Hot springs
Check availability

Reviews of Hotel Green Plaza Hakone

3.5 out of 5
Hotel Green Plaza Hakone
1244-2 Sengokuhara Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 178 out of 367 reviews" "
Rating 8 - Good. 137 out of 367 reviews" "
Rating 6 - Okay. 41 out of 367 reviews" "
Rating 4 - Poor. 8 out of 367 reviews" "
Rating 2 - Terrible. 3 out of 367 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Travelled with partner
Liked: Amenities
Wonderful half-board in a Japanese style room. A bit difficult to get in and out for first timers, others than that it was great.
Stayed 2 nights in Apr 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Malcolm

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Well situated to see Mt Fuji! Great food, spa and rooms were comfortable
Stayed 1 night in Mar 2024

8/10 Good

Pavel, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and quite nice area. Very enjoyable stay. Rooms a bit outdated which was not a big deal to me.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Japanese style room. Breakfast and dinner buffet had a lot of dishes to offer. Loved that the ubako station is a short quick walk away. Very convenient for riding the tram either up to the volcanic area and then on to other sites or down to the ship and bus.

10/10 Excellent

Janessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay! It is tough to get to from Tokyo but they have a 3 day pass that lets you on all the buses,trains,sky lifts and boats that it is seriously worth it. The buffet here is a 10/10 and the robes are amazing. The onset is clean and friendly overall a great atmosphere.
Stayed 2 nights in Jan 2024

8/10 Good

Daphne

Stayed 1 night in Dec 2023

10/10 Excellent

Nadir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first onsen experience and it was nice, warm and relaxing. But I do not have other onsen places to compare to. It was a very foggy day and I cannot see the beautiful scenery outside. The buffet dinner and breakfast have a lot of variety of food and very good overall.
Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of Mt Fuji was stunning. The staff were friendly and helpful. A variety of food at both the breakfast and dinner buffets. The onsen was relaxing.
Stayed 2 nights in Dec 2023

10/10 Excellent

Binh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jovin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good in all areas, wide variety of food for dinner and breakfast. Good size for onsen.
Stayed 1 night in Nov 2023

10/10 Excellent

Rosina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nd dinner was included which was wonderful. We had a lovely time enjoying a traditional Japanese room which was very comfortable. The onsen was a lovely experience. The hotel had a resort feel to it. We enjoyed ourselves very much. Would definitely come again.
Stayed 2 nights in Nov 2023

8/10 Good

Sony

Travelled with family
Beautiful location with amazing view of Mount Fuji. Really nice to get away from the busy city and nearby cable car ride to the lakes. The outdoor spa was lovely too. Food at hotel wasn’t great and hotel is antiquated but maybe part of its charm.
Stayed 1 night in Oct 2023

8/10 Good

V Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room was clean and spacious. We chose the traditional tatami-styled. Loved it! We had a lovely view of Mt Fuji. The service staff was efficient and courteous. Hotel was easily accessible within a 5 min walk from back of Ubago Station but through uneven terrain. Our only comment is the food quality.
Stayed 2 nights in Oct 2023

10/10 Excellent

Isabel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax
We really enjoyed our time here and people were very helpful. The only issue was that it was a bit confusing to get to the hotel and although there is a shuttle advertised it’s only down the street to the bus station. If we hadn’t called in advance we would not have been informed of how far the shuttle went. They also have some confusing spa and massage therapy information. Their hot springs and food were amazing, though. Really enjoyed our stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen experience was great, also liked using body creams and lotions provided at the onsen. Food at the buffet restaurant was good. Room was quiet and beds were comfortable. Massage therapist was very good as well.
Stayed 2 nights in Sep 2023

2/10 Terrible

Katrina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Dmitry, Redington Shores

Liked: Cleanliness, staff & service, property conditions & facilities
great views
Stayed 1 night in Jul 2023

