Exterior

Reviews of H'Elite Hotel

4 out of 5
H'Elite Hotel
No. 62 Jinsui Road, Kingold Century, Zhujiang New Town, Guangzhou, Guangdong

Reviews

8.6

Excellent

Rating 10 - Excellent. 99 out of 206 reviews" "
Rating 8 - Good. 83 out of 206 reviews" "
Rating 6 - Okay. 15 out of 206 reviews" "
Rating 4 - Poor. 4 out of 206 reviews" "
Rating 2 - Terrible. 5 out of 206 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Yun Ting

Disliked: Cleanliness, staff & service, property conditions & facilities
Lacking attention to details
Stayed 1 night in May 2024

6/10 Okay

Melissa

Travelled with partner
Rooms need renovations. Musty smell and walls have water marks with mould
Stayed 3 nights in Mar 2024

10/10 Excellent

Jianping

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location and best service
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Liked: Amenities
Awesome breakfast, helpful staff and even better location. I had the best stay I could possibly have at this price point.
Stayed 7 nights in Dec 2023

8/10 Good

Su

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Ken, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very convenient to travel around with plenty of taxis and close to MTR station. The nearby malls have lot of dining choices. It is not far away from the Canton Tower.
Stayed 5 nights in Nov 2023

8/10 Good

Yen Ling

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location , Clean. One thing I like the property has a self washing service. That one can do it own washing.
Stayed 6 nights in Nov 2023

10/10 Excellent

Mui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just steps away from 3 subway lines and surrounded by shopping and dinning squares. Our room is facing the back road, it's quiet, clean and spacious. A few minutes walk to the Flower City Main Square where the night scene is absolutely beautiful. We feel safe walking around the area both during the day and night. Buffet breakfast is plentiful though there is more emphasis on the Chinese food. Free laundry facilities available and the laundry service lady Tang was very helpful. Our sincere thanks to the manager, Mr. Liu, in making our stay a wonderful experience.
Stayed 7 nights in Nov 2023

10/10 Excellent

ULISES, Wilde

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though there are few persons that speak English I want to recognize to ibe guy who give us an excellent service. His name is Tom.
Stayed 4 nights in Oct 2023

10/10 Excellent

Jing

Stayed 3 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the price
Overall it’s a great hotel for the price. Pros: convenient location near subway and shopping, large room with high ceiling, good water pressure, fast check-in and check-out, friendly staff, conveniently located charging ports, comfortable beds, big windows with great city view. Affordable price. Cons: no ventilation in bathroom, no night stand lights, windows are not very sound proof, can be slightly noisy at night, tv barely works with one channel, in room minibar has two bottles of water (daily) that’s also the “welcome drinks” in the description seems misleading. Have to take elevator to 17th floor and take another elevator to the rooms.
Stayed 2 nights in Sep 2023

8/10 Good

ivy

Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Ani

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view and hotel was clean
Stayed 8 nights in Jan 2020
Response from Suki on 24 Jan 2020
Dear guests, thank you for your good comments, your recognition is our greatest honor, but also give us a great impetus, let us in the future service constantly improve, continuous innovation, looking forward to your visit again, we will serve you wholeheartedly!

10/10 Excellent

Sylvain, Montréal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very well located in the CBD. Close to he metro station and big shipping malls. The staff is friendly and the breakfast is very good.
Stayed 6 nights in Nov 2019
Response from Suki on 13 Dec 2019
Dear guests, thank you very much for staying in our hotel!We are deeply encouraged to receive your sincere evaluation. We will make greater efforts to do a good job in guest service, constantly improve hardware and software services, and give guests a satisfactory experience in the hotel!Thank you very much!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
very convenient location, many good restaurants, theatre, etc
Stayed 10 nights in Nov 2019
Response from Suki on 3 Dec 2019
Dear guests, thank you for your good comments, your recognition is our greatest honor, but also give us a great impetus, let us in the future service constantly improve, continuous innovation, looking forward to your visit again, we will serve you wholeheartedly!

6/10 Okay

DBG, Vancouver.

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
At Zhujiang new town. Awkward placement of hotel rooms. You have to travel to 17th floor to access the lobby. Take another set of elevator to get to your room! Hence no privacy, hotel staff will see you and whoever traversing their property.
Stayed 4 nights in Nov 2019
Response from suki on 25 Nov 2019
Thank you very much for choosing to stay in our hotel!We are very sorry for the bad experience brought to you by the imperfect place of our hotel. We will strengthen the training, improve all aspects as soon as possible, and strive to make guests satisfied!Look forward to your visit again!Wish you a happy working life!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent and the property is in a new and clean condition. Service was very good. Rooms are spacious, with sanitary and plumbing facilities in good working order. A very comfortable hotel for visitors to Guangzhou.
Stayed 2 nights in Nov 2019
Response from suki on 19 Nov 2019
Dear guests, thank you for your praise, your recognition is our greatest honor, but also give us a huge power, let us continue to improve in the future service, innovation, look forward to your visit again, we will serve you wholeheartedly!

