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Reviews of Halong Palace Hotel

4 out of 5
Halong Palace Hotel
01, block 20, Hung Thang East Urban, Bai Chay Ward, Ha Long, Quang Ninh

Reviews

9.0

Wonderful

Rating 10 - Excellent. 39 out of 70 reviews" "
Rating 8 - Good. 22 out of 70 reviews" "
Rating 6 - Okay. 8 out of 70 reviews" "
Rating 4 - Poor. 1 out of 70 reviews" "
Rating 2 - Terrible. 0 out of 70 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

My, Kirkland

Stayed 2 nights in Mar 2024
Response from Ms. Mia on 3 May 2024
Dear our beloved guest, Thank you for taking the time to leave a review of your recent stay at Ha Long Palace hotel. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future. With my best regards,

10/10 Excellent

Binh, Mukilteo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, nice room, amazing buffet breakfast. Highly recommended to stay here.
Stayed 1 night in Oct 2023
Response from Ms. Thuy Duong on 6 Oct 2023
Dear Mr.Binh, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future. With my best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean and orgonized. The restaurnt food is good with good price Breakfast very good
Stayed 2 nights in Jan 2020
Response from From Ha Long Palace Hotel (Ms. Yen Quynh) on 26 Jan 2020
Good morning! We are truly happy to hear from you. Your enjoyment is such a big encouragement for us to improve the service. We hope that you have a memorable stay in Ha Long and let us know if you need any assistance! 😊 Cheers, Ha Long Palace Hotel

10/10 Excellent

stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
between the city and the island with cruise boats
Reception is big and flashy. Breakfast was in a good standard. Rooms are clean and fairly big enough. Beds are very nice and soft with 2 pillows to choose from. The pool look nice and swim able. Too cold when we were there in January behind the hotel, some streets away there is a busy street with many different shops. No noise from that street coming to the hotel. We walked out to find a motorbike rental, but walked the wrong way and went back to the hotel and asked for help and 30mins after there was a guy coming to the hotel with a motorbike we rented. (200k vnd pr day) Staff very polite and greet when we walk by. You can also get to the rooftop and take pictures of the whole area around. Area away from the busy street is quite empty with small beginnings of construction sites
Stayed 1 night in Jan 2020
Response from From Ha Long Palace Hotel (Ms. Yen Quynh) on 22 Jan 2020
Dear Sir/ Madam, Our sincere thanks for your kind review, which is undoubtedly a great encouragement for our team. We look forward to welcoming you back soon at Ha Long Palace Hotel! 😊 Cheers, Ha Long Palace Hotel

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Ha Long Palace Hotel on 24 Dec 2019
Dear Sir/ Madam, Warmest greeting from Ha Long Palace Hotel. Thank you for your close attention to our Hotel. Our sincere thanks for your kind review, which is undoubtedly a great encouragement for our team. We look forward to welcoming you back soon at HaLong Palace Hotel. Thank you and have a nice day! Ha Long Palace Hotel

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, however not a great deal to do in the city
Stayed 1 night in Nov 2019
Response from Ha Long Palace Hotel on 24 Dec 2019
Dear Mr. John, Thank you for choosing Ha Long Palace Hotel for your accommodation choice during your recent visit to Ha Long. We will try more to make our guests' experience meet their expectation. Thank you again and we look forward to welcoming you back soon. Sincerely, Ha Long Palace Hotel

6/10 Okay

Minh Dong

Stayed 2 nights in May 2019

10/10 Excellent

todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
Super friendly staff, comfortable room and great included breakfast
Stayed 1 night in Mar 2019
Response from Ethan - Sales Manager on 11 Mar 2019
Thank you so much for your comment. We greatly appriciate !

8/10 Good

Chia Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facility
Beds are extremely comfortable and there are many kinds of food in breakfast. A little dark inside the room though.
Stayed 1 night in Dec 2018
Response from Ethan - Sales Manager on 26 Dec 2018
Dear Chia Chen, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future.

10/10 Excellent

Sean, LA CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay. Friendly and kind staffs. Better commanding English could be better. Overall it was pleasant.
Stayed 1 night in Oct 2018
Response from Ethan - Sales Manager on 25 Oct 2018
Dear Sean, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future.