10/10 Excellent

Linus

Stayed 2 nights in Jun 2023

10/10 Excellent

Younga

Travelled with family
Liked: Cleanliness, staff & service
Staffs were excellent and the level of service was the best I ever experienced. (I am a world traveler). Mt. Fuji view from the outdoor onsen was exceptional. Dining option was good enough for a couple of days. Traveling with Hakone region is a bit cumbersome since the ropeway stops at. The bus stop is Onsenso where the hotel provides a shuttle service to and from. Make sure to have a bus schedule ready. We spend more time on waiting for the bus or train. Onsen is old and outdated but functional. The room requires a significant update. Our group spent very little time in the room, so it was ok. Garden view from the room was great. We chose a Tadami room for an experience, but the Tadami mats were too heavy to fold and unfold every day. We just left it out during entire stay. Bathroom was tiny, but there were many public bathrooms in the building. We end up using a public bathroom in the building and washed at Onsen. Overall, for the price we paid, it was a great stay. I enjoyed all staffs at the facility. They were so helpful and pleasant. For that, I will come back to the Green Plaza Hotel if I visit Hokane again.
Stayed 2 nights in May 2023

8/10 Good

Oleg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that we can see the mount Fuji from our room and the hot spring. The view is amazing. Also, we liked that we have options to have dinner and breakfast since there is nothing around in the immediate area unless you want to take a bus or gondolas to other areas.
Stayed 1 night in May 2023

10/10 Excellent

Sana

Stayed 1 night in May 2023

10/10 Excellent

Vijit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Ibsen hotel. We got Mt Fuji view room which is a big bonus.
Stayed 1 night in Apr 2023

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location of the property. We booked a room with a private bath on the patio - and couldn't have been happier. The view of Mt. Fuji from the bath/patio was AMAZING. Our room was quiet, clean and comfortable. The included dinner was extraordinary and service was excellent. We felt like we were in our own quiet little oasis in the evening after the ropeway shuts down. Wish we would have stayed longer.
Stayed 1 night in Mar 2023

10/10 Excellent

ChungMing, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Dounia Nesrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic experience of ryokan and onsen
An amazing experience of ryokan and onsen in the hotel! We really had a blast and had the chance to experience a private onsen in our room too. Food for dinner and breakfast was quite decent.
Stayed 1 night in Jan 2023

8/10 Good

Veasna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience. Onsen was clean and traditional. The only con is I wish they had more restaurant options than the buffet or that the buffet wasn't the same everyday. Otherwise, I would visit again.
Stayed 2 nights in Jan 2023

4/10 Poor

Bruno

Disliked: Cleanliness, staff & service, property conditions & facilities
Really bad experience. Wouldn’t recommend.
The hotel has a great potential, location is good once once you are there but arriving to the Hotel is terrible. The free shuttle wasn’t running when we arrived to gondola station and we needed to walk in the middle of an icy road carring our luggage, the most incredible thing is the staff didn’t really care when we got to the reception. The hotel installations are quite old and you have issues with mold all over the place, the corridor had a basket on the floor to colect dropping water from the ceilings, our bathroom was smelling really bad probably due to some sewage leak behind the toilet. The onsen was OK, just like others in the same category, however the views of the Mount Fuji are not that great as you need to stand up and take you body out of the onsen waters to see the it. Also, it is a quite lateral and partial view. So don’t expect great things here. The food was OK and restaurant staff was friendly and helpful. I felt that the food standards were also a bit low compared to other places we stayed in Japan. The worst part was the reception staff, they don’t know how to cater for international guests and they are not willing to help in your way in and out of the hotel if you are not driving your own car. So here is my recommendation, DON’T stay here if you are planning to use Hakone’s public transportation to get hotel. We actually lost 1:30 hours of our itinerary on the way out because they didn’t want to run the shuttle bus 5 minutes earlier to take us to a bus sta
Stayed 2 nights in Jan 2023