10/10 Excellent

Patrick, Chicago

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very hard to find, but the room was very spacious and the location was great. Walking distance to the World Mall, the IFC building, etc. I was sad to leave.
Stayed 2 nights in Oct 2019
Response from suki on 30 Oct 2019
Dear guests, thank you for your praise, your recognition is our greatest honor, but also give us a huge power, let us continue to improve in the future service, innovation, look forward to your visit again, we will serve you wholeheartedly!

10/10 Excellent

Kam w

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from suki on 15 Oct 2019
Dear guests, thank you very much for choosing our hotel!We will try our best to provide every guest with the best service. We look forward to your coming again!

8/10 Good

Maydelyn, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are pretty nice and helpful. My friend was sick during our trip in Guangzhou and provided lots of complimentary bottles of water for consumption. This is pretty thoughtful of them. However, the hotel should strengthen staff knowledge of the near-by facilities such as operating hours of Hospital. We encounter wrong information of the consultation of the hospital at Wee Hours and ended up a wasted trip.
Stayed 7 nights in Sep 2019
Response from suki on 23 Sept 2019
Dear guests, thank you for choosing to stay in guangzhou huaxanli hotel and for your pertinent and valuable comments.In terms of service, we will pay more attention to details and make our service quality perfect day by day.At the same time, we will adopt and implement your Suggestions to relevant departments for improvement. Your Suggestions are the key to our progress.Looking forward to your next stay, wish you a happy life!Thank you very much!

8/10 Good

sy

Business traveller
Liked: Cleanliness, staff & service
Good location and city center. Nice view from the room
Stayed 3 nights in Sep 2019
Response from suki on 2 Oct 2019
Honored guests, hello, I'm glad you live in our hotel in the phthalates in guangzhou zhujiang new town shop, our hotel is located in guangzhou pearl river new town center, guangzhou tower, the IFC, huacheng square, gold, real estate, near at hand, out of the door that is, travel shopping is very convenient, by the way, next time, don't forget the night view in the pearl river new town to our sky restaurant oh, welcome your coming next time, we will, as always, to the most sincere service for you, thank you!Wish you a happy life!

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from suki on 2 Sept 2019
非常感谢您选择入住我们酒店!对我们酒店不完善的地方给您带来不愉快的体验深表歉意,我们会加强培训,尽快完善方方面面,力争做到宾客满意!期待您的再次光临!祝工作生活愉快!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from suki on 2 Sept 2019
Dear guests, I am very glad to have you stay in our hua xuan li hotel guangzhou pearl river new city store, and I am also very honored to have your support. Here, you are welcome to visit us next time, we will continue to provide you with the most sincere service, thank you!Wish you a happy life!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Decent hotel but staff needs to be trained
Stayed 1 night in Jul 2019
Response from suki on 30 Aug 2019
Thank you very much for choosing our hotel!Thank you for your valuable Suggestions and Suggestions. We will strengthen the training and improve all aspects as soon as possible, and strive to achieve customer satisfaction!Your Suggestions are the key to our progress. We look forward to seeing you again.Happy work and life!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Angel on 23 June 2019
尊敬的宾客您好,非常感谢您选择我们酒店!我们将更加努力,为每个宾客提供宾至如归的服务,期待您的再次光临!

10/10 Excellent

Annushiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
The staff were friendly and many could communicate in English. The breakfast, lunch, and dinner buffets served a variety of tasty cuisines. The room itself was comfy. The hotel is also located near the metro station, a few malls, many eateries, and a very beautiful park that leads to the Canton Tower and the Guangdong Museum.
Stayed 2 nights in Jun 2019
Response from Angel on 21 June 2019
Distinguished Guest: Thank you very much for choosing our hotel, and thank you for your 10 points comment! Every city always has reasons to be missed. Every season has our hard-won scenery. Every hotel has its sweet and warm memories. I hope our hotel will be the most warm and unique one in your memory. Your recognition is our greatest motivation, we will continue to work hard, and better and better. Often come back to H’Elite Hotel to see, we hope to provide you with the feeling of coming home again. Wish you happy every day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2019
Response from Angel on 23 June 2019
尊敬的宾客:您好!非常感谢您选择我们酒店入住,并且感谢您 5 分的点评哦!每个城市总会有让人惦念的理由,每个季节都有我们难舍的景色,每个酒店都有他们甜美而有温馨的回忆,希望我们酒店会是您回忆里最温馨最独特的那个!您的认可是我们最大的动力,我们一定会继续努力,并且越来越好的。常回来华轩里酒店看看哦,我们希望再次为您提供回家的感觉。祝您天天开心!

