 2024
6/10 Okay
Adam
10 Oct 2025
Liked: Amenities, property conditions & facilities, communication
the service was good and they deliver breakfast sandwiches to your door but the bed is not very comfortable and there’s no where to put shower gel in the shower besides the floor, we dropped the soap dispenser in the shower and the glass went everywhere and we had to pay for it. kind of annoying.
Adam
Stayed 4 nights in Oct 2025
10/10 Excellent
Atsushi
26 Nov 2023
Liked: Cleanliness, amenities, property conditions & facilities, communication
This hotel is located a little far from center of hanoi city, but there is many café located near west lake.
And more than that, the all staff is greatly kindness.
I was impressed by the staff.
Atsushi
Stayed 2 nights in Nov 2023
10/10 Excellent
Paulo
21 Jan 2024
Liked: Cleanliness, property conditions & facilities, communication
The apartment was spacious, clean, and with plenty of natural light. It is located one block from the largest lake in Hanoi, which is lined up with cafes and restaurants. The neighborhood is beautiful and much calmer than the Old Quarter. Additionally, the service personnel was always kind and helpful. I will certainly stay there in my next trip to Hanoi.
Paulo
8/10 Good
Li Nai
28 Jan 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff was amazing here and they were so communicative. Although it was super loud location, u get a cafe right downstairs and 30min grab into old quarter. The breakfast isnt that good so i would just get food elsewhere tbh the meat in the pho was rotten tasting so after that i did not eat their breakfast. Overall the staff is really sweet and the location is nice
Li Nai
Stayed 5 nights in Jan 2025
10/10 Excellent
KI HUN
22 July 2024
Liked: Cleanliness, room comfort, communication
Lovely Follow Ups
I found some problems in my room right after check in. A little bit depressed. I took photos and shared them with hotel. Wow! Amasing follow up. I felt hotel is serious with the complaints from the guests. When i check out, i delivered my thanks to the hotel. VnaHomes is Hanoi itself to me. Lovely smiles of the hotel staff are another beauty. Thanks again.
KI HUN
Stayed 3 nights in Jul 2024
10/10 Excellent
Shawn Hunter
3 Aug 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
I enjoyed the location of the hotel, a lot of stuff in Hanoi wasn’t too far if I took a Grab.
Shawn Hunter
Stayed 9 nights in Jul 2025
10/10 Excellent
Julia
1 July 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location near the lake! The apartment was nice and big. Very clean! Had a very nice stay.
Julia
Stayed 1 night in Jun 2024
8/10 Good
Linda
23 Feb 2025
Liked: Cleanliness, communication
Reception very helpful.
Linda
Stayed 2 nights in Feb 2025
10/10 Excellent
Verified traveller
16 Feb 2023
Liked: Cleanliness, room comfort, communication
We really enjoyed our stay here, and actually ended up extending it because we were so comfortable. We loved that it was so central, and a quick walk to the water.
The room was spacious, the staff were so kind and incredibly helpful, and the kitchenette was perfect.
Definitely worth the price, if not more.
Verified traveller
Stayed 1 night in Jan 2023
6/10 Okay
John
13 Mar 2025
Liked: Cleanliness
Disliked: Amenities, communication
Decent self contained room. Communication and sevice from male staff terrible. No idea, lax, zero interest and care factor
John
Stayed 7 nights in Mar 2025
8/10 Good
Shoshanna
26 Mar 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was great. It was a great space, clean, and the staff were wonderful. Unfortunately the area was not good for tourists. There is not much to see in the area, no shops, lots of cafes but they don’t seem to serve food. There are quite a few seafood restaurants out on the busy main road by the lake, but limited English by the locals in this area so ordering is difficult, and options other than seafood are very limited.
Shoshanna
Stayed 1 night in Mar 2024
6/10 Okay
John
21 Mar 2025
Disliked: Communication
Really bad communication and some staff would just nod and smile and have back again and again to finally they understood. Very frustrating. Its also too far out of the city and no decent restaurants close
John
Stayed 4 nights in Mar 2025
8/10 Good
Verified traveller
17 May 2024
Liked: Cleanliness, room comfort, communication
Slightly above average
The reception was acceptable. The front desk personnel were friendly. The hot water took a while to flow; the knobs were not label, therefore, it was difficult to adjust the water temperature. The breakfast was quite unacceptable. The vendor that catered to the hotel was unfriendly and the menu was very limited as well. The check out time was 12:00 noon; however, the housekeeping staff sort of pushed and rushed the tenants out of the room. This is why the rating for this location earned only 4 stars.
Verified traveller
Stayed 3 nights in May 2024
8/10 Good
Mikako
16 Feb 2026
Liked: Amenities, property conditions & facilities, communication