6/10 Okay

Ken

Travelled with group
Liked: Cleanliness
Good and bad experiences here. The best experience was the water quality in the hot spring. Unfortunately we couldn’t see Mt. Fuji from the outdoor tub due to cloudy weather but our skin got so smooth after the bathing. I bought a water cream that they produce there with their water. The location was good and bad. It was a short walking distance to Ubako rope way station. It is the best location if you want to visit Owakudani. However, the hotel is in the mountain. Absolutely nothing around there. We planned to have dinner at a near by restaurant but we ended up with adding the dinner charge to the room and the room rate got expensive after all. Dinner was good buffet style. We stayed in the standard western room. The beds were the worst quality ever! So old and springs were so hard. Our backs were hurting and we couldn’t sleep all night! I slept on the sofa. When I moved sheets to the sofa, I saw tears and rips on the mattress. Conclusion, I would love to go back for the day use for the hot spring but I will never stay in this hotel unless they buy new comfortable mattresses.

8/10 Good

Claire

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
I didn't use the onsen and not sure whether I can see this view. The room is clean, spacious but quite old.
Stayed 2 nights in Nov 2022

8/10 Good

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great relax clean and good service
Stayed 2 nights in Jan 2020
Response from HotelGreenPlazaHakone on 10 Feb 2020
Dear Mr./Miss. C, Thank you very much for your compliment to "Hotel Green Plaza Hakone, where you can see Mt. Fuji."We are glad that you are satisfied with our hotel. Views of Mt. Fuiji vary from season to season. To appreicate different expressions of Mt. Fuji, We are looking forward to your staying with us again. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and staff service. Good rooms and breakfast/ dinner buffet.
Stayed 1 night in Jan 2020
Response from HotelGreenPlazaHakone on 3 Feb 2020
Dear Mr./Miss. Guest, Thank you very much for your compliment to "Hotel Green Plaza Hakone, where you can see Mt. Fuji."We are glad that you are satisfied with our hotel. Views of Mt. Fuiji vary from season to season. To appreicate different expressions of Mt. Fuji, We are looking forward to your staying with us again. Sincerely,

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to Ubako station which was included in Hakone Free Pass. The route to the hotel from station is not suit for large suitcase as it was a mountain trail kind. We were lucky to be able to see Mount Fuji! Superb view indeed from the garden itself and also the outdoor onsen. Food serve for dinner and breakfast was good with many variety. Ms Lim was of great assistance during our check-in and checkout. It is abit distant from towb but definitely a great place with great view of Mount Fuji. Onsen is small, with only 1 indoor and 1 outdoor pool for ladies.
Stayed 1 night in Oct 2019
Response from Receptionist on 16 Nov 2019
Dear Guest, THankfor your staying at the hotel and your review on the hotel. We would like to recommend to the guest that if the guest has a lot of luggage or big suitcase or with baby, please call us for free shuttle service. We hope that you had a good time at the hotel also in Hakone. We are looking forward to your next coming. Best regards, Hotel Green Plaza Hakone

10/10 Excellent

Brian

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from HotelGreenPlazaHakone on 16 Nov 2019
Thank you for the review of our hotel!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In-room onsen was amazing. Had to rinse it off first though because it looked pretty worn and had leaves and a few insects in it. No issues though. Felt amazing in the onsen. Way better than having to use the public one and had a great outdoor view of Mt Fuji in the background. Outdoor shower had way better pressure than bathroom shower.
Stayed 1 night in Oct 2019
Response from Receptionist on 16 Oct 2019
Dear Mr./Ms. Anonymous, Thank for your staying at Hotel Green Plaza Hakone. It was grateful when you had a good time at the hotel also in Hakone. We are also sorry for a few insects in the open-air bath. We are looking forward to your next time. Best regards, Hotel Green Plaza Hakone

6/10 Okay

Robert

Stayed 1 night in Oct 2019

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from HotelGreenPlazaHakone on 12 Oct 2019
Thank you for the review of our hotel!