8/10 Good

Py, HK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite good over all, but dont understand why the toothbush and razer are putting on the mini bar
Stayed 1 night in May 2019
Response from Angel on 21 June 2019
Dear Guest: Thank you for choosing to stay at Guangzhou H’Elite Hotel and for your pertinent and valuable comments. In terms of service, we will pay more attention to details and make the service quality more perfect. The most prosperous world in China, courtesy of the Oriental New Elegant Road, look forward to meeting you again!

10/10 Excellent

Shihui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Angel on 31 May 2019
尊敬的宾客您好!非常感谢您对我们酒店的支持,我们始终相信好的口碑一定是从客人最真诚的满意度推荐出去的,同时我们也很荣幸能为你提供最优质的服务。非常欢迎您无论商务出差或是旅行再次选择华轩里酒店!真诚期待您的再次光临!

8/10 Good

Wing Chi

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Angel on 13 June 2019
尊敬的宾客您好!非常感谢您对我们酒店的支持,我们始终相信好的口碑一定是从客人最真诚的满意度推荐出去的,同时我们也很荣幸能为你提供最优质的服务。非常欢迎您无论商务出差或是旅行再次选择华轩里酒店!真诚期待您的再次光临!

10/10 Excellent

Lorraina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, friendly staff, very clean room
Stayed 1 night in May 2019
Response from Angel on 22 May 2019
Distinguished guests! Thank you very much for your support to our hotel. We always believe that a good reputation must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. Welcome you to choose H'Elite Hotel again, whether for business or travel! Sincerely look forward to your visit again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019
Response from Angel on 13 June 2019
Distinguished Guest: Thank you very much for staying in our hotel. Thank you very much for your support and recognition of the hotel. Your 8-point evaluation proves that we still have room to continue to improve. All we have done is to bring different experiences to every guest. We will continue to work hard to improve it. We hope that your next stay will show you more satisfaction and affirmation. We will continue to work hard. You are always ready to come back at any time. Wish you happy!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in the CBD, close to the ‘Zhujiiang New Town’ metro station. It is a 40 minutes walk to go to the famous Canton Tower. The rooms are huge and the breakfast is very good.
Stayed 2 nights in Apr 2019
Response from Angel on 9 May 2019
Distinguished guests! Thank you very much for staying in our hotel. We can get your praise and recognition. It is our greatest driving force. Our hotel is located in the Zhujiang New Town, the geographical location is very good, the accommodation, shopping and entertainment are very convenient. Thank you very much for believing that our hotel chooses our hotel. We always believe that a good reputation must be recommended from the most sincere satisfaction of the guests. You are very welcome to choose H'Elite Hotel again, whether for business or travel. We will give you the feeling of your family. Welcome home!

10/10 Excellent

Morris M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019
Response from Angel on 13 June 2019
Hello, distinguished guests! Thank you very much for your support to our hotel. We always believe that good reputation must be recommended from the most sincere satisfaction of our guests. At the same time, we are honored to provide you with the best service. Welcome you to choose H'Elite Hotel again, whether for business or travel! Sincerely look forward to your visit again!

2/10 Terrible

Crystal

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
是我入住酒店經驗最差的一次!! 完全不可以放鬆身心在床上看電視,看一個綜藝節目的時間,房裏面的燈全關掉了八次!我致電到前台查詢的時候,他們的回覆是因為是智能系統,若房間裏感應沒有人的話,就會自動關燈。過後,我刻意在床上揮動雙手,結果仍是一樣。 第二天,他們升級了套房給我,情況都沒有改變。最重要的是,他們會連空調也自動關掉... 所以我絕對不推介這家酒店!
Stayed 2 nights in Apr 2019
Response from Angel on 7 May 2019
尊敬的宾客,您好,很高兴您入住我们华轩里酒店广州珠江新城店,非常抱歉,这一次的入住给您带来很不愉快的体验,我们已经将您的建议采纳并落实到相关部门,进行改善,一定会提高酒店的各项工作,同时,非常感谢您提出的建议,这是使我们进步的重要关键,这一次给您带来不愉快的体验,我们真的感到非常抱歉,我们一定改进,希望您也一同见证我们的进步,期待您的下一次入住,祝您生活愉快!谢谢!

10/10 Excellent

Chew Heong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019
Response from Angel on 3 May 2019
Hello, distinguished guests! Thank you very much for your support to our hotel. We always believe that good reputation must be recommended from the most sincere satisfaction of our guests. At the same time, we are honored to provide you with the best service. Welcome you to choose H'Elite Hotel again, whether for business or travel! Sincerely look forward to your visit again!

