Property entrance

Reviews of Vinpearl Resort & Spa Ha Long

5 out of 5
Vinpearl Resort & Spa Ha Long
Reu Island, Bai Chay Ward, Ha Long, Quang Ninh

Reviews

9.0

Wonderful

Rating 10 - Excellent. 229 out of 347 reviews" "
Rating 8 - Good. 71 out of 347 reviews" "
Rating 6 - Okay. 24 out of 347 reviews" "
Rating 4 - Poor. 11 out of 347 reviews" "
Rating 2 - Terrible. 12 out of 347 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wedding that was more like a rave interrupted our stay . The staff was horrified , we were horrified . Th wedding was allowed to play music outside for hours . Been to many outdoor concerts but not this loud . The wedding took over the hotel and was disrespectful to employees and everyone . Horrible experience .
Stayed 1 night in Apr 2024

10/10 Excellent

Blair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing property!! Top notch service, hospitality. The grounds are beautiful. Quiet and peaceful. The breakfast buffet was and room service food was excellent. Would stay here again in a heartbeat!!
Stayed 4 nights in Apr 2024
Response from Dzung Dinh Viet on 23 Apr 2024
Xin chao!Dear Our Valued Guest Blair,Warm greetings from Vinpearl Resort & Spa Hạ Long!It’s such a gratifying feeling to read that you had an enjoyable experience while staying with us. We are nothing short of delighted to find that you were impressed with the gracious hospitality and the great service of our team, who went beyond to make a wonderful difference to your visit.Your lovely words will be shared with our team as it serves as an inspiration for us to strive harder to exceed our guests’ expectations.Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved one in the nearest future.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Apr 2024
Response from Dzung Dinh Viet on 15 Apr 2024
Xin chào!Dear Valued Guest Chris,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 Excellent

My, Kirkland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is marvelously maintained. The buffet has food for everyone and the quality of ingredients are very high. Very big pools both inside and outside. Inside heated outside not. Wish they post a sign to say so.
Stayed 1 night in Mar 2024
Response from Dzung Dinh Viet on 4 Apr 2024
Xin chào!Dear Our Valued Guest My,Warm greetings from Vinpearl Resort & Spa Hạ Long!It’s such a gratifying feeling to read that you had an enjoyable experience while staying with us. We are nothing short of delighted to find that you were impressed with the gracious hospitality and the great service of our team, who went beyond to make a wonderful difference to your visit.Your lovely words will be shared with our team as it serves as an inspiration for us to strive harder to exceed our guests’ expectations.Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved one in the nearest future.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with our stay at The Vin Pearl Resort. Lovely big property and very well kept. The staff were very friendly and attentive. They were willing to help you with anything you needed. The general manager Kristof was so kind and friendly and helpful to us. I would recommend this hotel
Stayed 4 nights in Mar 2024
Response from Dzung Dinh Viet on 24 Mar 2024
Xin chào!Dear Our Valued Guest Jeff,Thank you very much for sharing your marvelous comments, we are flattered to read know that you love Vinpearl Resort & Spa Ha Long. We are humbled by your kind words, and rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence.We are looking forward to be at your service again on your next journey.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 Excellent

Zahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property amazing staff loved it
Stayed 3 nights in Dec 2023
Response from Dzung Dinh Viet on 11 Mar 2024
Xin chào!Dear Our Valued Guest Zahir,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 Excellent

elimane

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and good area really a good area to stay I recommend everyone to visit that area
Stayed 1 night in Mar 2024
Response from Dzung Dinh Viet on 10 Mar 2024
Xin chào!Dear Our Valued Guest Elimane,Thank you very much for sharing your marvelous comments, we are flattered to read know that you love Vinpearl Resort & Spa Ha Long. We are humbled by your kind words, rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence.We are looking forward to be at your service again on your next journey.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 Excellent

Tien

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality room, beautiful view and balcony, great service, delicious food and amazing breakfast
Stayed 3 nights in Feb 2024
Response from Dzung Dinh Viet on 2 Mar 2024
Xin chào!Dear Our Valued Guest Tien,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long