6/10 Okay

julie, brisbane, australia

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice hotel in Halong Bay
Disappointed with staff after enjoying great hotels and staff in HCMC, Hoi An and Da Nang. Not good service at breakfast and no tour desk or anyone to ask about tours in the area. We cut are trip short by one night and moved to Vinpearl, dearer but out of this world.
Stayed 3 nights in Sep 2018
Response from Ethan Sales Manager on 15 Oct 2018
Dear Julie, First of all, we would like to thank you very much for choosing Halong Palace Hotel on your recent visit to Halong Bay and taking time to share your experience and impression with other travellers. We are delighted to know that you satisfied with the room and restaurant. Secondly, We are so sorry to hear that you felt uncomfortable with our staffs.That was absolutely our faults. We wish you accept our sincere apology for every inconvenient things at the time you were there. Thank you again for having taken your time to write this review and we hope to have the pleasure in welcoming you back soon. With our warm regards, Ethan Sales Manager

10/10 Excellent

Himanshu

Nice comfortable experience.
Nice comfortable experience.
Stayed 2 nights in Aug 2018
Response from Ethan - Sales Manager on 24 Aug 2018
Dear Himanshu, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future.

10/10 Excellent

Lyndall, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel with comfortable room. I would recommend this hotel.
Stayed 4 nights in Jan 2018
Response from Ethan-Sales Manager on 28 June 2018
Dear Lyndall, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future.

10/10 Excellent

Liane, Alberta Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel on beach front road
Had a wonderful 3 day stay. Great experience from check in to check out. staff are so friendly and helpful. They dont all speak englush but enough do that asking questions or rezolving issues is not tbat difficult. We pretty much had the hotel to ourselves after breakfast as most people lect for tbe day for boat rides and touring. Nice pool area, great local seafood restaurants in town behind hotel and a short taxi ride to the water park and gondola (which does not open before 3 during the week). Beware the town is going through a tremendous amount of building of roads and hotels so tbe main street always has dump trucks roaring by which could be disturbing to some looking for a quiet beach getaway while sitting on patio or at pool.. Breakfast buffet had lots of choice and always hot and fesh. Special mention to front desk Van who practised her english on us and helped us with sone common vietnamse phrases and words. She was really helpful giving us recommendations for places to go and eat and is just a very friendly and delightful person to deal wiith.
Stayed 2 nights in Mar 2018
Response from Ethan - Sales Manager on 9 Apr 2018
Dear Liane, On behalf of myself and the whole team of Halong Palace Hotel, I would like to thank you for having chosen us for your last stay in Halong, as well as for your kind and detailed review about our hotel. We are proud to know that our hotel met your expectations and our hotel’s facilities such as wise location in the tourist area of Halong, comfortably equipped room, wide selection of breakfast buffet together with the friendliness and helpfulness of our associates made you stay comfortable and memorable. Please kindly be rest assured that I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you once again for sharing your experience and we look forward to welcome you back to our hotel soon.

10/10 Excellent

IN KYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Ethan on 26 Jan 2018
Dear IN KYUN, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future. With my best regards,

10/10 Excellent

PK, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel - could not fault
4-5 star hotel with BIG comfortable rooms. Everything you would expect from a great hotel.
Stayed 1 night in Nov 2017
Response from Ethan Nguyễn on 22 Nov 2017
Dear Sir/Madam, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future. With my best regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Dear David, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future. Sincerely yours, Ethan Sales Manager

10/10 Excellent

wendy, austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good food, soso wifi, soft beds, close to Halong Bay and markets.
Stayed 1 night in Sep 2017
Response from Ethan Nguyen - Sales Manager on 8 Nov 2017
Dear Wendy, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at the Halong Palace
Vuong at the front desk was an absolute gem. She did everything to make our stay as comfortable as possible. She helped us to arrange a half day Bay tour as well as helped us to arrange comfortable bus transportation back to Hanoi. Comfortable beds...although the pillows were a little stiff and a wonderful shower. Room needed individual reading lights...that is one suggestion.
Stayed 2 nights in Jul 2017

10/10 Excellent

YOUNGSOOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Hue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Everything was excellent!
Stayed 1 night in Jun 2017

8/10 Good

RoPa, Adelaide Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Too far away from the marina
Stayed at Halong Palace Hotel for one night only. Can't say much about the surrounding area, did not go anywhere. Stayed at the hotel for diner and a good night sleep. Got a free upgrade to a suite which was happily accepted, Thanks. Friendly personnel on the front counter and helpful and smiling people from cleaner to management. I grated this hotel a bit lower because of the tasteless dinner for my wife and me. Nicely plated but just lack of taste. The waitress was very good and professional. There English could be improved. Recommend this hotel.

10/10 Excellent

christine_curri, santa cruz California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best beds in Vietnam memory foam fantastic sleep.
Slept well here, wonderful staff and excellent buffet breakfast. Construction noise in the morning and a cold pool but those were the only draw backs. Highly recommended would return.

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and helpful
We had a really great brief stay at Ha Noi Pearl Hotel. The staff were extremely helpful and friendly and there English was really good! They gave us lots of helpful tips and ensured we were well looked after! Would definitely recommend staying here as it is really in a great location in the old quarter and everything is really walkable from there.

