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Reviews of Hakone Nanase

3.5 out of 5
Hakone Nanase
469-1 Miyanoshita, Hakone, Kanagawa-ken

Reviews

9.2

Wonderful

Rating 10 - Excellent. 255 out of 381 reviews" "
Rating 8 - Good. 99 out of 381 reviews" "
Rating 6 - Okay. 12 out of 381 reviews" "
Rating 4 - Poor. 12 out of 381 reviews" "
Rating 2 - Terrible. 3 out of 381 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice place to relax and take a moment to enjoy where you are. Food was amazing and staff made you feel at home. Was one of my favourite places to stay. Bed was a little too hard for my partner but good for me. You wear your traditional Japanese pajamas throughout the hotel which added to feeling relaxed. I would recommend private onsen, I used it so much and so glad we opted for it.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service
This property was the most expensive on our trip and we looked forward to it the most. Unfrotunelty it was a terrible disappointment. To start with the rooms are average and dated. But the major disastor was the dinner which was unedible. after telling them no sea food, im allergic. I was still served sea food, resulting in arguements each night. This in turn resulted in me being sick for the rest of the holiday. If you dont eat seafood be prepered. The only redeeming feature was the bath. Still however this was worth the drive but not the cost.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel for the price you charge/they charge is unacceptable - not worth it.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great plave to stay. The room was spacious and clean. And the view during fall was amazing. Definately should reserve the room that has your own private onsen bath it is worth it.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service way beyond expectations. Clean environment and great food.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was close to a bus stop which made it easy to get back and forth from the main town as well as the train station. Hotel was a bit dated but clean and well maintained, specially the private onsens. The meal was great and the restaurant was organized as small private rooms which were very relaxing, specially using the provided Japanese robes. We were not able to stay for breakfast so can't speak to that.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very nice and wonderful view. Bus station is at the front of hotel. Very convenient.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, very welcoming and friendly staff, wonderful room with a private onsen.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent onsen facilities, especially the private onsens available for guests to use for free. The food at the hotel is fantastic, especially dinner, where the presentation of each course rivals that of very well established fine dining restaurants. The service staff in the hotel very helpful and attentive. Overall, a highly recommended peaceful and serene retreat to relax and enjoy onsens in Hakone.
Stayed 2 nights in Nov 2019

10/10 Excellent

Steve.L, Mississauga, ON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, awesome amenities, and great food! Private bath is a bless. Among the staff Ms. Ou speaks perfect English.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location food. Bus stop just outside hotel to arrive or go to places. We had a love.y room with Japanese style sitting room . This window perfect view of trees now with colour leaves in Autumn. Waterfall can be sighted from our room and u can hear the sound of water running which is very pleasant. Hotel very clean. Staff polite and very helpful. Breakfast and dinner very good. Will return.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

4/10 Poor

Ka Man

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Great Hakone experience but not fancy
We always find a way to enjoy any experience so we made the best of this stay but for an unassuming traveller this could be a disappointing property if they are not prepared for this experience. The rooms are slightly older and not as remodeled as we have come to expect in Japan but maybe on par for this Hakone area. The hot spring in the hotel the included dinner and breakfast were all a wonderful experience. There are only 18 rooms here so it feels very exclusive.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen tub was luke warm in our room. would have liked it a little bit warmer, like in the private bath on the 2nd floor. Our dinner was more for vegetarian, which we are not. Would like to have more meat and seafood variety. Breakfast was okay. We like the room size and view. Location was okay.
Stayed 1 night in Oct 2019

10/10 Excellent

Tal

Liked: Cleanliness, staff & service, room comfort
We stayed on the premium suite on the 5th floor (there's another one on 2nd floor). Room was huge, especially when comparing to japanese standard of very small hotel rooms. The hotel is maintained properly but you could see that it is very old. The room had a safe but I wouldn't count on it as it isn't connected to anything, so someone could just pick it up from the room and steal the entire safe.. Dinner + breakfast was so so, but Its probably because we're not fans of this kind of food, but it was an interesting experience. Only bad thing about dinner was that it looked like the restaurant staff tried to rush us to eat quickly, as they've waited no more than 2-3 minutes before serving each dish (there were about 7-8 dishes), so by the time we barely tasted something, the next dish was already served..
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect place to stay in hakone. Different than usual hotel.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

smbguru, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we stepped into the lobby we were transported to place with superb friendliness, caring staff, tranquil space, beautifully appointed room, thoughtful amenities, well-design hot-spring baths and above all the food as work of art.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Westerners beware! For all practical purposes, these are HOT TUBS. Old hot tubs that could use cleaning. There is NOTHING to do at this hotel. No community areas. No activities. Food is very Japanese with no ability to alter. Make sure you know what that means before convincing yourself it’s fine. All the English speaking tables around us were saying the same thing “more of the same”. Hotel needs updating. I would not return.
Stayed 2 nights in Jun 2019

