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"room was cleaned every day, close to shopping & restaurants"

"Old .. they need to renovate. Lobby is hot humid "

"Clean room and bathroom. Comfortable bed with soft linen. Hot water shower available consistently. Delicious buffet breakfast serving local and western taste. Staff were always customer focused from the security team, the kitchen crew, housekeeping, and the front desk. Shout out to: Lucky, Ella, Cess-Mar, Angelo, Art, Kishia, Hanna, & Nisha. They were very attentive to their clients’ expectations and always rendering service with a smile. "

"No signs leading to SM mall. Sidewalk is not appropriate bc it has a tight curve among cars. There is a proper walkway but there is no signage and no way a guest could find it. There was a minor earthquake and floor was swaying. There were no alerts or warnings for guests on upper floors. None of the staff were aware. "

"Breakfast breads taste days old everything else was good. "

"We had a wonderful staycation & we even extended our stay because the hotel is very convenient with easy access to SM mall. The location was perfect, downtown is walking distance with public transportation readily available. We had everything we needed right there. Rooms & hallways were clean with very attentive staff. The front service desk staff are exceptionally friendly, knowledgeable & very helpful. Breakfast buffet was awesome. Highly recommended & hope to be back again next year. "

"The best hotel stay we had in Bacolod City. Everything was exceptional! Breakfast buffet was super delicious with classy appetizing presentation. Laundry & Dry cleaning was quick & on time. We have a spacious room & a very comfortable bed with a beautiful view of Bacolod Lagoon park. To all the staff & personnel hands down, you made our Bacolod vacay a very special & memorable one. We'll be back soon! "

"Everything was fantastic "

"I thought to be a 4 + star accommodation but unfortunately I didn’t receive the customer service that I was expecting. I’m not going to book here anymore and I’m not recommend either. "