Skip to Main Content.
List your propertySupportTrips
Member discount illustration

Members save 10% or more on over 100,000 hotels worldwide when you’re signed in

Sign in
Learn about Expedia Rewards
Feedback

RedLevel at Gran Melia Palacio de Isora - Adults Only

5.0 star property
Adults-only beachfront hotel with 3 outdoor pools

Choose dates to view prices

Photo gallery for RedLevel at Gran Melia Palacio de Isora - Adults Only

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
9 restaurants, lunch, dinner served; local and international cuisine
Red Level Deluxe | Living area
Couples treatment room(s), sauna, hot tub, steam room
9 restaurants, lunch, dinner served; local and international cuisine
With its beachfront location, RedLevel at Gran Melia Palacio de Isora - Adults Only offers the ultimate retreat for active travelers. Unwind with a body treatment or sports massage at the spa, practice yoga in the gym, or simply soak up sun by one of 3 outdoor pools. With volleyball and archery on site, there are plenty of ways to stay active during your stay.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Pet-friendly
  • Spa
  • Housekeeping
On the beach, black sand, sun-loungers, beach umbrellas

On the beach

This hotel is located on the boardwalk/promenade and on the beach. Take advantage of the beach loungers, beach umbrellas, and beach towels at the black sand beach. Experience the magic of ocean-view dining with a memorable meal at the restaurant. Chill out at the beach bar and savour a delicious apertif. Popular nearby activities to consider include snorkelling and whale watching.

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Red Level Deluxe

1 bedroom, premium bedding, minibar, in-room safe

Red Level Deluxe

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Air conditioning
Club Lounge
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Red Level, Deluxe Room, Partial Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Red Level, Deluxe Room, Partial Ocean View

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Furnished balcony
Air conditioning
Club Lounge
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 49 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room, Partial Ocean View (Redlevel with Whirlpool)

Deluxe Room, Partial Ocean View (Redlevel with Whirlpool)

Deluxe Room, Partial Ocean View (Redlevel with Whirlpool)

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Club Lounge
LCD TV
Pillow menu
Blackout curtains
Premium bedding
  • 49 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level, Villa, Private Pool

Red Level, Villa, Private Pool

Red Level, Villa, Private Pool

Highlights

Garden
Separate sitting area
Private pool
Private indoor hot tub
Air conditioning
Club Lounge
LCD TV
Pillow menu
  • 120 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Red Level Junior Suite Large Terrace with Whirlpool

Red Level Junior Suite Large Terrace with Whirlpool

Red Level Junior Suite Large Terrace with Whirlpool

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Club Lounge
LCD TV
Pillow menu
Blackout curtains
Premium bedding
  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level Master Suite Ocean View with Terrace Bathtub

Red Level Master Suite Ocean View with Terrace Bathtub

Red Level Master Suite Ocean View with Terrace Bathtub

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Club Lounge
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 99 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Red Level Junior Suite Front Ocean View

View from room

Red Level Junior Suite Front Ocean View

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Air conditioning
Club Lounge
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level Junior Suite Front Ocean View with Whirlpool

Red Level Junior Suite Front Ocean View with Whirlpool

Red Level Junior Suite Front Ocean View with Whirlpool

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Club Lounge
LCD TV
Pillow menu
Blackout curtains
Premium bedding
  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in Guia de Isora, RedLevel at Gran Melia Palacio de Isora - Adults Only is on the beach. While the natural beauty of Alcala Beach and Los Gigantes Beach can be enjoyed by anyone, those looking for an activity can explore Los Gigantes Marina. Looking to enjoy an event or a game while in town? See what's happening at Tenerife Top Training or Magma Art and Congress Centre. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby.
Visit our Guia de Isora travel guideOpens in a new window
Map
Calle La Costa, s/n, Alcala, Guia de Isora, Tenerife, 38686

What's nearby

  • Alcala Beach - 3 min walk - 0.3 km
  • Arena Beach - 6 min drive - 4.2 km
  • Playa San Juan - 6 min drive - 4.9 km
  • Los Gigantes Beach - 8 min drive - 6.4 km
  • Los Gigantes Marina - 10 min drive - 6.8 km

