Breakfast, lunch, dinner served; Chinese cuisine
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Reviews of Holiday Wuyang Hotel Hangzhou

4.5 out of 5
Holiday Wuyang Hotel Hangzhou
No. 109 Qingbo Avenue, Nanshan Road, Shangcheng, Hangzhou, Zhejiang

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 62 reviews" "
Rating 8 - Good. 32 out of 62 reviews" "
Rating 6 - Okay. 7 out of 62 reviews" "
Rating 4 - Poor. 6 out of 62 reviews" "
Rating 2 - Terrible. 3 out of 62 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Wun Ho

Disliked: Cleanliness
The service is worser than 2017, room cleaning hasn’t washed cup, some guests were smoking at the room and opened their room
Stayed 3 nights in Dec 2019

6/10 Okay

Jun

Disliked: Room comfort
Stayed 2 nights in Jul 2019
Response from Rich on 27 July 2019
感谢您的入住，欢迎再次光临

4/10 Poor

Verified traveller

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The location is good; right off bus line 31, walking distance to West Lake and beautiful views. One staff person spoke English. The others who didn’t acted professionally but didn’t make any effort to communicate in either Mandarin or English. The walls in the room were chipped away and had mold growing on them. We didn’t have any water available until midnight, and then it took time for hot water to be available. We arrived at 5 pm and they said our room wasn’t ready, we insisted and they allowed us to check in. Posted check in time is 3pm. The lobby bar has really limited choices. Make sure you show up for breakfast we’ll before the ending time as they take everything down right at 9:30. Food past 9:00 was cool and dried up. Our room keys failed several times and we had to reprogram them every time we returned from an outing. Whenever we called the front desk, they would hang up without saying anything and then have someone who spoke English call back. Overall, this property is okay. Perhaps a little overpriced for the quality and service. But the neighborhood and convenience to the area is worth it.
Stayed 1 night in May 2019

8/10 Good

Xian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is good: very lose to the West Lake. The room is smaller than I expected.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
We stayed 2 days over there. Staffs are friendly and helpful in general. The location is very convenient with many restaurants around and only few minutes walking to West Lake. The room we stayed is quite small, maybe it is because of those furnitures inside room. Overall we are happy with the hotel and it is good value for money.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Arrived at night about 9pm and there was only a check in table. The staff was multi-tasking, answering phone calls, replying to other guests,......and it took me about 15mins to check in even as I'm the only 1 checking in at that time. Hotel location is just opposite the west lake which is good given that I get to take a stroll in early morning before rushing off to the airport. Breakfast is average, doesn't really have a big spread.
Stayed 1 night in May 2018

8/10 Good

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hot under the collar
The hotel was modern, clean and the service was impeccable. The location right next to west lake, dining and so much more was fantastic. The only problem, and it was a big one for me, was that it was unseasonably warm and my room was 85 degrees F. Hotel management informed me that it was their hotel tradition not to turn on air conditioning in the evening. After two encounters, I settled for an electric fan that I stuck in the window to draw out hot air. It made an otherwise fantastic visit nearly unbearable.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, very good breakfast, the room is a little small but comfortable. The only problem is their A/C! I set the temperature to the lowest but still not cool enough.
Stayed 5 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Room very small, looked much smaller than pictures. LOCATION good. Ok clean, air conditioning no good

2/10 Terrible

Andre

Disliked: Staff & service, property conditions & facilities, room comfort
worst hotel service & amenities for the price

6/10 Okay

Florin, Austin, TX

Liked: Cleanliness, staff & service
OK hotel by West Lake
A bit dated hotel, inside and out, very close to West Lake, and not very easy to find. Staff was very helpful (although not very proficient in English). I forgot a sweater in the room and the staff figured it out and hurried downstairs while I was waiting for my taxi. Breakfast can be skipped. Priced well considering the position.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and incredible value for money. Staff's English was perfect and all were very helpful.
Response from General Manager on 24 Feb 2017
Dear Megan,thank you for your compliment,wellcome to Hangzhou again

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Response from General Manager on 24 Feb 2017
Thann you

8/10 Good

Kum Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HangZhou West Lake good choice
Very nice hotel, good service
Response from General Manager on 24 Feb 2017
Thank you for your affirmation,wellcome again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel close to west lake
Room layout is excellent, clean, and comfortable bed. 5 Minites walk to west lake.
Response from Hotel Manger on 16 Jan 2017
Thank you for your affirmation,wellcome again

8/10 Good

Paey Thong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Condition of hotel is good but no good view of xihu
Response from General Manager on 16 Jan 2017
The West lake side of building dose not allow morn than 30 meters,so the roadside trees blocking the West lake.Walk from the hotel to the west lake only 200 meters.