8/10 Good

Abin, New Hyde Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff and hotel grounds are stunning! Love the private boat transfer and island feel, can’t really see ha long bay from the resort. My only thing is the hotel rooms look very outdated. Walking in from the terminal to the front you feel a Bellagio Las Vegas vibe but the room feels like 1950s. Service was excellent though!! No complaints!
Stayed 1 night in Feb 2024
Response from Ho Phuoc Tu Front Office Manager on 18 Feb 2024
Xin chào!Dear our valued guest,Thank you so much for taking time to leave a review of your recent stay at Vinpearl resort & Spa Ha Long.We hope to have the pleasure of welcoming you back to our resort in the near future and thank you once again for choosing to stay with us.Warmest regards,Hồ Phước TứFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning private island resort, definitely makes you feel like you are living the life of luxury. It was so quite and peaceful. The staff are all super friendly and go out of there way to help you, even when not asked. Super easy to get taxis from the resort and just a short boat ride to to the island via thw resorts own boats. The added little touches of a pianist and singer, free jacuzzi and sauna made it feel extra special. The only issue was the vegetarian food options which was very limited unfortunately and there was no evening buffet abailable through out our stay just the a la carte restaurant was open.
Stayed 2 nights in Feb 2024
Response from Ho Phuoc Tu Front Office Manager on 12 Feb 2024
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property and all the staff are great!
Stayed 2 nights in Jan 2024
Response from Ho Phuoc Tu Front Office Manager on 25 Jan 2024
Xin chào!Dear David,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Excellent property and excellent stay. I can't believe how inexpensive it was to stay at this beautiful property. The rooms are roomy, beds are comfortable and the view is unmatched. The sad thing was that it was like a ghost town when we were there.
Stayed 2 nights in Dec 2023
Response from Ho Phuoc Tu Front Office Manager on 9 Jan 2024
Xin chào!Dear Jennifer,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 Excellent

BARRY, HOUSTON

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ho Phuoc Tu Front Office Manager on 9 Jan 2024
Xin chào!Dear Barry,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 Excellent

JENNY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
The hotel itself is amazing. Travelers get so much bang for their buck at this beautiful hotel. Service is outstanding. Sadly, it is a ghost town this time of year, which is such a shame. Not sure how they can sustain all of the wonderful-ness with so little occupants.
Stayed 2 nights in Dec 2023
Response from Ho Phuoc Tu Front Office Manager on 9 Jan 2024
Xin chào!Dear Jenny,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 Excellent

Mariya

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort in Ha Long Bay
Response from Ho Phuoc Tu Front Office Manager on 12 Feb 2024
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 Excellent

YuenYuen Debbie Chiu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility. Nice view. Friendly staff. The bedding can be better.
Stayed 1 night in Nov 2023
Response from Ho Phuoc Tu Front Office Manager on 21 Nov 2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Ho Phuoc Tu Front Office Manager on 21 Nov 2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll be back! Amazing place!
Amazing hotel will beautiful views! Staff were very friendly and helpful! Special thanks to Antoine and to all the staff to be honest for their warm welcome and professionalism. My only regret is that I only stayed for 1 night! Wish I had booked at least 2 nights stay. 10/10 overall! I will return!
Stayed 1 night in Oct 2023
Response from Ho Phuoc Tu Front Office Manager on 18 Nov 2023
Xin chào!Dear Vishal,Warm greetings from Vinpearl Resort & Spa Hạ Long!It’s such a gratifying feeling to read that you had an enjoyable experience while staying with us. We are nothing short of delighted to find that you were impressed with the gracious hospitality and the great service of our team, who went beyond to make a wonderful difference to your visit.Your lovely words will be shared with our team as it serves as an inspiration for us to strive harder to exceed our guests’ expectations.Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved one in the nearest future.Kind regards,Ho Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 Excellent