Getting around

  • Tenerife (TFS-Tenerife South) - 41 min drive

Restaurants

  • ‪Restaurante Neptuno - ‬5 min drive
  • ‪Tapas Y Mas Tapas - ‬5 min drive
  • ‪Casapepe - ‬5 min drive
  • ‪Restaurante Jardin Flor del Drago - ‬6 min drive
  • ‪Cafe Veril - ‬12 min walk

About this property

RedLevel at Gran Melia Palacio de Isora - Adults Only

Luxury hotel near Alcala Beach
Located close to Los Gigantes Marina and Los Gigantes Beach, RedLevel at Gran Melia Palacio de Isora - Adults Only provides 2 poolside bars, a beach bar and a free daily manager's reception. Active travellers can enjoy volleyball, Pilates and fitness classes at this hotel. Treat yourself to a body scrub, a hot stone massage or a manicure/pedicure at Spa by Clarins, the on-site spa. At the 9 on-site restaurants, enjoy lunch, dinner, light fare and local and international cuisine. Yoga classes are offered at the 24-hour gym; other things to do include archery. In addition to a terrace and shopping on-site, guests can connect to free in-room WiFi.
Other perks include:
  • 3 outdoor pools along with cabanas, sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • 2 outdoor tennis courts, an electric car charging station and express check-out
  • Express check-in, 14 meeting rooms and a nature reserve
Room features
All 110 rooms include comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and laptop-compatible safes.
More amenities include:
  • Rainfall showers, designer toiletries and separate baths/showers
  • 32-inch LCD TVs with premium channels
  • Wardrobes/cupboards, recycling and electric kettles

All-inclusive details

All-inclusive room rates at RedLevel at Gran Melia Palacio de Isora - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Premium alcoholic drinks included
In-room minibar (non-alcoholic beverages included)

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Onsite parking available only on request
  • Free covered self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • L´Olio Trattoria & Pizza
  • La Terrasse
  • Le Bistrot Provencal
  • Nami Asian Bistro
  • Oasis Mediterranean

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 3 outdoor padel courts
  • 3 outdoor pools
  • Archery
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Library
  • Piano
  • Pilates classes
  • Segway rentals/tours
  • Shopping
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12,917 square feet of conference space
  • 14 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the boardwalk/promenade
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Eco-friendly cleaning products used
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 80 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: EUR 80 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

RedLevel Gran Meliá Palacio Isora Tenerife
RedLevel Gran Meliá Palacio Tenerife
RedLevel Gran Meliá Palacio Tenerife Hotel
RedLevel Gran Meliá Palacio Tenerife Hotel Isora
RedLevel Gran Meliá Palacio Isora Tenerife Hotel Guia de Isora
RedLevel Gran Meliá Palacio Isora Tenerife Hotel
RedLevel Gran Meliá Palacio Isora Tenerife Guia de Isora
RedLevel at Gran Meliá Palacio de Isora Tenerife
RedLevel Gran Meliá Palacio I
RedLevel at Gran Meliá Palacio de Isora Tenerife
RedLevel at Gran Melia Palacio de Isora Tenerife
RedLevel at Gran Melia Palacio de Isora Adults Only
RedLevel at Gran Melia Palacio de Isora - Adults Only Hotel

Frequently asked questions

Does RedLevel at Gran Melia Palacio de Isora - Adults Only have a pool?

Yes, this property has 3 outdoor pools.

Is RedLevel at Gran Melia Palacio de Isora - Adults Only pet-friendly?

Yes, this property allows dogs (limit 2 total). There's a fee of EUR 80 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Self-parking and valet parking are free at this property.

What time is check-in at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Checkout is at noon.

Are there all-inclusive benefits at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Some rate plans available at this hotel are all-inclusive.

Where is RedLevel at Gran Melia Palacio de Isora - Adults Only located?

Located in Guia de Isora, this beachfront hotel is on the boardwalk, steps from Alcala Beach and within 6 mi (10 km) of Los Gigantes Marina and Los Gigantes Beach.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

RedLevel at Gran Melia Palacio de Isora - Adults Only Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 321 out of 402 reviews
Rating 8 - Good. 61 out of 402 reviews
Rating 6 - Okay. 15 out of 402 reviews
Rating 4 - Poor. 3 out of 402 reviews
Rating 2 - Terrible. 2 out of 402 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Second time here, better than the first.
Stayed 6 nights in May 2025

10/10 Excellent

Neall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel, amazing stay
Stayed 4 nights in Feb 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great selection of restaurants. Red Level is definitely worth the extra money. We will absolutely return
Stayed 7 nights in Feb 2025

