Marvellous Suite with Balcony | Property grounds
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Reviews of Hanoi Marvellous Hotel & Spa

4 out of 5
Hanoi Marvellous Hotel & Spa
55 Duong Thanh Street, Hoan Kiem District, Hanoi

Reviews

9.8

Exceptional

Rating 10 - Excellent. 772 out of 895 reviews" "
Rating 8 - Good. 111 out of 895 reviews" "
Rating 6 - Okay. 6 out of 895 reviews" "
Rating 4 - Poor. 3 out of 895 reviews" "
Rating 2 - Terrible. 3 out of 895 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Service was excellent. The staff were very personable and genuine.
Stayed 2 nights in Feb 2024
Response from Marvellous Team on 19 Feb 2024
Dear Stuart,Thank you very much for your feedback and high score.We are looking forward to welcoming you back in the near future.

8/10 Good

sio ratha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: -good location for everything -friendly staff and attentive -good variety of breakfast. -quiet for good sleep Con: -Lack of hot water for shower -the dark theme, a little dark in the room and the hallway
Stayed 3 nights in Jan 2024
Response from Marvellous Team on 19 Feb 2024
Dear Sio,Thank you so much for your review.We will do our best to improve all the cons that you mentioned above. We deeply appreciate your feedback so that we can have a chance to update our service.We hope to welcome you back in the near future.

4/10 Poor

Thanh

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place is central but very small and old, picture may be misleading
Stayed 3 nights in Jan 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hanoi Marvellous Hotel Team on 14 Dec 2023
Dear Jared,Thank you for your review.We are so happy that you enjoyed your stay at Hanoi Marvellous Hotel and Spa.We look forward to welcoming you back one day.Merry Christmas and Happy New Year!

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, staff were very attentive and went out of their way to accommodate us.
Stayed 1 night in Nov 2023
Response from Hanoi Marvellous Hotel Team on 3 Dec 2023
Dear Taylor,Thank you so much for choosing Hanoi Marvellous Hotel and leaving a nice review for us.It's great to know that we enjoyed your stay with us.We hope to have a chance to welcome you back in the furture.

10/10 Excellent

Federica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel at Marvellous hotel was very kind, friendly, professional and flexible. The room are spaciuos noise free and clean. The brreakfast has plenty to choose from. Wonderful location!
Stayed 2 nights in Nov 2023
Response from Hanoi Marvellous Hotel Team on 3 Dec 2023
Dear Federica,Thank you so much for choosing us and leaving a nice review for our hotel.It's wonderful to know that we had a nice stay here with us.We look forward to welcoming you back in the furture.

10/10 Excellent

Patrick

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! We will stay there again when we are next in Hanoi.
Stayed 2 nights in Oct 2023
Response from Marvellous Team on 24 Oct 2023
Dear Patrick,Thank you so much for your review and high scoreWe're happy to hear that you enjoy your stay at our hotel. We hope you had an amazing time and best memories in Hanoi.We're looking forward to seeing you again in near future.

10/10 Excellent

Esther, Burnaby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long international flight I arrived at the hotel well before the check in time. When I requested an early check in they promptly had a room ready for me. This level of assistance and attention would be an initial indication of the fine service this hotel offers it's guests. I would like to specifically offer recognition to the reception staff, the restaurant staff as well as housekeeping staff. Across the board this hotel offered exemplary service and conveyed a genuine interest in helping guests have a really memorable stay in the Old Quarter. One of my very best experiences at a hotel. Would whole heartedly recommend this property !!
Response from Marvellous Hotel Team on 22 Sept 2023
Dear Esther,Thank you so much for your review.We deeply appreciate your compliment for our hotel staff and it's an honor for us to bring you the good memories here.Hope to welcome you back in the near future.

10/10 Excellent

Jia Hao

Liked: Cleanliness
Nothing
Stayed 1 night in Aug 2023
Response from Marvellous Hotel Team on 2 Sept 2023
Dear Mr. Jia Hao,Thank you so much for your review.It's wonderful to know that you enjoyed your stay at our hotel. We hope to have a chance to welcome you back in the future.Thank you and best regards,

10/10 Excellent

Emi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was marvellous!
Stayed 2 nights in Aug 2023
Response from Marvellous Hotel Team on 17 Aug 2023
Dear Emi,Thank you so much for your nice review. It's wonderful that you had a great stay at our hotel. We hope to have a chance to welcome you back in the future.Have a fantastic day!

