Dear Guest,We apologize for the inconvenience you experienced during your stay with us. Your comfort and safety are our top priorities, and it is concerning to hear that the shower stand fell off in your room.Please accept our sincere apologies for this issue. Our maintenance team has been notified, and they will address the situation immediately to ensure that such incidents do not occur in the future.Your feedback is valuable to us, and we appreciate you bringing this to our attention.Thank you for choosing to stay at our hotel, and we hope to have the opportunity to welcome you back for a more enjoyable experience.Warm regards,SonaleGeneral Manager

Dear Guest,Thank you for sharing your observation. We appreciate your feedback regarding our property.We understand that some aspects of our property may reflect its age. Rest assured, we continuously work on renovations and upgrades to ensure a comfortable and pleasant stay for all our guests.If there was anything specific during your stay that you found outdated or in need of improvement, please feel free to share. Your feedback helps us in our ongoing efforts to enhance the guest experience.Thank you for choosing to stay with us, and we hope to welcome you back for a future visit.Warm regards,Sonale General Manager

Dear Guest,We sincerely apologize for the inconvenience you experienced during your recent stay with us. Your feedback regarding the hygiene condition and cleanliness of your room is deeply concerning to us, as providing a comfortable and pristine environment for our guests is of utmost importance.Please rest assured that we take your comments seriously, and we will immediately address the issues you've highlighted with our housekeeping team to ensure that such lapses do not occur in the future. Your feedback helps us to continuously improve our services and maintain the high standards we strive for.We would like to extend our sincerest apologies once again for falling short of your expectations. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Warm regardsSonale General Manager

Dear Guest,Thank you for choosing to stay with us at Hyatt Regency Gurgaon and for taking the time to share your feedback. We are pleased to hear that overall you had a comfortable stay with us.We understand the importance of a warm and welcoming environment in our public areas, including the Club lounge, and we appreciate your feedback regarding the temperature and the speed of drink service. Your comments have been shared with our team for improvement.We apologize for the condition of the pool area, as we strive to maintain cleanliness and a pleasant environment for our guests. We have taken note of your feedback and will address the issues with the pool area to ensure a better experience for our guests in the future.We regret any disturbance caused by the wedding events during your stay. We understand the importance of a peaceful environment for our guests, and we will work on minimizing noise disruptions during such occasions.We are glad to hear that you found our staff to be polite, friendly, and helpful. We appreciate your compliments on the breakfast options and the comfort of your room, including the bed.Thank you for considering us a top-class hotel. Your feedback is valuable to us, and we will certainly work on addressing the areas of improvement you have highlighted.We hope to have the opportunity to welcome you back for another stay, where we aim to exceed your expectations.Warm regards,Sonale General Manager

Dear Guest,Greetings from Hyatt Regency Gurgaon!We appreciate your rating and apologize for not meeting your expectations. We strive to provide exceptional service and would like to understand your concerns better. Warm Regards,SonaleGeneral Manager

Dear Guest,Thank you for sharing your gracious rating.We look forward to host you again.Warm Regards,SonaleGeneral Manager

Dear Guest, Thank you for your valuable feedback, it is indeed very encouraging to know that we could provide you a memorable experience We are also happy to note that you liked the efforts made by our team members to provide you the best of the services during your visit.Once again, like to thank you for sparing time to provide us with your valuable feedback.We look forward to welcoming you back at the hotel.Warm Regards,SonaleGeneral Manager

Dear Guest, Thank you for sharing your gracious rating.We look forward to host you again.Warm Regards,SonaleGeneral Manager

Dear Guest, Thank you for sharing your gracious rating.We look forward to host you again.Warm Regards,SonaleGeneral Manager

Dear Guest, I'm truly sorry to hear about the distressing experience you encountered during your stay. Your detailed feedback about the issues with the keys, billing discrepancies, and the unfortunate interactions with our staff, is deeply concerning. Such behavior is unacceptable and does not align with the service standards we aim to uphold. Your feedback will be addressed internally to ensure corrective action is taken and necessary training is provided to prevent such incidents from occurring in the future. We value your loyalty and sincerely apologize for failing to provide you with the expected level of service. Please allow us the chance to regain your trust on your next visit.Warm Regards, Sonale General Manager

Dear Guest, Greetings from Hyatt Regency Gurgaon!We appreciate your rating and apologize for not meeting your expectations. We strive to provide exceptional service and would like to understand your concerns better. Please share your feedback in detail by emailing us.Warm Regards,SonaleGeneral Manager

Dear Guest, We are truly sorry to hear about the disappointing experience you had with our in-room dining service. It's unacceptable for you to experience such delays and communication issues. Your feedback is invaluable, and we'll address this immediately to prevent any recurrence. We appreciate your understanding and patience, and we hope for another opportunity to provide you with the exceptional service that reflects the standards of a Hyatt.Warm Regards, Sonale General Manager