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay like an affluent Chinese tourist
I stayed at the hotel while attending a conference at the China National Silk Museum, an easy walk about a mile away. It's a modern property with spacious rooms in the beautiful West Lake area. The air conditioning is tremendously effective, not a given in Hangzhou hotels. As too often the case in hotels, the room was dimly lit and the lights over the bathroom mirror cast weird shadows. But the main thing guests should be aware of is that this is a Chinese hotel for Chinese guests. The staff is nice and will do their best, with help from Weibo's translation service, to help you, but if you need a place where your English is easily understood and your American food expectations are met, don't stay here. If, on the other hand, you want an easy-to-manage introduction to how affluent Chinese travel this might be just the place. Although breakfast wasn't included in my rate, for instance, I did eat at the buffet a couple of times and enjoyed seeing people pile enormous amounts of food on their plate to get their money's worth. The embroidery shop is fun, and the embroiderer is happy to dicker using her calculator.
Response from General Manager on 16 Jan 2017
Dear Guest Thank you for your comment on our hotel, as you said, we are not a luxury hotel, but here we can feel the classic and modern city of Hangzhou, I hope you can come again

4/10 Poor

Jui-Fu

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Wanyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

WU

The hotel is okay. The location is good. However, don’t recommend the breakfast, it is not worth of paying.
Stayed 2 nights in Sep 2019

8/10 Good

CHIN FAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Rich on 25 July 2019
感谢您的入住，欢迎再次光临

8/10 Good

CHIN FAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Rich on 25 July 2019
感谢您的入住，欢迎再次光临

8/10 Good

Kwok Keung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
在杭州住兩晚，体现很差，第一晚空調有問題，打五次电话，才愿意换房间。第二晚，室外温度大概掉到14度左右 又把空调关了。原因是室外的氣溫下降了所以空調不能開，要關掉中央空調。結果整個晚上都非常悶熱。
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Chihhao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Rich Chen on 25 Oct 2018
Thank you for your recognition.Well come to our hotel again!

8/10 Good

Kin Hing

不錯的酒店，但是，煙味比較重
酒店地點好，近西湖，交通尚算方便；酒店房間也大，床，電視，硬件都算不錯；但是，房間煙味重（在不吸煙樓層了），對於不吸煙人士，會比較難受。
Stayed 3 nights in Sep 2018
Response from Rich on 2 Oct 2018
感谢您的评价，我们有禁烟楼层，下次您可以入住体验，谢谢！

8/10 Good

Kit Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from xiaoqing on 9 Aug 2018
Hello! Thank you for your choice to stay at Holiday Wuyang Hotel.

2/10 Terrible

Verified traveller

Disliked: Staff & service
註明要無菸房的一進房都是煙味。床很硬，浴缸很淺，入住手續費時，一起訂的房間連樓層都安排不一樣。其中一間房屋頂還發霉，實在是不滿意...
Stayed 1 night in Jul 2018
Response from xiaoqing on 9 Aug 2018
Dear guests, Hello! I sincerely thank you for your approval of Holiday Wuyang Hotel, and thank you for your patient and meticulous point of view. Your opinion is very important to us. We will make the service work more perfect. We believe that when you come to the Holiday Wuyang Hotel again, we will see our progress!

8/10 Good

Thomas, Zürich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TipTop
Sehr gute Lage und adequater Komfort. Personal an Resseption kann etwas English und ist sehr freundlich. Restaurant bietet für wenig Geld ein feines Frühstücksbuffet.
Stayed 4 nights in Jul 2018
Response from xiaoqing on 27 July 2018
Thank you for staying at Holiday Wuyang Hotel.

10/10 Excellent

yuki, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
近くに人気のある飲食店も多くあり、ホテル内の朝食もおいしかった。また、部屋も清潔であり、毎日きれいに清掃も行ってくれたので快適だった。
Stayed 3 nights in Jun 2018
Response from xiaoqing on 29 July 2018
尊敬するお客様、こんにちは。五洋休日ホテルと満点のコメントをお選びいただき、ありがとうございます。

10/10 Excellent

Chih wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from xiaoqing on 27 July 2018
Dear guests, Hello! Thank you for choosing Holiday Wuyang Hotel and your full commenting.

10/10 Excellent

Hung Kit Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from xiaoqing on 27 July 2018
Dear guests, Hello! Thank you for choosing Holiday Wuyang Hotel and your full commenting.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
附近有便利店, 亦很近西湖景區, 入住時免費升級了客房, 讚!
Stayed 2 nights in Jun 2018
Response from xiaoqing on 27 July 2018
Dear guests, Hello! Thank you for choosing Holiday Wuyang Hotel and your full commenting.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
杭州旅行で宿泊しました
南山路にほど近く、観光には便利。新しくは無いが清掃は行き届いていました。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

Kin Hing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A premium-location hotel with reasonable price
This hotel is located in an excellent location, near Xihu and city center. Good to sight-seeing and to look for restaurants. The hotel room is clean and is really non-smoking. (note that in China, some hotels' non-smoking room still has cigarette smell). The room condition quite matches with hotels.com picture. Refer to other similar hotel nearby, the price is quite reasonable. However, the breakfast needs to be improved to fit foreigner tastes. The choice is not much. Overall, this hotel is recommended.
Stayed 4 nights in Oct 2017

8/10 Good

Suk Ki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

8/10 Good

DAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
出乎意料的好，方便，早餐极佳
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
房間乾淨，但床略為偏硬。離西湖和南宋御街很近，很方便。周遭環境也安靜。也適合家庭出遊居住。下次到杭州，我會再度把它列為考慮飯店。
Stayed 2 nights in Aug 2017

8/10 Good

Chih Chiao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體而言都好，小而美，唯讀沒有附早餐需另外自費
Stayed 1 night in Aug 2017

10/10 Excellent

JEN HAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點好,房間乾淨
地點好,房間乾淨
Stayed 2 nights in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
三星級酒店，但是離西湖近
地毯髒，房內煙味重，早餐普通種類少，過馬路就到西湖
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
離西湖很近，房間乾淨