Public bath
Check availability

Reviews of Kagetsuen

2.5 out of 5
Kagetsuen
SENGOKUHARA, 1244, Hakone, Kanagawa Prefecture

Reviews

8.6

Excellent

Rating 10 - Excellent. 28 out of 60 reviews" "
Rating 8 - Good. 21 out of 60 reviews" "
Rating 6 - Okay. 7 out of 60 reviews" "
Rating 4 - Poor. 4 out of 60 reviews" "
Rating 2 - Terrible. 0 out of 60 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view from the hotel ☺️
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Dean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good simple hotel and rooms with onsen
Nice simple 200 or so room hotel up in the hills of Hakone. Definitely nothing fancy and no nearby restaurants within easy walk, but small and comfy rooms at a reasonable price. I was there for golf the next day and drove, so easy one night stay before golfing and returning back to Tokyo. Nice onsen baths, and good basic accommodation.
Stayed 1 night in Oct 2019

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
A short bus ride to the hakone pirate ships. Catch the pirate ships to the hakone shrine and a 711. No restaurants near hotel.
Stayed 1 night in Jul 2019

8/10 Good

Ben, Chicago, IL

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice location in the hills of Hakone, setup as a spa with nice public baths. Breakfast menu is awesome and staff is great.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel to stay at, it is very easy to get to all of the touristy spots of Hakone with the boat port at the bottom of the road and a bus stop right at the bottom of the driveway. Rooms very of a good size too and were a mixed western style with a Tatami area too and even got a free jelly in the fridge every morning. Views of Mt Fuji from the stairway and roof are a plus too.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

evelyn

Disliked: Room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
Generally fine. Will consider this hotel again in the future.
Stayed 1 night in Jan 2019

10/10 Excellent

TJOKORDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good nice place to stay
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised to find out that we had a great view of Mount Fuji from the grounds. There was public as well as private onsen which was great. Food in the hotel was good but trying to find alternative places to eat around the vicinity proved to be a challenge.
Stayed 3 nights in Nov 2018

6/10 Okay

Glenn

Get what you pay for
The onsen are indoors and industrial - they don't take advantage of the beauty in the area. All rooms are smoking. I was there on a Monday night and the nearby restaurants were closed and I didn't have a dinner reservation at the hotel so was refused service. The hotel did have a hot food vending machine. Very inexpensive hotel at least.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Peaceful location with a ghost town feeling.
This hotel is perfectly located in a peaceful place. If you travel by public transport, hahahaa be prepared to walk a lot. No restaurant or other sources of food is nearby. We book this hotel thinking the Onsen experence would be good, but nope it was very old place, not as clean we thought too. the rooms were very old. You really need to rent a car if u need to stay here and go around places. if the weather is bad the public transport will be stopped and we feel it like a ghost town after 5 or 6 pm. It will be good for locals as they drive and the restaurants only service tradition Japanese food. not then best place for foreign travelers. After all your stay, be waiting for a surprise for a bill on the usage of Onsen 300 yen per head. I don't know why I was asked to pay, as I got the key they said all is free. when asked for explanation hahaaa.. good if u can understand Japanese. Anyway, I will have to write to hotels.com to see about this matter.
Stayed 2 nights in Jul 2018

8/10 Good

Kasin, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onsen Lover
Good thing about this hotel is you can have onsen and private onsen for compliment
Stayed 1 night in Apr 2018

4/10 Poor

Jesus, Cabo San Lucas

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Las instalaciones se ven viejas, descuidadas y sucias. Solo habia habitaciones para fumadores disponibles por lo que el olor era insoportable. La habitacion se veia descuidada con algunas zonas con polvo y telarañas, la cortina de la regadera tenia moho. Para desayunar o cenar tienes que hacer reservación de otra manera hay una tienda con pocas opciones de comida instantánea. El personal del hotel es amable.