Mark

Liked: Property conditions & facilities
Vinpearl is excellent
The resort was beyond our expectations. The room was high! The buffets were excellent, full of a wide variety of great food. We loved the place.
Stayed 2 nights in Nov 2023
Response from Ho Phuoc Tu Front Office Manager on 14 Nov 2023
Xin chào!Dear our valued guest,Thank you so much for taking time to leave a review of your recent stay at Vinpearl resort & Spa Ha Long.We are thrilled to hear that you enjoyed your experience with the level of service and comfort you deserve.We hope to have the pleasure of welcoming you back to our resort in the near future and thank you once again for choosing to stay with us.Warmest regards,Hồ Phước TứFront Office ManagerVinpearl Resort & Spa Hạ Long

10/10 Excellent

Mariya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel very nice property with friendly staff
Stayed 5 nights in Nov 2023
Response from Ho Phuoc Tu Front Office Manager on 7 Nov 2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

8/10 Good

Pao, Land O Lakes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place n landscaping Too many uncontrol children running around making the area affected unsafe
Stayed 1 night in Oct 2023
Response from Ho Phuoc Tu Front Office Manager Vinpearl Resort & on 29 Oct 2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments and comments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 Excellent

Claudine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Ho Phuoc Tu Front Office Manager on 28 Oct 2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

4/10 Poor

Preetam

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is really dated. It’s looks good when you first arrive but a closer look and you will see cracks, dirt, damaged walls, furnishings etc. There was a major problem with our room so the hotel did upgrade us. But we decided to check out early and cut our losses. It’s a facade, looks nice but closer look it’s dated. Food terrible for vegetarians tooz
Stayed 3 nights in Sep 2023
Response from Ho Phuoc Tu Front Office Manager on 7 Oct 2023
Xin chào! Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 Excellent

Binh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was top notch. Dung, I think he is the customer care manager, made sure that our stay was as enjoyable as possible . Thank you Dung. Your hotel is very lucky to have you working there.
Stayed 2 nights in Sep 2023
Response from Ho Phuoc Tu Front Office Manager on 21 Sept 2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

8/10 Good

LEIGH

Liked: Staff & service, amenities, property conditions & facilities
The hotel was fabulous and the staff couldn't have been nicer. I enjoyed the Spa every day and it was amazing! The breakfast buffet should nnot be missed, the best choices of foods and the pastries and fruit are delicious! The area is not walkable, you'll need a taxi to take you places. There is only one overpriced mall in the area - other than that it is a ghost-town during the day. At night you can go to the Halong Night Market and pickup some fun things. The restaurants in the hotel are not great. The Akoya was super overpriced and it didn't come with any side dishes or bread or salad?!?! I ordered the fish and that's all that was on my plate. If you're going to charge such high prices, why not add some veggies and rice or potato to the plate??? Hardly anyone is going in to eat, so that says a lot! The other restaurant, the Pavillion, was beautiful. It sits on the dock so you have gorgeous views of the water. I did enjoy the steak there, very nicely cooked and it came with veggies and potato. Order it you won't be sorry! Overall, I would say the stay was nice, but it is completely empty all day, as all the tourists are riding on some bus or boat. It was a very pretty hotel and I got lots of rest there. Glad I stayed there.
Stayed 1 night in Sep 2023
Response from Ho Phuoc Tu Front Office Manager on 21 Sept 2023
Xin chào! Dear our valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services at pavilion and our staff as well. Thank you for your precious words for our service. Besides, rest assured that the comment will reach to our team to look into this shortcoming.We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

4/10 Poor

Tony

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is ok. food is ok. guests are noisy.
Stayed 3 nights in Jul 2023
Response from Ho Phuoc Tu Front Office Manager on 27 July 2023
Xin chàoDear Mr. Tony,Thank you for taking the time to leave a review. We are glad to enjoyed and appreciated that you enjoyed our property and cuisine.furthermore, we regretfully apologize that this time, the service did not meet your expectations because of the noise. All your feedback has been noted, and we will be raising discussions to review how we can continue to improve to make sure our genuine service is spread throughout the whole resort.We hope we can welcome you back and show you our true Vietnamese hospitality.Warm RegardsHo Phuoc TuFront Office Manager