6/10 Okay

DEVSADAY

Liked: Cleanliness, staff & service, property conditions & facilities
Must know Vietnamese
Not so good. No maps. Menu was not explained in English although only one girl at Reception helped us.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond
Our stay was very good. The Hotel had everything we needed and the staff were so thoughtful. Our stay fell on my birthday and my husband brought a cake to the Hotel for me, when the staff saw the cake they also presented me with a present. There was a good selection for breakfast and the Hotel also has a restaurant which is good because there is not a lot close by.
Response from General Manager on 5 Dec 2016
Dear Rachel, Thank you for staying in Ha Long Palace Hotel , We are delighted to hear that you had a pleasant stay with us. Ha Long Palace Hotel is committed in giving all our guests a warm and comfortable stay through our consistent service standards. We thank you for your comments and have noted them down to look into avenues of improvement. Should your future travels bring you back to Ha Long city, it will be our pleasure to welcome you back to Ha Long Palace Hotel Sincerely yours, Ethan Customer Ralations Manager

8/10 Good

ANUJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast, friendly staff, comfortable room. Rooms are not soundproof and wifi doesn't work well inside the room.

10/10 Excellent

Katie, Taipei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel overall is above my expectations. The reception was friendly and very helpful. The hotel's in a nice neighborhood but not much else. The night market was minimal. We found this local seafood restaurant in the lane opposite the hotel. They didn't speak much English but we managed to work it out.

8/10 Good

Randall, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, just understand where you are staying.
The Hotel itself is nice, and seems pretty new. It is in a safe neighborhood. There really is not too much to do here. I spent two nights and it got pretty boring. I guess my biggest complaint about the hotel is that most of the staff do not speak English very well. I asked the front desk if they could give me any information about taking a bay cruise for the day. They seemed to know next to nothing about it. Fortunately, I asked again the next morning and there was another person that could speak English better and he also provided me a few options for a day trip on the bay. It actually worked out pretty well, I paid the hotel, they then had a taxi come pick me up at the hotel and take me to the boat, and had another one ready to pick me up when the boat came back (the taxi fares were already taken care of). The only disappointment was that the hotel had told me that my 6-hour boat tour would include 5 stops, but the Captain would only agree to take me to two. Still, I enjoyed the tour. Hotel was nice and the included breakfast was decent. Most of the guests seem to be Koreans and Chinese group tours and the hotel doesn't seem too experienced with helping individual travelers not speaking Vietnamese. However, if you try a few times, you may get help with a boat tour. They also helped me get a ride into Hanoi. All in all, the Palace hotel did meet my needs and I would recommend it.

8/10 Good

Robert, Scotland

Liked: Cleanliness, room comfort
Halong Bay is a very quite area as the main tours run from Hanoi. Halong palace hotel is in a fairly good area and is close to a few good restaurants. A good place to eat and have a nice drink is THE CUBE. Excellent !!!

10/10 Excellent

Peter, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing hotel. Really is first class. The most comfortable night I had in a month of travelling, the bed and showers are just perfect. Only problem is the surrounding area hasn't really caught up with the hotel but it will get there. As long as you have planned your stay in halong bay, the location is not a problem. Hotel is simply brilliant though

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight hotel for the family
Good hotel for a short family stay with large rooms and a great pool. You can walk around the area to get some snacks or experience more the Vietnamese life.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, bad location.
Not too much to say. It's a nice hotel with helpful staff. The only issue with this hotel is there isn't much by it. There is a night market about 5 minutes walk away and that is it. Breakfast was good.

10/10 Excellent

David, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying a lot
Halong palace was glorious. Beautiful hotel and very close to the tours of halong bay. Only downside is that the area offers very little by way of other things to visit or do. Definitely a stopover hotel if you are traveling vietnam highly recommended.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the money
Friendly staff, nice and clean room. Would stay here again. The view from our room is very good out to the water.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Goofy's parents, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and large room near bay
It was very pleasure to stay this hotel. The hotel room was larger and more beautiful than we expexpected. It was exactly same shown on the pictures. Their breakfast buffet was so nice has so many variety. You can enjoy amazing scenery of Halong bay from your big window. It was like a panorama view!

10/10 Excellent

Annie, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in a location with lots of potential
This hotel was amazing! The staff were incredible and catered to our every need speaking good English. The shower is insane! It's a little walk away from restaurants but down a straight road. Ha Ling Bay itself hasn't caught up with the luxury of the hotel yet and is undergoing a huge amount of construction works, with only a small strip of beach available to go on. Still an amazing experience and would recommend the boat tour the hotel organised for us!