8/10 Good

jimei

Travelled with family and small children
Liked: Cleanliness
部屋には水2本だけ用意しておけばいいですし、シャンプーやボディーソープも用意していませんでした。
Stayed 1 night in Sep 2023

6/10 Okay

Mitsuhiro

Business traveller
Stayed 1 night in Jun 2022

8/10 Good

のりひと

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事には気をつけてください
Stayed 1 night in Apr 2022

10/10 Excellent

YUMI

Stayed 1 night in Apr 2022

10/10 Excellent

Hitoshi

Stayed 1 night in Mar 2022

8/10 Good

Masaki

Liked: Staff & service, amenities
将棋、囲碁のタイトル戦の場所として、過去から多数の歴史を刻んでいる。 温泉水がまろやかで心地よく、４つある専用風呂は便利です。 施設がもう少し新しいとなお、いい。
Stayed 2 nights in Feb 2022

10/10 Excellent

koichiro

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

??

Liked: Cleanliness, amenities
Stayed 1 night in Feb 2022

8/10 Good

CHIE

Stayed 2 nights in Feb 2022

10/10 Excellent

晴一

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

4/10 Poor

Yoshie

Stayed 1 night in Sep 2021

10/10 Excellent

saika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

マサコ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

イサオ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

8/10 Good

Ayuka

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2021

10/10 Excellent

REI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

aikao

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
部屋に入ってチョット臭いが気になりました〜禁煙かどうか確認していなかったな〜と思いました！私の確認ミスでしたー 古いホテルと思っていましたがお値段から言えば良いと思います。
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
お風呂が良かった。 お部屋も綺麗ですごしやすかった。
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても泊まりやすかったです。 ありがとうございました。
Stayed 1 night in Mar 2021

10/10 Excellent

RX, 東京

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Dec 2020

6/10 Okay

sato

Business traveller
Liked: Staff & service
精算時に
フロントでチェックアウトをした時に精算はありませんと言われてホテルを後にしようとしましたがフロントの方が走って出てきて入湯税がありましたって走ってきました。
Stayed 1 night in Oct 2020

10/10 Excellent

GlobalAki, 川崎市

Liked: Staff & service, amenities, property conditions & facilities
3泊4日、広めの部屋でのんびり過ごせました。部屋は清掃が丁寧で、清潔感がありました。また周囲の環境が静かなこともこのホテルが気に入っている理由の一つです。 何回も宿泊していて、朝食ビュッフェが好きなのですが、今回は新型コロナウィルスのこともあり、コンビニで買った朝食を自室でにしました。 また温泉も入りませんでした。お願いすることがあれば、各部屋のバスルームにもシャンプー、ボディーソープを置いていただきたいことです。
Stayed 3 nights in Aug 2020

10/10 Excellent

kenji

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

syota

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
頑張ろう！
大変な状況の中しっかり対応して頂きました。
Stayed 1 night in Mar 2020

8/10 Good

Mitsuyo

Stayed 1 night in Mar 2020

10/10 Excellent

ひろし

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

YOSHITAKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適でした
建物は古いですが清掃が行き届いており快適に過ごせました。温泉が２４時間入れとても良かった。チェックインが２１時頃になってしまいましたが、フロントの方が大変親切に館内の説明をして頂き好印象でした。是非また宿泊したいホテルです
Stayed 1 night in Feb 2020

8/10 Good

lei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

TOMOKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
オッケーです。
満足です。 フロントの方が団体客に気をとられ？個人客への対応がおろそかでした。 備品も食事(朝食バイキング)も大満足です。
Stayed 1 night in Nov 2019

8/10 Good

Kumiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
十分です。
部屋の広さも十分。快適に過ごせました。 朝食のみついたプランだったので、夕飯は 遅めの昼食だったこともあり車で数分のコンビニへ。大浴場は単純泉、空いていればその都度自由に利用可能な貸切風呂は硫黄泉でお風呂も満喫。星の王子様ミュージアムやガラスミュージアムも近く自家用車での自分達に とっては利便性も良かったので、また機会があれば利用したいです。
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
【がっかり】
布団に、血液がついてありました。 今まで建物が古くても満足していて、何回も（2012年ぐらいから５－６回）利用してきましたが、今回、布団に血液がついているのをみて、すごくがっかりしました。 施設が全般的に古いのは、どうしよもないし、別に大きい不満はないですが、布団ぐらいはちゃんと管理してほしいです。
Stayed 1 night in Oct 2019

8/10 Good

tamotu

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

ytakeuch, さいたま

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食が美味しかったです。
Stayed 4 nights in Jul 2019

8/10 Good

Shigeki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
家族風呂素晴らしい！
家族風呂があるので大変良かったです！
Stayed 1 night in Jun 2019