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Booked for the perfect location. It is lovely, but very isolated being on an island. The hotel has limited facilities and you have to take a short boat to the mainland to do anything else. Restaurants were disappointing (only 2. One buffet and one a la carte). A la carte was only buffet during our stay. Restaurants only open at specific times for breakfast, lunch and dinner. If you miss those times you either have to get room service or go to the mainland. Odd that such a large resort to have nowhere to eat for multiple hours. Very poor communication about changes in opening hours. Staff had no idea what time each was open. We were sent back and forth between the restaurants as each said only the other was open. We had to change rooms because one of the doors between the living area of the suite and the bedroom was broken and off the hinges. They sorted a new room for us quickly, however. Despite having a suite (large enough for 3) , I had to pay extra on arrival to have a rollaway bed added. The hotel had very little atmosphere. Large space, but no-one around. Style over substance. The spa was wonderful, however. Lovely treatments and very friendly staff. Highly disappointing. Sorry but I can't recommend to anyone.
Stayed 2 nights in Jul 2023
Response from Ho Phuoc Tu Front Office Manager on 27 July 2023
Xin chào! Dear Mr. Ireland Paul Richard,First and foremost, thank you for taking the time to share a detailed review of your stay experience here at Vinpearl Resort & Spa Hạ Long. It is our honor to have hosted you.Your valuable feedback is very important to us and we sincerely appreciated. We apologize for any inconvenience caused during your stay with us and would like to assure you that the matters will be brought up for further review to ensure that it does not happen again in the future.Nevertheless, it warms our heart to know that you had enjoyed your stay with us at spa and thank you for your kind words to our team. Your feedback and compliments will be shared with the team.Thank you once again for choosing us as your choice of accommodation for your vacation and we hope to have the pleasure of welcoming you back to our resort.Warmest regards,Ho Phuoc TuFront Office Manager

10/10 Excellent

Hoa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beyond expectation
Stayed 4 nights in Jul 2023
Response from Ho Phuoc Tu Front Office Manager on 22 July 2023
Xin chào! Dear valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments and your comment will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 Excellent

Mario

Travelled with partner
Exceptional value for money
Stayed 7 nights in Jul 2023
Response from Ho Phuoc Tu Front Office Manager on 22 July 2023
Xin chào! Dear valued guest, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments and your comment will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
It is in a beautiful setting.
Stayed 1 night in Jun 2023
Response from Ho Phuoc Tu Front Office Manager on 16 July 2023
Xin chào! Dear Melissa, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was amazing, staff was great . Only negative for me there were a lot families and children that were very loud/noisey and rooms didn't seem to be very sound proof so wasn't the most peaceful
Stayed 2 nights in Jul 2023
Response from Ho Phuoc Tu Front Office Manager Vinpearl Resort & on 9 July 2023
Xin chào! Dear mr/mrs Arthur, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments and your comment will reach the whole team to keep them motivated and fixed in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

6/10 Okay

Wan Man

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Ho Phuoc Tu Front Office Manager on 3 Sept 2023
Xin chào!Dear Wan Man,Thank you for taking the time to share your experience at Vinpearl Resort & Spa Hạ Long.We are thrilled to hear that you had experienced your stay with us.Besides, we apologize for any inconvenience as it is not up to your expectation.We take all feedback seriously, and we appreciate your comment about our short fell of services, so we will do an investigation to have it fixed accordingly.Thank you again for choosing our resort, and we hope to have the pleasure of welcoming you back.Warm regardsHo Phuoc TuFront Office ManagerVinpearl Resort & Spa Hạ Long

6/10 Okay

Tim

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Food quality was dissapointing. Resort was not what we expected...too busy!
Stayed 3 nights in Jun 2023
Response from Ho Phuoc Tu Front Office Manager on 2 July 2023
Xin chào, Dear Mr. Sexton Timothy John, We sincerely appreciate you taking the time to give your feedback to the community. Rest assured that the comments will reach the whole team in maintaining the quality service in the future. It is our commitment to provide excellent service to all of our guests so your comment is really precious to us to keep improving our services. Beside that we truly regret to learn that your accommodation did not meet your expectation. From your comment, we will take this short fell from food and beverage side into consideration so that we can create better experience for our guests. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 Excellent