Dear Guest, We deeply apologize for the inconveniences you faced during your stay. Your feedback regarding the slow room service, lacking amenities, AC issues, and below-par breakfast experience is genuinely concerning. Please rest assured that we take your comments seriously and will address these issues with the utmost urgency to ensure such lapses do not recur. We appreciate your patience and feedback, and we hope to have the opportunity to regain your trust in our services in the future.Warm Regards,Sonale General Manager

Dear Guest,Greetings from Hyatt Regency Gurgaon!We appreciate your rating and apologize for not meeting your expectations. We strive to provide exceptional service and would like to understand your concerns better. Please share your feedback in detail by emailing us at gm.hrgurgaon@hyatt.com.Warm Regards,SonaleGeneral Manager

Dear Guest, Thank you for sharing your gracious and wonderful rating.We look forward to host you again.Warm Regards,Sonale ZagadeGeneral Manager

Dear Guest, Thank you so much for your wonderful feedback! We're thrilled that you had an amazing experience at our hotel. It's fantastic to hear that you enjoyed our lovely staff and excellent food. We can't wait to welcome you back when you're in Delhi again. Until then, safe travels, and we look forward to hosting you once more!Warm Regards, Sonale General Manager

Dear Guest, Thank you for your feedback. We're sorry to hear that the food didn't meet your expectations this time. Your feedback is important to us, and we'll definitely look into this matter to ensure a better dining experience for you during your next visit. If there's anything specific you'd like to share about your dining experience, please let us know.Warm Regards, Sonale General Manager

Dear Guest,Thank you for sharing your gracious and wonderful rating.We look forward to host you again.Warm Regards,Sonale General Manager

Dear Guest,Thank you for sharing your gracious and wonderful rating.We look forward to host you again.Warm Regards,Sonale General Manager

Dear Guest, We're thrilled you loved your stay! The jacuzzi area is indeed a delightful spot to relax, and it's fantastic to hear you found our staff nice and the ambiance luxurious. We strive to create an awesome experience, and we're delighted you enjoyed it. Can't wait to have you back. Warm Regards, Sonale Zagade General Manager

Dear Guest, Thank you for your lovely feedback! We're thrilled to hear you had a comfortable stay with your family. Mr. Gaurav and Mr. Nandeesh are truly exceptional team members, and we're delighted they could make your experience exceptional. We'll ensure they receive your special thanks! Looking forward to welcoming you back soon for another wonderful stay.Warm Regards,Sonale General Manager

Dear Guest, Thank you for sharing your gracious and wonderful rating.We look forward to host you again.Warm Regards,Sonale General Manager

Dear Guest,Greetings!Thank you for your encouraging words. We at Hyatt Regency Gurgaon endeavors to attain high standards of hospitality at every stage for all our guests. We are delighted that you had a wonderful stay.Looking forward to welcome you back for another fabulous visit at the hotel.Warm Regards,Sonale ZagadeGeneral Manager

Dear Rashid, Greetings from Hyatt Regency Gurgaon!We thank you for your valuable rating and regret that we did not meet up to your expectations. It is our endeavor to serve our guests with the best of services. We would love to know the concerns in detail as this will enable us to arrest the issues. Please write to us on gm.hrgurgaon@hyatt.comWarm RegardsSonale ZagadeGeneral Manager

Dear Guest, Thank you for sharing your gracious and wonderful rating.We look forward to host you again.Warm Regards,Sonale ZagadeGeneral Manager

Dear Guest,Thank you for sharing your gracious and wonderful rating.We look forward to host you again.Warm Regards,Sonale ZagadeGeneral Manager

Dear Guest, Thank you for sharing your gracious and wonderful rating.We look forward to host you again.Warm Regards,Sonale General Manager

Dear Guest,Thank you for sharing your gracious and wonderful rating.We look forward to host you again.Warm Regards,Sonale ZagadeGeneral Manager

Dear Vikas,Greetings from Hyatt Regency Gurgaon!Firstly, my sincere apologies for on the unfortunate experience you have encountered during your special occasion. Needless to say, I am embarrassed and personally shocked to see what you had to encounter.Whilst we are committed to ensure that we provide flawless service and exceed the expectations of all our valued guests, I am disappointed that on this occasion we failed; clearly, lapse of service and attention to detail from our end. Please be assured that guest feedback is taken with utmost seriousness to ensure we are committed to highest standards of service. I have personally investigated, and corrective action were initiated.I completely understand how frustrating and disappointing the key issue have been, and the fact that you felt so strongly about the experience shows that there are areas that need to be improved. While we have our processes setup to ensure we deliver excellence at every level, we understand we have fallen short on this occasion.Once again, please accept my apologies for the shortfall in services.Warm RegardsSonale ZagadeGeneral Manager

