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"The Jaxon Hotel was a beautiful property with great customer service from start to finish. The check-in process was smooth and easy, and the location is perfect—especially if you’re heading out on a cruise. One thing to keep in mind: if you need early check-in, be sure to notify them at least a day in advance. Also, there is no traditional reception area, which means no public restrooms are available on-site, so it’s best to arrive just a few minutes before your scheduled check-in time. Overall, it was a great stay and I would definitely recommend it!"

"I waited over an hour to check-in, the room looked pieced together, negative energy, I appreciate pet-friendly hotels, but my pet wouldn't sleep, therefore, I didn’t sleep. It looked like blood by the toilet, but it was fingernail polish. The desk staff, only one was extremely polite, because several guests were ridiculously rude to her. NO! I would recommend this hotel. "

"The staff was wonderful."

"Bedding had holes burned in them. The shower was unable to be used it was yellow and cracked up. The staff was super friendly and helpful but come on to spend 170 on 1 night and can’t even shower is not okay. I had been on the road for 6 hours. "

"Great customer service very convenient "

"The staff member that greeted us at the front desk was wonderful and got us into a room right away! The room was clean and lots of space!"

"Everything well organized very clean nice stay and fun environment "

"The pool was closed for lightning. The storm passed and the pool normally closes at 8:00 p.m. it was 6:00 p.m. I called the front desk and the concierge and they both gave me different answers as to why the pool was never reopened. It was 85° out and we are there for two nights. No pool... And they're absolutely was no lightning in the area. Tried to play ping pong the next day no one could find any paddles or balls... To employees unwillingly tried to help and never returned. The carpets are absolutely disgusting filthy old and and desperate need of replacement. The hallway was never vacuumed in the three days that we were there. The pool area is lovely but this property completely lacks attention to detail."

"Location good. Staff good valet good. Food rotten gym v good. Shower missing pieces. Faucet leaking. Needs a lot of work. Four seasons infinitely nicer but more expensive"