Trang-Khanh

Stayed 2 nights in Jun 2023
Response from Hồ Phước Tứ Trưởng bộ phận Tiền Sảnh on 23 July 2023
Xin chào,Kính gửi Quý khách,Cảm ơn Quý khách đã dành thời gian chia sẽ trải nghiệm về Vinpearl Resort & Spa Hạ Long. Tôi chắc chắn rằng ý kiến phản hồi này sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ đến khách hàng.Rất mong sẽ có cơ hội được đón tiếp Quý khách quay trở lại với những trải nghiệm tuyệt vời hơn nữa.Trân trọng,Hồ Phước TứTrưởng bộ phận Tiền Sảnh

10/10 Excellent

Tomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort.
Stayed 1 night in Jun 2023
Response from Ho Phuoc Tu Front Office Manager on 30 June 2023
Xin chào! Dear Mr.Mrs Tomas, We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services. Thank you for your precious words for our service. Rest assured that the compliments and your comment will reach the whole team to keep them motivated in maintaining the quality service in the future. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

6/10 Okay

Claire

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There were a lot of children at the hotel. If you are hoping for an intimate and relaxed environment, you won’t find it here, particularly at the weekend. The children are allowed to run riot in the restaurants and the common areas. The staff are friendly and will do anything to help you. The island is beautiful and the organisation around the facilities is well planned, boats to the main land etc. The buffet was often cold, no matter what time we attended. In summary the high expectation the photos and hotel image was compromised by noisy family environment
Stayed 3 nights in May 2023
Response from Ho Phuoc Tu Front Office Manager Vinpearl Resort & on 18 May 2023
Dear Mr/Mrs. Claire, We sincerely appreciate you taking the time to give your feedback. Thank you for your precious words for services. Rest assured that your comment will be take into consideration to better our services. Beside that we truly regret if there was something that under your expectation. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Gorgeous and clean facility!
Stayed 4 nights in May 2023
Response from Ho Phuoc Tu Front Office Manager Vinpearl Resort & on 18 May 2023
Xin chào!Dear Mr/Mrs. Gerald,We sincerely appreciate you taking the time to give your feedback to the community. We are delighted to know that you enjoyed our services.Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future.We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long.Warm regards,Ho Phuoc Tu Front OfficeManager Vinpearl Resort & Spa Hạ Long

2/10 Terrible

Joost

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We booked and requested (in writing) a high-level room with pool and ocean view (which is what we paid extra for); Room wasn’t on a high level, and guest relations started arguing it was (while we witnessed the guests before us checking in 2 floors higher); The room didn’t have a pool view; The room’s television connections didn’t work; The balcony could not be used as it stank outdoors. We had to spend time complaining, were frustrated the room wasn’t as promised and TV didn’t work. We changed rooms and were offered some fruit for our trouble. In our next room: The TV worked; We requested housekeeping to clean our room, and left the room so they could clean; We had to spend time complaining, were frustrated the room wasn’t cleaned as promised and to make it worse, housekeeping lied that they in fact cleaned the room, but didn’t want to touch our stuff, while the bed wasn’t made up, towels weren't changed, bins weren’t emptied and toiletries not replenished. We were offered orange juice as compensation; The fridge stank and didn’t work properly – it wasn’t even cool; Given we experienced a lot of troubles by now, we were offered a room upgrade, but only for our last night. On other occasions: The private beach was littered with small Styrofoam pallets, some plastic bottles and some other waste, so we could not use the beach; Food prices in restaurants are bad value for money and gave me food poisoning; Staff speak poor English.
Stayed 3 nights in Apr 2023
Response from Ho Phuoc Tu Front Office Manager Vinpearl Resort & on 9 May 2023
Dear our Valued guest, We sincerely appreciate you taking the time to give your feedback. Thank you for your precious words for services. Rest assured that your comment will be taken into consideration to better our services. Beside that we truly regret if there was something that under your expectation. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long. Warm regards, Ho Phuoc Tu Front Office Manager Vinpearl Resort & Spa Hạ Long