10/10 Excellent

Ladislav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

jeffrey, Windsor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel, with everything you will need
I had booked two 3 day cruises in Ha Long Bai. The night in between, I booked in this hotel. I made the booking online. When I arrived, everything was very well organised. The hotel is fairly new and in lovely condition. It is a beautiful and very well designed hotel. I was given the penthouse suite as an upgrade. it was stunning. Very large with floor to ceiling windows with views over the bay. There is a lot of construction going on in the area, to create a new tourist centre. Breafast, was a full buffet of both Asian and western food and is of excellent quality. This was a beautiful hotel, the staff were extremely friendly and curteous. I would recommend it to anyone.

10/10 Excellent

Nadja

Liked: Cleanliness, staff & service, property conditions & facilities
Wir hatten einen sehr schönen Ausblick aus unserem Zimmer. Das Personal war super aufmerksam. Das Zimmer war sehr schön und modern.
Stayed 4 nights in Jun 2023
Response from Ms. Thuy Duong on 27 June 2023
Dear Ms.Nadja Faust, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future. With my best regards,

10/10 Excellent

JEONGMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
코로나 영향인지 호텔이 많이 조용했지만 깔끔하고 좋았습니다. 단 방향제 냄새가 너무 심하긴 했습니다. 위치나 기타 등등 모두 만족했어요!
Stayed 1 night in Apr 2021

10/10 Excellent

Luca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Super Bedienung und Super Service habe ich so noch nicht erlebt.
Stayed 2 nights in Mar 2020

10/10 Excellent

Juyoung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가장좋은 하롱베이호텔
하롱베이에서 감희 가장좋은호텔이라 이야기할수 있습니다
Stayed 1 night in Feb 2020

10/10 Excellent

Hochan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙소는 무척 깨끗하고 편안함. 조식도 괜찮은 편임. 호텔 뒤에 큰 시장이 있어 과일 구매가 편함
Stayed 1 night in Apr 2019

6/10 Okay

Sung Jun

Stayed 1 night in Mar 2019
Response from Amber - Front Office Manager. on 23 Apr 2019
Dear Mr Sung Jun, Dear Julie, First of all, we would like to thank you very much for choosing Halong Palace Hotel on your recent visit to Halong Bay and taking time to share your experience and impression with other travellers. We really appreciate if you could share more detail about your stay in Ha Long Palace Hotel. Thank you so much and hope you have a nice day

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
すぐ近くに軽い食事や買い物が出来る。
Stayed 2 nights in Dec 2018
Response from Ethan-Sales Manager on 14 Jan 2019
Dear Sir/Madam, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future.

8/10 Good

Trond

Liked: Cleanliness, staff & service, room comfort
The hotel did not have a jacuzzi like it was promissed on hotels.com, but else the hotel and staff was nice. There are not so much to do aroung of the hotel. And everywhere they are cheating the tourists, even if you buy a Coca Cola in a food shop. That was disapointing how they treat tourists in Vietnam.
Stayed 5 nights in Nov 2018
Response from Ethan-Sales Manager on 17 Dec 2018
Dear Trond, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future.

6/10 Okay

nam

Liked: Cleanliness, room comfort
객실의 상태는 준수하지만 위치가 그다지 편한 곳은 아닙니다. 직원들은 활기가 없어보였어요. 금연객실이 있는 복도에서 담배를 피우는 사람들이 있어서 종종 불쾌할 수 있습니다.
Stayed 1 night in May 2018
Response from Ethan-Sales Manager on 23 May 2018
Dear Nam, First of all I would like to thank you for choosing Halong Palace Hotel during you recent visit to Ha Long and for taking the time to share your experience with us. Please, accept my sincerely apologizes for the inconveniences you had to pass thorough but I am glad to know that due to the efforts of our associates the issue which was mentioned above did not spoil your overall hotel’s experience and you had a pleasant stay with us. I am truly concerned to hear about your experience during the visit, client’s satisfaction is our ultimate commitment. Once again our appreciation for your feedback, we are looking forward to welcome you back in our hotel soon. Kind Regards,

10/10 Excellent

JONG CHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good staying in halong palace hotel
our choice of staying in halong palace hotel was very good. the room was very good and the staff were so kind. the breakfast was good. and we enjoyed the swimming pool in the night. and they have called mailin 7 seater taxi for our family everytime we asked. they have given us the room on the 16th floor as we requested. one thing short of our expectation is their pizza in the restaurant. we have eatern our lunch in their restaurant. and the pizza was not good enough. anyway, thank you so much guys.
Response from Ethan Nguyễn - Sales Manager on 2 May 2018
Dear Jong Chan Park, Thank you very much for choosing us for your recent stay in Halong and for your nice comments about our hotel facilities and staff members. We are glad to know that you enjoyed your stay with us. Our goal is always to make sure that all our guests have a wonderful stay with us; to have achieved this goal is a real satisfaction and a great motivation for the Team. Our appreciation again and we look forward to accommodate you again in the future.