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"Oliver and his small team were excellent. Fully committed to personal, customer faced service. Fantastic breakfast-we loved the beautiful teapot! Great Temple Spa products in the room. "

"This was my third stay since my first visit in 2014 from Canada. Have never forgotten the beauty of the setting and cozy atmosphere. Particularly enjoyed our ground floor room with the conservatory which gives you direct access to the outdoors. The walk across the field to Hawes is always fun. Great staff, food delicious."

"Staff were kind and friendly. Food was good in the bar but over priced. My room was grubby, the bedding and bathroom were clean but there was dust and dirt on the ledges and windowsills. No shower gel in the bathroom either. I was also above the kitchen there was lots of banging about outside and a constant humming/droning from what sounded like extractor fans. This did stop around 9pm but then started up again at 10pm. It was really quite loud, I could still hear it when I had my headphones in. I was charged twice, payment taken by expedia and by the hotel. I have been advised that the hotel have refunded my payment but nothing showing yet. It is such a shame this beautiful building is being left to deteriorate but not spending money is one thing, there is no excuse for it not being cleaned properly."

"Great location right next to the market place, plenty of choice for food and drink. Nearby parking could be issue gets busy but long stay car park few minutes walk away and well priced. Everything you need, comfy bed, bathroom suite in keeping with the room however we would prefer an actual proper shower. Breakfast offering very good would have made it luxury if offering of pastries. Nigel and other staff are brilliant and welcome drink offered with early room checking which was a bonus for us."

"Good location, all members of staff very friendly and helpful."

"Goo, fresh English breakfast, absolutely no complaints. Property is generally a little tired and could do with freshening up. Ok for a quick stopover"

"Not easy to find if you follow SatNav. Better to follow directions provided. Very pleasant situation in beautiful countryside. Staff were great, Room was good and reasonably comfortable but we fail to see how it qualified to be DeLux. Just little things would make a huge difference, For instance TV was mounted too high on the wall and therefore not comfortable to watch. Lighting was gloomy. Shower needed a grab rail being an over bath arrangement. Food was a bit of a let down, I started with scallops which were accompanied by a sauce which certainly didn't compliment them I followed this up with Halibut which was excellent. My wife had lamb which again was accompanied by a dominating sauce which if any thing didn't compliment the dish. Overall we had a pleasant couple of days away in superb surroundings. Would we go again possibly not."

"Lovely hotel, staff very friendly nothing too much trouble. Nice clean room, bed comfortable. Just a bit noisy from road traffic, otherwise would have been an excellent stay. Food really nice, and reasonable choices for vegetarians."

"Excellent accommodation. Well fitted/colour coordinated bedrooms. Bathroom spotless/new white appliances/amazing shower cabinet-fast hot water on tap. Warm conditions what ever the weather. Pleasent staff, very obliging. Parking can be difficult. "