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from HotelGreenPlazaHakone on 12 Oct 2019
Thank you for the review of our hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from HotelGreenPlazaHakone on 6 Oct 2019
Thank you for the review of our hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from HotelGreenPlazaHakone on 29 Sept 2019
Thank you for the review of our hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great relaxing holiday
The hotel was at a great location where the bus stop and ropeway station were just 5 mins away. Breakfast and dinner were provided in buffet form. The room was supposed to come with a Fuji mountain view however the weather didn't allow. The hot spring was a nice place to soak and relax.
Stayed 1 night in Sep 2019
Response from HGP Hakone on 16 Sept 2019
Dear Guest, Thank you for your review on Hotel Green Plaza Hakone. It is a pleasure to hear you enjoyed your stay. We are sorry you could not see mount Fuji view. Please visit us again and hopefully the weather will be better and you will enjoy the view :). We are looking forward to your next stay! Best Regards, Hotel Green Plaza Hakone

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from HotelGreenPlazaHakone on 20 Aug 2019
Thank you for the review of our hotel!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from HotelGreenPlazaHakone on 31 July 2019
Thank you for the review of our hotel!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Hotel Green Plaza Hakone on 21 July 2019
Thank you for the review of our hotel!

4/10 Poor

Upset

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far one of the worst hotels I have been to. I feel like they are just lacking in a lot of aspects. Staff wise, they’re pretty nice to us. But everything else was just straight upsetting. First off, it said in their website that there was a shuttle bus service. Was pretty much non-existent. I asked if we could get a drive to the Ubako bus stop because I had a lot of luggage. The concierge said yes, just wait outside. I went outside. No one was there so I went back into the hotel to ask. One guy told me to wait 15 mins which I didn’t understand why. In the end, I just walked so I don’t miss my bus. Second, the room was bloody hot. The AC, much like their shuttle bus service, was non-existent as well. It was really hot and humid. To top it all off, there was a really bad cigarette smell that lingered throughout the night. Also, what kind of hotel has no bath towels in the public onsens?! We gotta use the same one all the time. After a few soaks, the towel is already pretty darn wet come on ...Third, I was sort of expecting different types of baths in the public baths but there were legit only two .. and the one inside smelt like straight up doo doo and pee pee. Not enjoyable at all. One last thing, we had to bring our luggage up ourselves... Typically, the hotel staff would bring it up to our room. This is the first time where we gotta bring it up ourselves. It’s like we pay all this money for them to do nothing at all. Also just left our luggages in the middle of nowhere.
Stayed 1 night in Jul 2019
Response from HotelGreenPlazaHakone on 15 July 2019
Dear Mr./Miss. Upset(, Thank you for your comment on "Hotel Green Plaza Hakone, where you can see Mt. Fuji." Thank you very much for choosing our hotel fro among all the accommodaton faciliters. We are very sorry that we could not offer a satisfying service. We will try our best to improve our services beased on comments from our dear guests. Views of Mt. Fuiji vary from season to season. To appreicate different expressions of Mt. Fuji, We are looking forward to your staying with us again. Sincerely,

10/10 Excellent

YUSUKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from ホテルグリーンプラザ箱根 on 15 July 2019
評価頂きありがとうございます

10/10 Excellent

Saurabh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. A little difficult to get to. Took a bus from the train station for about an hour. They have a shuttle that will pick you up from the nearby bus stop. They have a buffet restaurant that was excellent. The onsen facilities were also nice, but you can't see the view at night. We saw mt.Fuji early morning on our checkout day. They dropped us off at the lake where you can take a cruise so it's easy to get to the tourist activities from this hotel. Rooms were clean and comfortable. Very relaxing experience and worth the trip.
Stayed 1 night in Jun 2019
Response from Receptionist on 1 July 2019
Dear Mr./Ms. Saurabh, Thank for your staying at Hotel Green Plaza Hakone. We are so happy when you had a good time in our hotel. We are looking forward to your next staying. Best regards, Hotel Green Plaza Hakone