8/10 Good

Sahidul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice locations!
Stayed 3 nights in Apr 2023
Response from Hotel Management Team on 18 Apr 2023
Dear Valued Guest, Thank you for choosing Vinpearl Resort and Spa Ha Long for your recent vacation in Vietnam. We appreciated your feedback. We hope to have a chance to welcome you back to Vinpearl Ha Long in the near future and showing you our effort to improve the service. Best regards, Hotel Management Team

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room quality is below average
Stayed 1 night in Apr 2023
Response from Hotel Management Team on 18 Apr 2023
Dear Valued Guest, Thank you for choosing Vinpearl Resort and Spa Ha Long for your recent vacation in Vietnam. We appreciated your feedback. We hope to have a chance to welcome you back to Vinpearl Ha Long in the near future and showing you our effort to improve the service. Best regards, Hotel Management Team

8/10 Good

Tina

Stayed 2 nights in Mar 2023
Response from Hotel Management Team on 18 Apr 2023
Dear Valued Guest, Thank you for choosing Vinpearl Resort and Spa Ha Long for your recent vacation in Vietnam. We appreciated your feedback. We hope to have a chance to welcome you back to Vinpearl Ha Long in the near future and showing you our effort to improve the service. Best regards, Hotel Management Team

10/10 Excellent

Zubair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Diamond of South East Asia.
What an amazing Hotel, set onnits own island with ferry transfers to the mainland every few minutes. The condition of the hotel and surroundings were excellent. Cleanliness and hygiene were really really good. The jewels in the crown were the Staff, they were 1st class and did everything they could to make our stay amazing. As far as 5 star hotels in Vietnam go, this has to be the best one we've stayed at. We found HaLong Bay area to be a little quiet, so we asked to transfer part of our stay to VinPearl In Nha Trang (I'll do a review on that resort a little later), the staff were extremely helpful and organised everything for us. I have to say, I've stayed in Hundreds of hotels and this one is by Far the best I've stayed at. Cannot fault anything. Well done VinPearl HaLong Bay and thank you for a fabulous experience.
Stayed 13 nights in Feb 2023
Response from Hotel Management Team on 18 Apr 2023
Dear Valued Guest, Thank you for choosing Vinpearl Resort and Spa Ha Long for your recent vacation in Vietnam. We appreciated your feedback. We hope to have a chance to welcome you back to Vinpearl Ha Long in the near future and showing you our effort to improve the service. Best regards, Hotel Management Team

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing, the most luxurious place we stayed at during our trip to Vietnam. The location on its own little island made for such a magical experience. The staff were so welcoming and attentive. Highly recommended 😁
Stayed 1 night in Mar 2023
Response from Huyen Pham on 5 Mar 2023
Dear Mr/Ms.Leath,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

Catherine

Stayed 1 night in Mar 2023
Response from Huyen Pham on 5 Mar 2023
Dear Ms. CatherineThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

Beirong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extended my one night suite stay because of the view and comfort
Stayed 1 night in Feb 2023
Response from Huyen Pham on 5 Mar 2023
Dear Mr/Ms.BeirongThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

Beirong

Stayed 1 night in Feb 2023
Response from Huyen Pham on 5 Mar 2023
Dear Mr/Ms.BeirongThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

KAM PING

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa is a good value for price.
Stayed 2 nights in Jan 2023
Response from Huyen Pham on 5 Mar 2023
Dear Mr/Ms.Kam PingThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% would return
Amazing location and hotel! Very friendly and helpful staff, food is loverly and room was very tidy. So nice we stayed an extra night.
Stayed 2 nights in Feb 2023
Response from Huyen Pham on 5 Mar 2023
Dear Mr AdamThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vinpearl is a magnificent property with an amazing view of the bay. The food was amazing and service was top notch
Stayed 2 nights in Jan 2023
Response from Huyen Pham on 5 Mar 2023
Dear Mr/Ms.HeatherThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hotel on an island. That sounds daunting but when you realize there are boats back to mainland (that take about 5 minutes) and they operate 24 hrs a day, it is easy to forget. This is a true 5 star property. Great amenities and we had an amazing suite type room with stellar views. I highly recommend this hotel.
Stayed 2 nights in Jan 2023
Response from Huyen Pham on 5 Mar 2023
Dear Mr MichaelThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Management