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel. Great value and lovely people. Lan, Jake, Daniel all went above and beyond to make our stay a very good experience.
Stayed 7 nights in Jul 2023
Response from Marvellous Hotel Team on 1 Aug 2023
Dear Charles,Thank you so much for your nice review.We are so happy that you enjoyed your stay at our hotel.We hope to have a chance to welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is incredibly friendly and professional- they helped us with suggestions for food, arranging transportation, local customs etc. The room was very spacious and comfy. Highly recommend and would love to go back!
Stayed 7 nights in May 2023
Response from Marvellous Hotel Team on 30 May 2023
Thank you so much for your nice review!We hope to have a chance to welcome you back soon.Have a fantastic day!

8/10 Good

Mark, Sonoma

Travelled with partner, Travelled with group
Liked: Staff & service
Had character but needed some work. Room was nice and large but needed a little refreshing.
Stayed 4 nights in Apr 2023
Response from Marvellous Hotel Team on 26 Apr 2023
Dear Sir,Thank you so much for taking your time to post a review for us. It's great to know that you enjoyed your stay with us. We will do our best to improve our service and facilities.We hope to have a chance to welcome you back in the future.Best regards,

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a marvelous experience at the Marvellous hotel restaurant and spa. Everyone was so nice and we highly recommend this hotel which lives up to it's name. The room was large, clean and comfortable, the included breakfast was a combination of a delicious and interesting buffet and made to order dishes, including an amazing vegetarian pho. We also highly recommend the spa, where we had the hot stone massage, the foot spa and facial treatments. All were absolutely marvelous! We will definitely be staying here again on our next trip to Hanoi! Highly recommend!
Stayed 2 nights in Apr 2023
Response from Marvellous Hotel Team on 18 Apr 2023
Dear sir,Thank you so much for your nice review. It's wonderful to know that you had a nice stay at our hotel. We all look forward to having a chance to welcome you back in the future.Have a lovely day!

10/10 Excellent

Braelene

Stayed 2 nights in Apr 2023
Response from Marvellous Hotel Team on 2 May 2023
Dear Braelene,Thank you so much for choosing our hotel.It's great to know that you were happy with your stay with us.We hope to have a chance to welcome you back in the future.Best regards,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was quiet, very clean, and comfortable. The staff were exceptional. Very friendly and took time to know us. We booked a lovely tour to Ninh Binh through them as well.
Stayed 3 nights in Mar 2023
Response from Marvellous Hotel Team on 20 Mar 2023
Dear Christopher,Thank you so much for your nice review.It's great to know that you enjoyed your stay with us.We hope to have a chance to welcome you back in the future.Have a great week ahead!

10/10 Excellent

Midori, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff! Comfortable beds and breakfast buffet was delicious. Would recommend 10/10!
Response from Marvellous Hotel Team on 12 Feb 2023
Dear Midori,Thank you so much for your nice review. It's great to know that you enjoyed your stay with us. We hope to have another chance to welcome you back one day.Wishing you a fruitful year ahead!Best regards,

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Marvellous Hotel Team on 30 Jan 2023
Dear Brenda,Thank you so much for taking your time to post a review for our hotel.We hope to have a chance to welcome you back one day.Best regards,

10/10 Excellent

Tan Boon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were most helpful and attentive even though we stayed for only one night before heading back home. Need help to get some flowers and they directed us to the relevant spots and we got what that we wanted easily after a short walk. The room was very well appointed and fairly large ( family suite with city view) . Breakfast was good and fresh. Thanks to Daniel for the insight on the Vietnamese language and it’s uniqueness.
Response from Marvellous Hotel Team on 17 Jan 2023
Dear Mr. Tan Boon,Thank you so much for your nice review.We are so happy that you enjoyed your stay at Marvellous Hotel and Spa. We hope to have a chance to welcome you back for a longer stay next time.Have a great day!