10/10 Excellent

Sury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility and super helpful staff. Love them
Stayed 3 nights in Nov 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location, not too many rules and regulations so you can just get on and enjoy your holiday on your terms. Highly recommend.
Stayed 7 nights in Oct 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort in a wonderful location. Very easy to get around the island via car so highly recommend a rental. The resort is quite nice, peaceful and relaxing with very good restaurants.
Stayed 7 nights in Jan 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Red level staff … absolutely magnificent … they were helpful and responsive to all my needs and questions. I really want to come back as this was one of the experiences of a lifetime.
Stayed 5 nights in Dec 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very good with lots assistance with several issues during our stay,would definitely recommend
Stayed 9 nights in Feb 2024

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quite facility in a big hotel.
Stayed 6 nights in Sep 2023

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful everything
Stayed 7 nights in Jun 2024

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and fantastic staff. Food was genuinely outstanding. Breakfast was a highlight having been served by the most friendly and welcoming staff only to be beaten by Gabriella in the Italian restaurant whose warmth and attention to detail were exemplary
Stayed 3 nights in May 2023

4/10 Poor

Jeffrey

Liked: Cleanliness
Disliked: Amenities
Resort grounds and room size/cleanliness were fabulous, everything else was below average. Pool staff would not take an order - no service to save their lives, rather talk amongst themselves and would get upset when you'd walk to the bar to order - this resort could double/triple profits overnight if they learned and charged for service. I paid Red Level to escape kids and to relax - my ocean view room was over the Italian kitchen and other amenities downstairs, could hear loud noises, banging and yelling until 1-2 AM each evening. The high-end restaurant at Red Level was horrid! If you want to overpay for fluffy bite size crap you are in luck...just don't waste your time no matter how they market the experience. Americans - this is primarily a Spanish/Brit facility. The grounds are NOT huge they are adequate and simple to move throughout, the food is bland, most of the buffet are cold cuts and things you just won't eat (stewed tomatoes, cabbage salads etc... evenings they cooked steaks but still don't have a clue how to prepare (even with their chef hats on) the major option was would you like a sprinkle of salt on that? Make sure to bring an electrical converter to charge phones etc as everything is European. Nice hotel but really frustrating atmosphere when trying to relax and escape normal everyday issues.
Stayed 6 nights in Jun 2025

10/10 Excellent

Jacqueline Gaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at the Red Level and we weren’t disappointed. The level of customer service throughout the hotel is exemplary, the grounds are immaculate, the cuisine varied and first class and the accommodation and housekeeping excellent. If I could sum this hotel up in five words - “A little bit of paradise”.
Stayed 4 nights in Jul 2022

6/10 Okay

Simon Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have stayed RedLevel at Gran Melia Palacio de Isora on 4 occasions now going back to 2016 but to be honest Gran Melia need to up their game if this is "flag ship" "Red Level" offering as the hotel is now looking quite tired and the rooms are needing a complete rework now. Not good frankly and still quite expensive. The room was not very clean, the furniture in the room was in poor condition with doors that don't close on wardrobes and drawers that stick. The bathroom was very tired and not clean in places. The restaurants offered poor quality food that is sold as high end dining at a high price. One meal was inedible. We ate out of the hotel for the rest of the holiday at local restaurants and paid far less with very good quality. I don't mind paying for great quality food but this was far from it. Sun beds around the red level pool and in the red level garden were dirty and in poor condition in some cases.Overall very disappointing. Gran Melia just lost a good customer.
Stayed 10 nights in May 2023

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

6/10 Okay

Manuela

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2025

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Amanda Jane

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Gaoli

Liked: Cleanliness, staff & service, property conditions & facilities
酒店环境好，卫生服务设施齐全，舒适度
Stayed 5 nights in Nov 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Adult only Redlevel area felt like a small hotel but with benefits of large luxury hotel. Lots of great pools.
Stayed 7 nights in Sep 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

6/10 Okay

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Andreas

Stayed 10 nights in Jun 2024

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
Tutto perfetto. Un letto comodissimo, una doccia fantastica, personale all’altezza. Sono stati 4 giorni indimenticabili! Grazie Red Level!
Stayed 4 nights in Apr 2024

10/10 Excellent

Kern Lysgaard

Stayed 2 nights in Feb 2024