Dear Guest,Thank you for sharing your gracious and wonderful rating.We look forward to host you again.Warm Regards,Sonale ZagadeGeneral Manager

Dear Guest,Greetings from Hyatt regency Gurgaon !! Thank you for choosing Hyatt Regency Gurgaon for your recent stay with us and letting us know your feedback.Firstly, my sincere apologies for on the unfortunate experience you have encountered during your stay. With regards to your feedback, I would personally look into this. We take all the feedback very seriously and act upon it and also use the feedback as a training tool. Requesting you to please consider this as a one-Off incident and requesting to provide us another opportunity to serve you again in your next stay. The rest assured. Looking forward to welcoming you back for another stay with us. Warm regards, Sonale ZagadeGeneral Manager

Dear Guest, Greetings from Hyatt Regency Gurgaon!Firstly, my sincere apologies for on the unfortunate experience you have encountered during your stay.Whilst we are committed to ensure that we provide flawless service and exceed the expectations of all our valued guests, I am disappointed that on this occasion we failed; clearly, lapse of service and attention to detail from our end. Please be assured that guest feedback is taken with utmost seriousness to ensure we are committed to highest standards of service. I have personally investigated, and corrective action were initiated.Once again, please accept my apologies for the shortfall in services.Warm RegardsSonale ZagadeGeneral Manager

Dear Guest,Greetings from Hyatt Regency Gurgaon!We thank you for your valuable rating and regret that we did not meet up to your expectations. It is our endeavor to serve our guests with the best of services. We would love to know the concerns in detail about the food as this will enable us to arrest the issues. Please write to us on gm.hrgurgaon@hyatt.comWarm RegardsSonale ZagadeGeneral Manager

Dear Guest,Thank you for sharing your gracious and wonderful rating.We look forward to host you again.Warm Regards,Sonale ZagadeGeneral Manager

Dear Guest, Greetings from Hyatt Regency Gurgaon! We are glad to know that you had a good overall experience. We look forward to welcome you back. Warm regards Hotel team

Dear Guest, Greetings from Hyatt Regency Gurgaon! Thank you for sharing your valuable feedback with us. We will share your comments with our concerned department heads for review. Your opinions in these matters are important to us, and we will use your feedback to better serve you, in the future. Thank you once again for your constructive feedback and support. I trust you will give us another chance to show that this was an isolated incident and is not indicative of the usual service we offer at Hyatt Regency Gurgaon. Warm regards Hotel team

Dear Aditya, Thank you for sharing your feedback with us. We will share your comments with our concerned department heads for review. Your opinions in these matters are important to us, and we will use your feedback to better serve you, in the future. Thank you once again for your constructive feedback and support. I trust you will give us another chance to show that this was an isolated incident and is not indicative of the usual service we offer at Hyatt Regency Gurgaon. Warm regards Hotel team

Dear Guest,Thank you for sharing your gracious and wonderful rating.We look forward to host you again.Warm Regards,Sonale ZagadeGeneral Manager

Dear Guest,Thank you for sharing your gracious and wonderful rating.We look forward to host you again.Warm Regards,Sonale ZagadeGeneral Manager

Dear Aditya, Thank you for choosing to stay with us. We are glad to learn that your overall stay was good and you liked our large room size, staff, and facilities. We are equally appreciative of your thoughts on areas that we must improve upon, as feedback from guests serves as great learning points for the team to be better. We look forward to the pleasure of welcoming you again! Best regards,

Dear Adavippa, We are truly sorry to read your strong words of disappointment with regards to your recent stay at our hotel. The gaps that your feedback has highlighted have been noted by our concerned respective teams and we assure you that necessary steps will be taken to elevate the overall experience. As the leader of the hotel, please know your comments are being taken seriously and we will evaluate your points, with corrective action wherever possible. We look forward to future opportunities to be of service again and your return to a seamless experience next time. Best regards, Vishal Singh General Manager

Dear Valued Guest, Receiving wonderful guest commendations always feel amazing :-) We are glad to learn that you were happy with the overall services of our hotel. We look forward to welcoming you back soon! Best regards,

Dear Valued Guest, It is most unfortunate that you have not had a pleasant experience on this visit. Please be assured that your feedback is well received as it is our constant endeavor to elevate our offerings and serve you better. We hope to have another opportunity to turn things around and certainly hope to welcome you back again in near future. Kind regards, Vishal Singh General Manager

Dear Nihan, Thank you for reviewing us. We are glad to learn that you were happy with the overall services of our hotel. We look forward to your continued patronage. Warm Regards,