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"My room when they checked me in had someone in it. I booked a king and then they put me in a queen"

"This was my 2nd stay here. Great place, very comfortable and convenient. Quiet neighborhood as well. Very clean and inviting. Will definitely stay here again. "

"Love the location, very convenience especially if you travel with kid. Unfortunately we found bug on the ceiling before we went to bed. "

"We had an absolutely wonderful stay at this cottage! From the moment we arrived, everything felt welcoming, clean, and thoughtfully prepared. The space is incredibly cozy and beautifully decorated—it truly feels like a home away from home.The location was perfect for our visit to the New River Gorge area, and we especially loved relaxing at the house—it was such a peaceful spot for reading and unwinding. We also enjoyed the stunning views around the property.One of the most special parts of our stay was the time we spent together as a family. Being without internet actually helped us reconnect with our three teenagers in a meaningful way. We really appreciated the thoughtful touch of having games like UNO and Jenga available—it made our evenings so much fun and memorable.Every detail of the cottage made our stay comfortable and truly unforgettable.We’re so grateful for the stay and would absolutely love to come back again. Highly recommend to anyone looking for a charming and relaxing getaway!"

"Very neat and clean with warm hospitality and good price. I felt safe staying there."

"Friendly, and attentive staff. Breakfast doesn’t start until 6:30am on the weekend, whuch was too late for my departure; however, they had coffee available earlier than the breakfast time. Pool was a bit too small (wanted to swim laps but there were a couple of kids in there already so there wasnt room for me to swim laps."

"Bathroom had 20 or so live sewer flies, plus dead flies tucked into bath towel. Other obvious maintenance issues (bathtub faucet dripping steady steam of water, bare light bulbs, dead light bulbs, exposed electrical parts for keyless lock, frost filled mini fridge, etc). Truly worst room I've ever seen. I was going to stay regardless since sewer flies aren't a disease vector and just ask staff for a fly swatter when I saw a small roach in the bathroom wall. I decided immediately to not stay. Front desk staff was polite about my decision. Offered to have housekeeping clean the room again but the issues (roaches) went beyond what a quick sprucing could fix. Property should not be offered on hotels.com. (I have stayed at many bare-bones, budget hotels across the US with no concerns. This is the only time I have ever chosen to walk out.)"

"Clean room. Helpful and friendly staff."

"They were doing a major renovations at the hotel. Pool cloaed, breakfast bar was closed. However the Fairfield next to them offered it for us."