10/10 Excellent

DG, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily one of the best hotels we've ever stayed at. Utterly brilliant venue, great facilities and attentive staff. We had dietary requirements (no raw fish or any beef) and they were careful to verify exactly what we could/not eat to get the menu perfect. The food was fresh from the surrounding area and served in a private area. The junior suite was worth the money. The staff even dropped us off to the nearest train station to explore the surrounding region in the rain. Superb - we would definitely return!
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a relaxing stay at the hotel. The provided breakfast and dinners were first rate.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too good to be true. That's all I can say so please don't force me to write more than that
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing spa onsen experience
Lovely relaxing 4 day stay in this quiet calm spa onsen hotel . Our spacious room looked to the opposite , restful green side of the mountain valley. We didn’t have a private onsen but the public and private onsen were nearly always empty as was the sauna in the public onsen. The meals were sumptuous , exquisitely presented , delicious and very filling ( see menu photo ) . Each evening meal lasted about an hour and a half . The hotel staff were very helpful and courteous ( many spoke excellent English and were kind about our few words of Japanese) . The hotel is easy to reach by H bus or by the train . There is one shop by the train station but it didn’t always seem to be open . There is a lovely walk from the station to a waterfall - wish we’d had our hiking boots as marked paths went further on up the mountain . It was very easy to visit different places such as Lake Ashi , Hakone , Gora and the amazing open air art museum from the hotel . Very relaxed after our stay and now ready for the buzz of Tokyo.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The meals at this property were excellent- we were given many courses of fresh & wonderful food- I had said I did not like sushimi & they went out of their way to give me wonderful alternatives. Great stay, great service (including shuttle to station at 2 minute notice) & fantastic meals.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had the choice of using the traditional Japanese Bath facilities, or having the traditional Japanese bath in your room. We chose to have stay in a room with our own bath, and it was fantastic. Location to bus was fantastic. Hotel has courtesy bus to the train station as well. Staff were very friendly and accommodating.
Stayed 2 nights in Apr 2019

10/10 Excellent

Yossi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Drew, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievably beautiful. This ryokan was a dream come true. The staff was so perfect. The rooms were spacious with beautiful views of the mountains. Onsen was heavenly. Meals were beautiful and tasty. Truly a stunning stay!
Stayed 1 night in Apr 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel nestled in the mountains
The hotel was amazing and you could not ask for a better staff. Very friendly and spoke English. There is a free pickup and drop off shuttle to the nearest train stop. In my opinion, the private onsen you can reserve (not the one that is in the room) is all you need. Only downside is the location is a bit out of the way, but using the buses it was not that big of an issue.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met at station , tour of hotel. Lovely facilities re private spa bath rooms. Highlight of the stay was an amazing dinner- fabulous food beautifully presented in intimate dining areas. Can’t praise it highly enough. Wonderful experience.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Tom, Elkridge. MD, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manetei was awesome. Easy to reach as there's a "H" line bus stop right in front of the property. Our suite was excellent. Twin beds were comfortable (not futons, western style beds) and quiet. The tatami area of the room was very restful with a great view. And the onsen in the room was great. The meals were excellent multicourse meals. We only stayed one night so i can't comment on the western meals. All on all an excellent place. I'd gladly stay at Manatei again.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply amazing stay
Absolutely amazing hotel, with unparalleled service, dining, hot spring suite, and setting. The staff, particularly the hostess, were all amazing and made our journey through the area and the stay at the hotel a memory that will last. The kaiseki-style dinner was picturesque and delicious, and the room was excellent. Will look forward to going back at some fortunate time!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Ton Cheow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Great 2 night stay before the New year. Had Japanese clothes to wear throughout the stay. The meals were amazing with multiple course for breakfasts and dinners. Staff were polite, well mannered and courteous. We used the complimentary van pick and drop off the the local train station. We had our own private onsens in our rooms which were wonderful. It was the best part of Japan- truly relaxing, pampered and fed well!
Stayed 2 nights in Dec 2018

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and baths were relaxing and a favorite on our trip throughout Japan!
Stayed 2 nights in Feb 2019

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service and nice spa hotel
Amazing hotel with private & public spa, very good service and good food. Local bus stops opposite the hotel or hotel shuttle is available. Highly recommended for those who love a quiet surroundings with privacy.
Stayed 1 night in Sep 2018

10/10 Excellent

Lynn, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very delighted stay for 1 night. Apart from nice room and quaint surrounding, the very friendly and smiley staff made our stay a comfortable and relaxing one. We also enjoyed the very finely prepared dinner and breakfast.
Stayed 1 night in Dec 2018