10/10 Excellent

Wooi Boon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, centrally located, enjoyable breakfast
The first thing that needs mentioning is that the counter staff at Hanoi Marvellous were friendly, always smiling and helpful. They helped me book a transfer to the airport for my family of six and gave good advice on how long it would take to get to the airport, typical traffic situations to watch out for, etc. The two family suites with city view we booked were sufficiently spacious for accommodation around the squeezy Old Quarter area. These rooms were at the front end of the building, thereby offering a large clear glass (double curtained) view of the city below. Best to keep windows close if you don't like the ambient hooting noise characteristic of this part of Hanoi. We enjoyed the breakfast provided at the Marvel Restaurant on the 6th floor. The food options were just nice and of high quality. Not too many varieties of the same food type, so one is not tempted to over eat and also less food wastage. Hotel is also conveniently located, which makes it easy for us to walk out to the good restaurants nearby, gift shops (if you like hand painted pottery, try visiting Tava Handicraft at Hoan Manh Street nearby) and the Vietnam Military History Museum, which we visited on 22 Dec. There were many school children there as it was also the founding day of the Vietnam People's Army. It is an interesting nearby place to visit to get a Vietnamese perspective of the struggles the people endured through the many centuries of war and fight for their independence. I would consider stay
Stayed 3 nights in Dec 2022
Response from Marvellous Hotel Team on 9 Jan 2023
Dear Wooi Boon,Thank you so much for your wonderful review.It's great to know that you really enjoyed your stay at our hotel. We look forward to welcome you back in the future.Happy New Year!

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous staff and service
A very nice hotel in a great location with the most wonderful staff. Easily recommend and will stay there again on my next trip to Hanoi.
Stayed 6 nights in Dec 2022
Response from Marvellous Hotel Team on 22 Dec 2022
Dear Zachary,Thank you for your nice comments.We are very much looking forward to having a chance to welcome you back soon.Merry Christmas and Happy New Year!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are cute and exactly as shown online. Despite the busy (and noisy) streets, the rooms were quiet. The service was amazing and the staff was informative and helpful. The location is within walking distance of many fantastic restaurants and tourist sites.
Stayed 6 nights in Dec 2022
Response from Marvellous Hotel Team on 22 Dec 2022
Dear Sir/Madam,Thank you so much for your nice review.It's wonderful to know that you enjoyed your stay with us.We hope to welcome you back in the future.Merry Christmas and Happy New Year!

10/10 Excellent

Warren

10/10 Excellent

Kwok Kwong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location that is close to everything. Lots of eateries and coffee shops nearby and most attractions are within walking distance. Breakfast is fantastic and we love all the items so much. Staff are super friendly and helpful. We have a wonderful experience staying here and probably will stay again in the future.
Stayed 1 night in Nov 2022
Response from Marvellous Hotel Team on 28 Nov 2022
Dear Mr. Kwok Kwong,Thank you so much for your nice review.We are very happy that you enjoyed your stay at our hotel. We look forward to welcome you again soon.All the best to you and your family!

10/10 Excellent

Nigel

Stayed 2 nights in Nov 2022
Response from Marvellous Hotel Team on 29 Nov 2022
Thank you so much for your review.We are happy that you enjoyed your stay at our hotel. We hope to have a chance to welcome you back in the near future.

10/10 Excellent

Kwok Kwong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with friendly and helpful staff. Room is great and comes with all required amenities. Probably will stay again for next coming visits.
Stayed 2 nights in Nov 2022
Response from Marvellous Hotel Team on 24 Nov 2022
Dear Sir,Thank you so much for your nice review.It's great to know that you enjoyed your stay at our hotel. We all hope to have another chance to welcome you back in the future.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are fantastic, specially Daniel “the incredible”!
Stayed 1 night in Oct 2022
Response from Marvellous Hotel Team on 19 Nov 2022
Dear Sir,Thank you so much for choosing Hanoi Marvellous Hotel and Spa!It's great that you had a nice stay at our hotel. We look forward to have a chance to welcoming you back soon.Have a lovely day!

10/10 Excellent

Danny

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staffs and the location is in the middle of the city.
Stayed 1 night in Sep 2022
Response from Marvellous Hotel Team on 19 Nov 2022
Dear Danny,Thank you so much for your nice review!We hope to have a chance to welcome you back in the future.All the best to you!

6/10 Okay

Ho Sum Raymond

Stayed 1 night in Aug 2022

10/10 Excellent

Kisuk

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
과하다 싶을 정도로 너무나 친절하고 직원분들 영어도 잘 하시고 항상 도움주시고 감사합니다. 여기는 창문이 있는 객실이 있는지 모르겠지만 창문 있는 객실로 예약하세요
Stayed 2 nights in Jul 2022
Response from Marvellous Hotel Team on 3 Aug 2022
Dear Kisuk, Thank you for your review. It's great to know that you enjoyed your stay at our hotel. We hope to have a chance to welcome you back in the future.