10/10 Excellent

Chew Heong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019
Response from Angel on 3 May 2019
Hello, distinguished guests! Thank you very much for your support to our hotel. We always believe that good reputation must be recommended from the most sincere satisfaction of our guests. At the same time, we are honored to provide you with the best service. Welcome you to choose H'Elite Hotel again, whether for business or travel! Sincerely look forward to your visit again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Angel on 3 May 2019
尊敬的宾客您好!非常感谢您对我们酒店的支持,我们始终相信好的口碑一定是从客人最真诚的满意度推荐出去的,同时我们也很荣幸能为你提供最优质的服务。非常欢迎您无论商务出差或是旅行再次选择华轩里酒店!真诚期待您的再次光临! Hello, distinguished guests! Thank you very much for your support to our hotel. We always believe that good reputation must be recommended from the most sincere satisfaction of our guests. At the same time, we are honored to provide you with the best service. Welcome you to choose H'Elite Hotel again, whether for business or travel! Sincerely look forward to your visit again!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, nice and spacious rooms, but they smell like if people hadas smoked inside. Staff not so friendly.
Stayed 1 night in Mar 2019
Response from Angel on 4 Apr 2019
Dear Guest : Thank you for choosing to stay in Guangzhou H'Elite Hotel and for your pertinent and valuable evaluation. In terms of service, we will pay more attention to details and make the service quality more perfect. The most prosperous world in China, courtesy of the Oriental New Elegant Road, look forward to meeting you again!

10/10 Excellent

Ivan KF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Angel on 3 May 2019
Hello, distinguished guests! Thank you very much for your support to our hotel. We always believe that good reputation must be recommended from the most sincere satisfaction of our guests. At the same time, we are honored to provide you with the best service. Welcome you to choose H'Elite Hotel again, whether for business or travel! Sincerely look forward to your visit again!

8/10 Good

Cheryl

Liked: Property conditions & facilities, room comfort
Not the Best...
I booked 3 rooms with H'elite. Only 2 out of 3 rooms matched the type that we have booked. Majority of the service staff at the lobby were not able to provide clear directions. Rooms can be cleaner - Table counter have coffee stains. Overall it was "okay"
Stayed 4 nights in Mar 2019
Response from Angel on 4 Apr 2019
Dear Guest: Thank you for choosing to stay in Guangzhou H'Elite Hotel and for your pertinent and valuable evaluation. In terms of service, we will pay more attention to details and make the service quality more perfect. The most prosperous world in China, courtesy of the Oriental New Elegant Road, look forward to meeting you again!

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful staff and great location. The moment front desk staff realised that communication might be a challenge, immediately called a staff who speaks better English as well helped communicating with the taxi drivers to make the journey absolutely comfortable
Stayed 2 nights in Mar 2019
Response from Angel on 4 Apr 2019
Hello, distinguished guests. Thank you very much for staying in our hotel! We are deeply encouraged by your sincere evaluation. We will work harder to provide good guest service, constantly improve hardware and software services, and give our guests a satisfying stay experience! Thank you!

6/10 Okay

PHEE

Liked: Cleanliness, staff & service, room comfort
Breakfast so so. Two lifts making it difficult.
Stayed 4 nights in Mar 2019
Response from Angel on 3 May 2019
Honorable guests, hello, I'm glad you stayed in our H'Elite Hotel Guangzhou Pearl River New Town Shop. I'm very sorry, this time the stay has brought you a very unpleasant experience. We have adopted your suggestions and implemented them to the relevant departments for improvement, which will certainly improve the hotel's work. At the same time, thank you very much for your suggestions, which is an important step for our progress. Keys, this time to bring you an unpleasant experience, we really feel very sorry, we must improve, hope you will also witness our progress, look forward to your next stay, wish you a happy life! Thank you!

8/10 Good

Wan Kam Rosa

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2019
Response from Angel on 4 Apr 2019
Hello, distinguished guests. Thank you very much for choosing our hotel! We will work harder to provide home-friendly service for every guest. We look forward to your coming again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Angel on 4 Apr 2019
Honorable guests, hello, thank you for your good comments, get your recognition is our greatest honor, but also give us great momentum, let us continue to improve and innovate in the future service, look forward to your visit again, we will serve you wholeheartedly!

8/10 Good

LIDONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value of the price
The location of the hotel is quite convenient, center of Zhujiangxincheng! Room is simple clean and comfortable, reasonable price and friendly staffs, will definitely go again!
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Peggy

Liked: Property conditions & facilities, room comfort
good location. good service
location is nice but difficult to find for the first day due to it was located inside a building. room was big but the cleanliness for bathroom still have room for improvement as we found hair in the bathroom... however, the hotel provided VPN wifi, it was able to let us to continue surfing WhatsApp, fb and ig in China without jailbreak.
Stayed 1 night in Dec 2018