10/10 Excellent

Yun

Stayed 4 nights in Jul 2022

10/10 Excellent

Jaesh

Stayed 4 nights in May 2022

10/10 Excellent

Jeannie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a very good experience in this beautiful hotel in the heard of Hanoi. very calm and pleasant. we slept very well. it was a very good bed (all clean and of good quality). the staff is very helpful and extremely friendly! I would really like to stay at the marvelous again.
Stayed 1 night in May 2022

2/10 Terrible

richard

Stayed 1 night in Feb 2022

10/10 Excellent

Nhat Duy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Stayed 2 nights in Apr 2021

8/10 Good

Ciaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option
Staff were friendly. Room comfortable and in good condition. Would stay again.
Stayed 1 night in Mar 2021

2/10 Terrible

BEN, Napier

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The property was closed and my wife got accommodated in a lesser sister hotel.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me & my wife had a great stay. Hotel staff is very nice and sweet. Very helpful and supportive. They helped in planning our day trip to Ninh Binh and it was wonderful. Breakfast is very nice too and since we were vegetarians they took care of it and ensured we get good sufficient options at the buffet. I must admit I was really impressed with their service. Probably the best I have experienced. Location is great too. I definitely recommend the hotel to anyone who is planing to visit Hanoi
Stayed 2 nights in Aug 2019

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with character in old quarter
Great little hotel in perfect location for the old town. Staff very attentive. Would recommend.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Hotel
This hotel is centrally located in and convenient for all the sites and sounds in the city. The staff are outstanding, and I mean outstanding from the minute you walk in the door until the moment you are leaving and wishing you were staying longer. Exceptional value for money and the best hotel so far on our trip, excellent, we’ll done Hotel Marvellous, we cant wait to come back again.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020

10/10 Excellent

Zora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel - Warm Hospitality!
Highly recommend! This is a lovely hotel - decorated so thoughtfully for Christmas. Great location - walking distance to many sights. The room with the patio area is large and comfortable, with an amazing view of Hanoi. We were so impressed by the attentive staff, who provided such a warm welcome. Special efforts were made to make this a memorable stay - chocolates and an individualized card. Breakfasts were delicious and the restaurant in the sister hotel nearby is amazing - try the grilled fish!
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel at the centre of old quarter, the traffic is crazy but my room was so quiet! It's nice and clean and with very good breakfast buffet, staff are all super nice and friendly. I got a free cooking class at the restaurant for Vietnamese cuisine and it was awesome! Will totally stay there again next time in Hanoi. Walking distance to the lake and many nice local restaurants nearby. Got a few massage places nearby too!
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
It was a warm stay in the hotel. Very convenient location. Train Street, the mural, the Old Quarter, the Lake, St Joseph Cathedral are all within walking distance. Very caring service we have received from Tom, Lizzie and My. They are trustful and sincere, superb!
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had wonderful experience staying at Marvellous. Hotel staffs were all very caring and kind. Location is perfect. It is in the old quarter but away from noisy part of the town. We had a family suite with 1 king + 1 twin bed. Very roomy. The laundry service was extremely convenient. Hotel staff picked up our clothes before 5pm and they were returned clean and neatly folded next morning. One morning our tour guide mistakenly came to pick us up at 7am instead of arranged 7:30am pick-up time. The hotel staff thoughtfully packed breakfast for us to-go on the trip. We are really happy staying with Marvellous and will sure choose Marvellous again if we return in the future.
Stayed 2 nights in Dec 2019

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Marvelous hotel was perfect. The staff was the friendliest I’ve ever experienced at any hotel (no joke)! They were incredibly helpful in helping me get to the airport (with a private pick up). They gave me a discount on a great foot massage at their spa. The breakfast was great. And they helped arrange a tour for me to Hanoi. It’s also very safe and perfect for solo travelers!
Stayed 2 nights in Dec 2019

8/10 Good

Timo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, mind rooms with no window
It was overall very good. But it would have been nice to know in advance that our room had no window.
Stayed 2 nights in Dec 2019

10/10 Excellent

Lauryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If I could give this place 10 stars I would. The staff is the friendliest group of people.
Stayed 2 nights in Dec 2019

10/10 Excellent

Katherine, KL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff friendliness and good hotel location.
Stayed 1 night in Dec 2019